• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: How do I create my Customer Account?
A: Before registering for any activities or making a reservation request on our website, you must establish a Customer Account with a Login Name and Password.

This is how you create an online registration account:

1) Click on the Create an Account button.

2) Fill out the form for New Account Request completely, including all required fields,(Birth date or Age Category, Email Address, etc.) and click submit. Please submit your request only once.

*Please Note: If you are registering a child for an activity, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have created an online account, you will have the opportunity to add participants.

3) You will automatically receive an email after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
Q: How many accounts should each family have?
A: We recommend that each family establish a primary account with login credentials. Create the account in the name of a head of household and then add all family member names underneath the head of household after it has been established (see next question).

Do not add email addresses for children under age 13 or use duplicate email addresses. This will cause the inability to login to your online account.
Q: How do I add family members to my account?
A: You may add family members in the three following locations:

1) You may add a family member while submitting your head of household account information, by clicking on the Submit and Add New Participant link.

2) You may add a family member under My Account, this is done by clicking the link Change Information about My Account Members.

3) You may also add family member during the enrollment process. This is done by clicking on the link Add Participant which is located above the Participant drop-down list.
Q: What should I do if I forget my password?
A: When you are prompted to sign in, check the Forgot your Password box and click Continue. You will be requested to provide the email address you used to create your account. After providing your email address, you will be requested to verify your identity by providing your first and last name as well as your date of birth. Upon submission, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.

If after completing this procedure you are still experiencing difficulties, do not create another Customer Account. Please call our Customer Service Center at 503-823-2525 during regular business hours and a member of our staff will assist you.
Q: Can I view Activities without registering?
A: You can always browse through the Activities without registering. Click View Activities button and look at all the Activities that are offered.
Q: How do I register for an Activity?
A: Once your account has been established, registration for Activities is easy:

1) Click the View Activities button on the registration home page.

2) Select the Activity that you would like to enroll into. Clicking the underlined name will show you a detailed Activity description.

3) Click the Add to My Cart button if you wish to register for the Activity.

4) Next, sign in to your online registration account by entering your Login email address and password. Proceed to checkout by clicking the Continue button. From this screen you may remove Activities from your cart or view more Activities and add them to your cart.

*Please Note: If more than one family member will be attending the Activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).

5) Confirm your Activity name, date and time, enrollee and price.

6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express. Do not click Continue more than once as this may result in a duplicate charge.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display.
Q: What will happen if I try to register for an Activity that is full?
A: Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that Activity or additional Activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.

If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the Activity. It is recommended for guaranteed participation, please choose another Activity with registration space.
Q: How can I view a schedule of my family's upcoming scheduled Activities?
A: The My Account feature allows you to view a weekly schedule of your family's upcoming Activities.

Sign into your account and click on the My Account link. Then click on the My Daily Schedule link. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Click on Search to proceed. A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
Q: Can I view my transaction history and print out my past receipts?
A: You can view your transaction history and print your receipts from your Customer Account if your login credentials have been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).

To view prior transactions, click on the My Account Details link.

To view past receipts, also click on the My Account Details link (click on the receipt number to view and print each individual receipt).
Q: What is the Refund and Credits Policy?
A: Activity withdrawals, cancellations and refunds may be completed using your online account, at any PP&R recreation site or the Customer Service Center. Please notify us at least 7 days, unless otherwise specified, before the start of your program so that we can issue a refund or credit your account. Pre-paid materials, admission tickets, and down payment fees will not be refunded. Participants needing to withdraw after the program has begun are offered a prorated credit or refund based upon when the request is made. No refund requests will be accepted after the course has ended.

REFUNDS: You may choose to leave your refund on your ActiveNet account for use toward other activities, reservations or passes with Portland Parks & Recreation. Credit/Debit card purchases must be issued back to the same card. Check/Cash purchases of $25 or more will be issued a check refund. Amounts of $25 or less will remain on your ActiveNet account.

If you request a refund payment, please note the following process timelines:
Check refunds: 3-4 weeks (only issued for amounts of $25 or higher).
Credit/Debit Card refunds 7-10 days (must be issued back to the same card).