Refund Policy

Except for cancellations by the District, all refunds are subject to a 10% processing fee. In the event the District cancels an activity, makeup classes may be offered or, if no make-up classes are offered, a credit to your account or a refund will be issued. Limitations on refunds may vary by activity and registration type.

Programs, Athletics and Camps

This section applies to all youth and adult programs, athletics, and camps (collectively or individually referred to as “program(s)”). This section does not apply to travel programs, pre-school programs, or special events.

A refund, minus the 10% processing fee, will be given if a withdrawal request is made 8 days or more prior to the start of the program.

No refund will be given if the registrant submits a withdrawal request 7 days or less prior to the start of the program except for medical reasons. A prorated refund may be issued if the participant withdraws for medical reasons. Medical refunds require a signed doctor’s note explaining the injury or illness and must be submitted within 10 business days of when the participant first misses the program due to the injury or illness. In the event the District cancels the program, the District may either offer makeup classes or, if no make-up classes are offered, the District will either issue a credit to the registrant’s account or a full refund.

For the Get Better League: 1) a full refund will be issued if the registrant withdraws before teams are assigned; 2) the registrant will be issued a 50% refund if the participant withdraws after teams have been assigned; and 3) no refund will be issued if the participant withdraws after the teams have been assigned and had their first practice.

Special Events

No refund will be issued unless the Park District cancels the event.

Travel

Travel Club Trips

Refunds for Pioneer trips are subject to the refund policy of the travel company used for the trip. A full refund will be provided if the District cancels the trip.

Pioneer Trips

For Pioneer trips, no refund will be given if the cancellation is given 7 days or less before the date of the trip except for medical reasons. A full refund, minus the direct costs incurred by the District and a 10% processing fee, may be issued if the participant withdraws for medical reasons. Medical refunds require a signed doctor’s note explaining the injury or illness and, to the extent possible, must be submitted 10 days prior to the trip.

For cancellations given 8 days or more before the date of the trip, a full refund will be issued minus the direct costs incurred by the District and a 10% processing fee. A full refund will be provided if the District cancels the trip.

Preschool

If a participant intends to withdraw from a preschool program, the registrant must provide at least 30 days’ notice to the District in order to receive a prorated refund of the program fees which, for purposes of a refund, will not include the pre-registration deposit, and will be issued based on the final withdrawal date. Any such refund is subject to a 10% processing fee.

No refunds, credits or reallocation of funds will be given for any days your child misses class, including but not limited to for sick days, program cancellations due to weather or any other day your child is absent. In the event of withdrawal from a pre-school program at any time for any reason, the pre-registration deposit is non-refundable.

In the event the District cancels a preschool program, the District may either offer makeup classes or, if no make-up classes are offered, the District will either issue a credit to the registrant’s account or a full refund.

Parties & Rentals

No refunds will be given if the cancellation for the rental is received 7 days or less of the scheduled rental date.

A refund of 60% will be given if the cancellation of the rental is received 8 – 13 days prior to the scheduled rental date.

A full refund, minus a 10% processing fee will be given for cancellations received 14 days or more prior to the scheduled rental date.

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