• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: How do I create my Customer Account?
A: To be eligible for resident discounts, residents must provide two proofs of Milpitas residency at the time of creating account.
Submit your proof of residency by:
1. In- Person at the Milpitas Community Center (457 E. Calaveras Blvd.) Monday through Thursday 8am-6pm and Friday 9am - 2pm Friday.
2. Fax to 408-586-3295
3. Email: community_center@milpitas.gov

*Any request sent after business hours will be processed on the following business day. Your online account is not considered activated until you receive confirmation from Staff.
Q: How many accounts should each family have?
A: We recommend that each family establish a primary account with login credentials. Please create the account in the name of the head of household and then add all family member names underneath the head of household after it has been established (see next question).
Q: How do I add family members to my account?
A: You may add family members in the three following locations:

1) You may add a family member while submitting your head of household account information by clicking on the Submit and Add Family Member link.

2) You may add a family member under My Account, this is done by clicking the link Change Information About Family Members.

3) You may also add a family member during the enrollment process. This is done by clicking on the link Add Family Member which is located beside the Participant Box.
Q: What should I do if I forget my password?
A: When you are prompted to sign in, check the Forgot Your Password box and click Continue. You will be requested to provide the email address you used to create your account. After providing your email address, you will be requested to verify your identity by providing your first and last name as well as your date of birth. Upon submission, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.

If after completing this procedure you are still experiencing difficulties logging in to your account, please contact our office during regular business hours and a staff member will assist you.

*Please DO NOT create another Customer Account.
Q: Can I view Activities without registering?
A: You can always browse through the Activities without registering. Click the View Activities button and look at all the Activities that are offered.
Q: How do I register for an Activity?
A: Once your account has been established, registration for Activities is easy:

1) Click the View Activities button on the registration home page.

2) Select the Activity that you would like to enroll into. Clicking the underlined name will show you a detailed Activity Description.

3) Click the Add to My Cart button if you wish to register for the Activity.

4) Next, sign in to your online account by entering your Login Name information and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove Activities from your cart or view more Activities and add them to your cart.

*Please Note: If more than one family member will be attending the Activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).

5) Confirm your Activity name, date and time, enrollee and price.

6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". And Click Continue. This system accepts Visa, MasterCard, Discover and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: What will happen if I try to register for an Activity that is full?
A: Your name will be placed on a waiting list. Please note that no payment is taken when you are placed on a waiting list. In the event that a space opens up for that Activity or if additional Activities are added, you will be contacted by a staff member. You will need to submit payment, once you are contacted, to secure your spot in the Activity. If we are unable to contact you, your space will be given to the next customer on the waiting list.

If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the Activity. It is recommended for guaranteed participation, please choose another Activity with an open registration space.
Q: What is a Processing Fee?
A: A Processing Fee is a small charge associated with online transactions. This fee, typical for sales processed via the Internet, is charged by our software provider. The charge is based on the transaction subtotal amount. Processing fees are non-refundable.
Q: What is your refund/transfer policy?
A: To request a refund:

Submit a completed Transfer/Refund Request Form to the office at least ten days prior to the first meeting. A $10 service charge applies on all customer-request refunds. All refunds are issued in the form of a check to the address on file for the registrant. No credits are issued back to credit cards. Allow up to 30 days for processing.

The following are non-refundable:

Classes/camps and multi-day activities that are underway or due to start in the next ten days, Audition-based programs after a cast list or team roster has been posted, Special event and performance tickets, Sports Center memberships and passes, Rec Swim entrance fees, Senior Center memberships and passes, Senior Nutrition punch cards and meal donations, Materials fees, All in-person transaction fees and online processing fees

Please note, if the City cancels for any reason, participants will be notified and automatically receive a full refund for classes, camps and programs that have not started, or a pro-rated refund for classes, camps, and programs underway. There is no service fee withheld; however, online credit card processing fees cannot be refunded.

Transfers can be requested for classes and camps that start at least seven days in the future. Transfers are not allowed for ticketed special events, Sports Center memberships and passes, Rec Swim, Senior Center membership and passes, Senior Nutrition program, and classes and camps that are underway or starting in the next seven days.

To request a transfer:

Submit a completed Transfer/Refund Request Form to the office at least seven days prior to the first meeting. A $10 service charge applies on all customer-requested transfers.
Q: How can I view a schedule of my family's upcoming scheduled Activities?
A: The My Account feature allows you to view a weekly schedule of your family's upcoming Activities.

Sign into your account and click on the My Account link. Then, click on the Show Your Daily Schedule link. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Click on Search to proceed. A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
Q: Can I view my transaction history and print out my past receipts?
A: You can view your transaction history and print your receipts once your Customer Account with login credentials has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).

To view prior transactions, you may click on the Get a List of Prior Transactions link.

To view past receipts, you may click on the Get a List of Prior Payments link (click on the receipt number to view and print each individual receipt).
Q: Who can I contact for additional assistance?
A: Please call our Community Center Front Desk at (408) 586-3210 for additional questions or assistance during regular business hours, Monday - Thursday 8am - 6pm and Fridays 9am - 2pm.