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Answers to FAQs For Online Registration Customers
- Q: How do I create my Customer Account?
- A: 1) Click on the Create an Account link. Your email will be your username.
2) Fill out all required fields (birth date, gender, email address, etc.) and click submit. Please submit your request only once.
*Please Note: If you are registering a child for an activity, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.
3) You will automatically receive an email after submitting your request for an account. You must check the link in your email to activate your account.
- Q: How many accounts should each family have?
- A: We recommend that each family establish a primary account with login credentials. Please create the account in the name of the head of household and then add all family member names underneath the head of household after it has been established (see next question).
- Q: How do I add family members to my account?
- A: You may add family members in the three following locations:
1) You may add a family member while submitting your head of household account information by clicking on the Submit and Add Family Member link.
2) You may add a family member under My Account, this is done by clicking the link Change Information About Family Members.
3) You may also add a family member during the enrollment process. This is done by clicking on the link Add Family Member which is located beside the Participant Box.
- Q: How do receive Milpitas resident rates?
- A: To be eligible for resident discounts, residents must provide two proofs of Milpitas residency at the time their account is set up or upon request.
Acceptable forms of proof of residency are any of these showing your name and Milpitas address: current government issued ID (driver's license, passport, etc); utility bill (PG&E, cable, water, garbage), bank statement or credit card statement.
Options to submit your proof of residency:
1. In person at the Milpitas Community Center (457 E. Calaveras Blvd.) Monday through Thursday 8am-6pm and Friday 9am - 2pm Friday.
2. Email: community_center@milpitas.gov
3. Fax to 408-586-3295
- Q: What should I do if I forget my password?
- A: When you are prompted to sign in, check the Forgot Your Password box and click Continue. You will be requested to provide the email address you used to create your account. After providing your email address, you will be requested to verify your identity by providing your first and last name as well as your date of birth. Upon submission, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.
If after completing this procedure you are still experiencing difficulties logging in to your account, please contact our office during regular business hours and a staff member will assist you.
*Please DO NOT create another Customer Account.
- Q: How do I change my home address on my account?
- A: Contact the Milpitas Community Center at (408) 586-3210 or community_center@milpitas.gov to have staff update your account. Please note, you may need to provide two proofs of residency to continue to receive resident discounts.
- Q: How do I register for an Activity?
- A: Once your account has been established, registration for Activities is easy:
1) Click the View Activities button on the registration home page.
2) Select the Activity that you would like to enroll into. Clicking the underlined name will show you a detailed Activity Description.
3) Click the Add to My Cart button if you wish to register for the Activity.
4) Next, sign in to your online account by entering your Login Name information and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove Activities from your cart or view more Activities and add them to your cart.
*Please Note: If more than one family member will be attending the Activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).
5) Confirm your Activity name, date and time, enrollee and price.
6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". And Click Continue. This system accepts Visa, MasterCard, Discover and American Express.
*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.
7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
- Q: Can I view Activities without registering?
- A: You can always browse through the Activities without registering. Click the View Activities button and look at all the Activities that are offered.
- Q: Where can I find a copy of the Recreation Guide?
- A: You can find it online at https://www.milpitas.gov/448/Activity-Guide-Registration or any Milpitas recreation center.
- Q: What is a Processing Fee?
- A: A Processing Fee is a small charge associated with online transactions. This fee, typical for sales processed via the Internet, is charged by our software provider. The charge is a percentage based on the transaction subtotal amount.
For in-person transactions, totals $50 and under have a $3 transaction fee and totals over $50 have a $6 transaction fee.
Processing fees are non-refundable.
- Q: What if I don't want to register online?
- A: You may come to any of our recreation centers to register in person:
Milpitas Community Center
457 E. Calaveras Blvd.
(408) 586-3210
Milpitas Sports Center
40 N. Milpitas Blvd.
(408) 586-3225
Milpitas Senior Center
1325 E. Calaveras Blvd.
(408) 586-3400
We also accept registrations via mail, email (community_center@milpitas.gov) & fax (408) 586-3295. A copy of our registration form can be found online at https://bit.ly/milpitasrecregistration. You may also request a copy via email at community_center@milpitas.gov.
- Q: What is your refund/transfer policy?
- A: REFUNDS
Refunds can be requested for classes and camps that start at least TEN days in the future.
To request a refund:
Submit a completed Refund/Transfer Request Form to the office at least ten days prior to the first meeting
A $10 service charge applies on all customer-request refunds.
All refunds are issued in the form of a check to the address on file for the registrant.
No credits are issued back to credit cards. Allow up to 30 days for processing.
The following are non-refundable:
Classes/camps and multi-day activities that are underway or due to start in the next ten days, Audition-based programs after a cast list or team roster has been posted, special event and performance tickets, Sports Center memberships and passes, Rec Swim entrance fees, Senior Center memberships and passes, Senior Nutrition punch cards and meal donations, materials fees, all in-person transaction fees and online processing fees.
Please note, if the City cancels for any reason, participants will be notified and automatically receive a full refund for classes, camps and programs that have not started, or a pro-rated refund for classes, camps, and programs underway. There is no service fee withheld; however, processing fees cannot be refunded.
TRANSFERS
Transfers can be requested for classes and camps that start at least SEVEN days in the future.
To request a transfer:
Submit a completed Refund/Transfer Request Form to the office at least seven days prior to the first meeting.
A $10 service charge applies on all customer-requested transfers.
The following are non-transferrable:
Ticketed special events, Sports Center memberships and passes, Rec Swim, Senior Center membership and passes, Senior Nutrition program, and classes and camps that are underway or starting in the next seven days.
