• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: What are the supported applications and browsers for this website?
A: Microsoft Windows: Windows 7, 8, 8.1 and 10
Apple iOS: 11.1 or newer (registration module only)

Browsers:
Internet Explorer: 11
Microsoft Edge Browser: latest version
Google Chrome: latest version
Apple Safari: On iOS devices
Q: Can I see a tutorial of how to register online for programs?
A: Yes. Copy and paste the following URL into your browser to view a demo. https://youtu.be/8InCFqWDZoE
Q: What to do if you think you already have an account created?
A: When you are prompted to sign in, check the "Forgot your password?" link. You will be requested to provide the email address you used to create your account. Upon submission, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.

If after completing this procedure you are still experiencing difficulties, please contact your local Y during regular business hours and a member of our staff will assist you.

*Please DO NOT create another Customer Account. (Doing so will cause members to pay the non-member rate for programs.)
Q: How do I create my Customer Account?
A: Before registering for any activities on our website, you must establish a Customer Account with a Login Name and Password.


This is how you create an online registration account:

1) Click on the Create New Account button.

2) Fill out the form to Create Account completely, including all required fields,(Birth date, Gender, Email Address, etc.) and click "Create Account". Please create a new account only once.

*Please Note: If you are registering a child for an activity, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.
Q: How many accounts should each family have?
A: We recommend that each family establish a primary account with login credentials. Create the account in the name of a head of household and then add all family member names underneath the head of household after it has been established (see next question).
Q: How do I add family members to my account?
A: You may add family members while submitting your head of household account information, by clicking on the Submit and Add Family Member link.

If you want to add family members to your membership, please contact the Member Services desk at your local branch.
Q: What should I do if I forget my password?
A: When you are prompted to sign in, check the "Forgot your password?" box and click "Submit". You will be requested to provide your email address. Upon submission, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.

If after completing this procedure you are still experiencing difficulties, please contact our office during regular business hours and a member of our staff will assist you.

*Please DO NOT create another Customer Account.
Q: Can I view Activities without registering?
A: You can always browse through the activities without registering. Select the Y logo to return to the main website where you can browse program offerings.
Q: What if I cannot find an activity?
A: Use the filters available on the left side of the Activities screen to filter the site and program categories. Please note, the keyword search is independent from the filtering tool.
Q: How do I register for an Activity?
A: Once your account has been established, registration for Activities is easy:

1) Click the Activities button on the registration home page.

2) Search for then select the Activity that you would like to enroll into. Clicking the underlined name will show you a detailed Activity description.

3) Click the Add to My Cart button if you wish to register for the Activity.

4) Next, sign in to your online registration account by entering your Login Name information and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove Activities from your cart or view more Activities and add them to your cart.

*Please Note: If more than one family member will be attending the Activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).

5) Confirm your Activity name, date and time, enrollee and price.

6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your confirmation receipt will display. Please print a copy of your receipt for your records.
Q: What will happen if I try to register for an Activity that is full?
A: Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that Activity or additional Activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.

If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the Activity. It is recommended for guaranteed participation, please choose another Activity with registration space.
Q: How can I view a schedule of my family's upcoming scheduled Activities?
A: The My Account feature allows you to view a weekly schedule of your family's upcoming Activities.

Sign into your account and click on the My Account link. Then click on the Show Your Daily Schedule link. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Click on Search to proceed. A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
Q: Can I view my transaction history and print out my past receipts?
A: You can view your transaction history and print your receipts once your Customer Account with login credentials has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).

To view prior transactions and past receipts, you may click on the Receipts & Payments link (click on the receipt number to view and print each individual receipt).
Q: How do I get a list, or count, of the number visits I made to the YMCA?
A: Contact your local YMCA.

You can view recent facility usage online. Once logged in, click the My Account link then the Current Memberships and Usage link. From here you will be able to view the number of visits last month, this month and total. By clicking on the link for that number, you can see the actual dates and times. The detailed dates and times can be printed.
Q: How do I make changes to my membership?
A: To make changes to your current membership, please contact your local YMCA during hours of operation.
Q: How do I update my payment information?
A: To update your payment information follow the below steps:

1.) Click the View or Edit Card/Electronic Checks on File link. This will add your payment information so it is on file. PLEASE NOTE:
*Expiration date changes...you need to have the box for Exclude from Displaying in Credit Cards List box checked first > click Submit > click Add New to have the new card on file.

2.) Click the Change Payment Information for Auto-Drafts link to select from your list of payment information on file.