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Answers to FAQs For Online Registration Customers
- Q: How do I create my Customer Account?
- A: Before registering for any activities on our website, you must establish a Customer Account with a Login Name and Password.
This is how you create an online registration account:
1) Click on the Request Account button.
2) Fill out the form for New Account Request completely, including all required fields,(Birth date, Gender, Email Address, etc.) and click submit. Please submit your request only once.
*Please Note: If you are registering a child for an activity, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members by clicking on "create account and add family member".
3) You will automatically receive an email after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
- Q: How do I add family members to my account?
- A: While creating a new account for an adult use the "create account and add new member" button.
If your account has already been created and you need to add additional family members please email registration@obparks.org the following information: Name, birthdate and gender. May take up to 3 business days to complete.
All members of the household must reside there on a permanent basis.
- Q: What should I do if I forget my password?
- A: When you are prompted to sign in, check the Forgot your Password box and click Continue. You will be requested to provide the email address you used to create your account. After providing your email address, you will be requested to verify your identity by providing your first and last name as well as your date of birth. Upon submission, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.
If after completing this procedure you are still experiencing difficulties, please contact our office during regular business hours and a member of our staff will assist you.
*Please DO NOT create another Customer Account.
- Q: How many accounts should each family have?
- A: We recommend that each family establish one primary account with login credentials. Create the account in the name of a head of household and then add all family member names underneath the head of household after it has been established (see next question).
- Q: How do I register for an Activity?
- A: Once your account has been established, registration for Activities is easy:
1) Click the View Activities button on the registration home page.
2) Select the Activity that you would like to enroll into. Clicking the underlined name will show you a detailed Activity description.
3) Click the Add to My Cart button if you wish to register for the Activity.
4) Next, sign in to your online registration account by entering your Login Name information and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove Activities from your cart or view more Activities and add them to your cart.
*Please Note: If more than one family member will be attending the Activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).
5) Confirm your Activity name, date and time, enrollee and price.
6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.
*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.
7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
- Q: What will happen if I register for a waitlist?
- A: You will be emailed and then registered in the event that a space opens for that activity. It is recommended to have a card on file to expedite enrollment. If the balance isn't paid within 24 hours, your space will be given to the next customer on the waiting list.
If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.
*Please Note: Placement on a waiting list does not guarantee a spot in the Activity. It is recommended to choose another Activity with registration space.
- Q: What is the refund policy?
- A: Except for cancellations by the District, all refunds are subject to a 10% processing fee. In the event the District cancels an activity, a refund will be issued. Limitations on refunds may vary by activity and registration type.
Programs, Athletics and Camps
This section applies to all youth and adult programs, athletics, and camps (collectively or individually referred to as “program(s)”). This section does not apply to travel programs, pre-school programs, or special events.
A refund, minus the 10% processing fee, will be given if a withdrawal request is made 8 days or more prior to the start of the program.
No refund will be given if the registrant submits a withdrawal request 7 days or less prior to the start of the program except for medical reasons. A prorated refund may be issued if the participant withdraws for medical reasons. Medical refunds require a signed doctor’s note explaining the injury or illness and must be submitted within 10 business days of when the participant first misses the program due to the injury or illness. In the event the District cancels the program, the District may either offer makeup classes or, if no make-up classes are offered, the District will either issue a credit to the registrant’s account or a full refund.
For the Get Better League: 1) a full refund will be issued if the registrant withdraws before teams are assigned; 2) the registrant will be issued a 50% refund if the participant withdraws after teams have been assigned; and 3) no refund will be issued if the participant withdraws after the teams have been assigned and had their first practice.
Special Events
No refund will be issued unless the Park District cancels the event.
Travel Club Trips
Refunds for Pioneer trips are subject to the refund policy of the travel company used for the trip. A full refund will be provided if the District cancels the trip.
Pioneer Trips
For Pioneer trips, no refund will be given if the cancellation is given 7 days or less before the date of the trip except for medical reasons. A full refund, minus the direct costs incurred by the District and a 10% processing fee, may be issued if the participant withdraws for medical reasons. Medical refunds require a signed doctor’s note explaining the injury or illness and, to the extent possible, must be submitted 10 days prior to the trip.
For cancellations given 8 days or more before the date of the trip, a full refund will be issued minus the direct costs incurred by the District and a 10% processing fee. A full refund will be provided if the District cancels the trip.
Preschool
If a participant intends to withdraw from a preschool program, the registrant must provide at least 30 days’ notice to the District in order to receive a prorated refund of the program fees which, for purposes of a refund, will not include the pre-registration deposit, and will be issued based on the final withdrawal date. Any such refund is subject to a 10% processing fee.
No refunds, credits or reallocation of funds will be given for any days your child misses class, including but not limited to for sick days, program cancellations due to weather or any other day your child is absent. In the event of withdrawal from a pre-school program at any time for any reason, the pre-registration deposit is non-refundable.
In the event the District cancels a preschool program, the District may either offer makeup classes or, if no make-up classes are offered, the District will either issue a credit to the registrant’s account or a full refund.
Parties & Rentals
No refunds will be given if the cancellation for the rental is received 7 days or less of the scheduled rental date.
A refund of 60% will be given if the cancellation of the rental is received 8 – 13 days prior to the scheduled rental date.
A full refund, minus a 10% processing fee will be given for cancellations received 14 days or more prior to the scheduled rental date.
- Q: How do I cancel a program?
- A: Go to "Contact & Info" tab, then "Registration Information. Towards the bottom of the page is a link for the "request refund form".
- Q: Can I transfer programs?
- A: Yes. Go to "Transaction and Payment History.
All eligible programs will be listed.
- Q: Can I view Activities without registering?
- A: You can always browse through the Activities without registering. Click View Activities button and look at all the Activities that are offered.
- Q: What is a Processing Fee?
- A: A Processing Fee is is a small charge associated with online transactions. This fee typical for sales processed via the Internet and is charged by our software provider. The charge is based on the transaction subtotal amount.
- Q: How can I view a schedule of my family's upcoming scheduled Activities?
- A: The My Account feature allows you to view a weekly schedule of your family's upcoming Activities.
Sign into your account and click on the My Account link. Then click on the Show Your Daily Schedule link. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Click on Search to proceed. A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
- Q: Can I view my transaction history and print out my past receipts?
- A: To access this information, please click on the My Account link (located at the top right-hand corner of your screen).
To view prior transactions, you may click on the Get a List of Prior Transactions link.
To view past receipts, you may click on the Get a List of Prior Payments link (click on the receipt number to view and print each individual receipt).
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