REFUND/TRANSFER REQUEST FORM - https://www.milpitas.gov/DocumentCenter/View/1477/RefundTransfer-Form-PDF
- Q: What happens if an Activity is cancelled?
- A: Unfortunately, classes are sometimes cancelled if there aren't enough registered participants. If a class is cancelled, participants are notified and may transfer to another class or receive a full refund minus processing fee.
Please register early and avoid disappointment.
- Q: What happens if the Activity I am interested in is full?
- A: You will have the option of placing yourself on the wait list by clicking on the +Waiting List button.
No payment is taken when you are placed on a waiting list. In the event that a space opens up for that Activity or if additional Activities are added, you will be contacted by a staff member. You will need to submit payment, once you are contacted, to secure your spot in the Activity. If we are unable to contact you, your space will be given to the next customer on the waiting list.
If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.
*Please Note: Placement on a waiting list does not guarantee a spot in the Activity. It is recommended for guaranteed participation, please choose another Activity with an open registration space.
- Q: Can I register late for an Activity?
- A: Online registration for many activities closes on the day of the first class meeting. If there are still spots open, you can register in person at any of our recreation center. Registration will not be accepted after the second class.
*Please Note: We do not prorate the Activity price if you register late.
- Q: Can special accommodations be made for Activities?
- A: If you or a family member require special accommodations to participate in an Activity, please contact our office at (408) 586-3210 or community_center@milpitas.gov, and we'll be happy to assist you.
- Q: Do you offer any Financial Assistance?
- A: We offer assistance to eligible Milpitas residents through our Milpitas Assistance Program (MAP). You must be enrolled in MAP before you can receive discounts for Activities. To learn more about the MAP program, please visit https://www.milpitas.gov/646/Milpitas-Assistance-Program
- Q: How do I register a family member who does not meet the age requirements or a program/course prerequisite?
- A: The system will not allow the registration of a person who does not meet the required age or program prerequisites (if any) at the start of the program. If you feel that an age currently recorded on your account is inaccurate, please contact our office at (408) 586-3210 during regular business hours.
- Q: How can I view a schedule of my family's upcoming scheduled Activities?
- A: The My Account feature allows you to view a weekly schedule of your family's upcoming Activities.
Sign into your account and click on the My Account link. Then, click on the Show Your Daily Schedule link. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Click on Search to proceed. A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
- Q: Can I view my transaction history and print out my past receipts?
- A: You can view your transaction history and print your receipts once your Customer Account with login credentials has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).
To view prior transactions, you may click on the Get a List of Prior Transactions link.
To view past receipts, you may click on the Get a List of Prior Payments link (click on the receipt number to view and print each individual receipt).
- Q: How do I reserve a Picnic Area?
- A: Picnic area reservations can be requested online under the Reservations tab or in person at our Recreation centers. Reservation must be made a minimum of 2 business days prior to the date of use.
Online picnic reservation requests are tentative and will expire within 2 business days if payment is not received. Please check your SPAM folder or add our e-mail domain to your SPAM filter (@milpitas.gov) to ensure you do not miss our response. Picnic reservations are not considered final until staff responded to your inquiry with a confirmed reservation and sent your Picnic Area Reserved signs to you.
For more information, please email community_center@milpitas.gov or call 408-586-3210.
- Q: Can I book an indoor facility online?
- A: Online booking is not available for our indoor facilities. For more information about renting our facilities, please visit https://www.milpitas.gov/504/Building-Rentals, email community_center@milpitas.gov or call 408-586-3210.
- Q: How do I reserve an Athletic Field, Pool or Court?
- A: Our Sports Center staff can assist with sports facility rentals, including the gym and pools, a portion of the Skate Park, and fields and courts at the Milpitas Sports complex and other parks throughout Milpitas. Please contact the Sports Center at (408) 586-3225 or sports_center@milpitas.gov.
- Q: Where do I go if I want a Sports Center Membership?
- A: We offer fitness classes, a fitness room, drop in sports, lap swimming and water exercise classes. Both residents and non-residents are welcome to become members of the Milpitas Sports Center.
The Sports Center is open Monday and Wednesday 6 a.m. to 9 p.m., Tuesday and Thursday 7 a.m. to 9 p.m., Friday 6 a.m. to 2 p.m. and Saturday 8 a.m. to 1 p.m. It is located at 1325 E. Calaveras Blvd., Milpitas, CA 95035.
For more information, please contact (408) 586-3225 or sports_center@milpitas.gov.
- Q: Where do I go if I want a Senior Center Membership?
- A: The Barbara Lee Senior Center offers a wide variety of special events, presentations, and drop-in programs to appeal to adults ages 50 and up. To attend Programs and Events at the facility, you will need a current Senior Center membership, or if you are visiting as a non-member, check in at the Front Desk to request a Visitor Pass.
The Senior Center is open Monday through Friday 8:30 a.m. to 4:30 p.m. and Saturday 9 a.m. to noon. It is located at 40. N. Milpitas Blvd., Milpitas, CA 95035.
For more information, please contact (408) 586-3400 or senior_center@milpitas.gov.
- Q: Who can I contact for additional assistance?
- A: Please call our Community Center Front Desk at (408) 586-3210 for additional questions or assistance during regular business hours, Monday - Thursday 8am - 6pm and Fridays 9am - 2pm. You may also email us at community_center@milpitas.gov.
Milpitas Community Center
457 E. Calaveras Blvd.
(408) 586-3210
Milpitas Sports Center
40 N. Milpitas Blvd.
(408) 586-3225
Milpitas Senior Center
1325 E. Calaveras Blvd.
(408) 586-3400
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