• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: How do I create my Customer Account?
A: Before registering for any activities on our website, you must establish an account in person at the Mansfield Activities Center. Staff will provide you with your login information.

If you have already been added to the system, you can use "Forgot my password" and enter your email address on file and obtain instant access to your account.

Please note that most programs require a current MAC Card and you will not be able to register for programs until it is current.
Q: What should I do if I forget my password?
A: When you are prompted to sign in, check the Forgot your Password box and click Continue. You will be requested to provide the email address you provided during initial registration at the Mansfield Activities Center. After providing your email address, you will be requested to verify your identity by providing your first and last name as well as your date of birth. Upon submission, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.

If after completing this procedure you are still experiencing difficulties, please contact our front desk during regular business hours and a member of our staff will assist you. (M-F 9am-9pm, Sat 9am-4pm)
Q: How do I update my information like address, phone number, email, birthdate, etc.?
A: You will need to visit the Mansfield Activities Center during operating hours (M-F 9am-9pm, Sat 9am-4pm).
Q: How do I add family members to my account?
A: To add family members to your account, you will need to visit the Mansfield Activities Center during operating hours. (M-F 9am-9pm, Sat 9am-4pm)
Q: How do I register for an Activity?
A: Once your account has been established, registration for Activities is easy:

1) Click the View Activities button on the registration home page.

2) Select the Activity that you would like to enroll into. Clicking the underlined name will show you a detailed Activity description.

3) Click the Add to My Cart button if you wish to register for the Activity.

4) Next, sign in to your online registration account by entering your Login Name information and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove Activities from your cart or view more Activities and add them to your cart.

*Please Note: If more than one family member will be attending the Activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).

5) Confirm your Activity name, date and time, enrollee and price.

6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.

Tip: Unless the button says "Add to Cart", you have further options to choose from (days, times, ages, etc).

Tip: The system adds all possible fees together at higher levels (when there are still more class choices to make). You will see the actual price when you are at the "Add to Cart" level.
Q: Can I view Activities without registering?
A: You can always browse through the Activities without registering. Click View Activities button and look at all the Activities that are offered.
Q: What will happen if I try to register for an Activity that is full?
A: Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that Activity or additional Activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.

If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the Activity. It is recommended for guaranteed participation that you please choose another Activity with registration space.
Q: Do you charge a late fee?
A: You can save $5 off registration when you register at least 3 business days before a program begins (Early Bird Registration price). The current fee will be listed when you get to the "Add to Cart" level.

Tip: Save 5% when you register online, all the time.
Q: How do I know if my discount or coupon has been applied?
A: The adjusted price for a program does not always appear at the initial registration (add to my cart) screen. You will see the reflected price adjustments in your cart.

Our quarterly Discount Day adjustment is automatically applied on the day and time indicated.

You can save 5% online, all the time.

Multi-class discounts, multi-child discounts and MAC member discounts that are offered for specific courses will be automatically applied.

Coupons are activated for specific periods of time and the system will tell you if they are invalid.
Q: What is your refund policy?
A: If the Mansfield Activities Center cancels a program, your fees will automatically be returned to you. Credit card payments will be returned to your credit card and cash or check payments will be returned by check.

For all customer initiated refunds, a Program Refund Request Form needs to be completed. You can find it here (http://www.mansfield-tx.gov/efiles/Departments/Parks%20%26%20Recreation/Recreation/Manfield%20Activities%20Center/ProgramRefundRequestForm.pdf). Completed forms can be completed online or returned by fax, email, regular mail or in person.

Requests received at least 4 business days before a program starts are entitled to a full refund.

Requests received 3 business days or less before a program starts will incur a $5 withdrawal fee.

Requests received on or after the start date of the program will incur a $10 withdrawal fee plus any pro-rated fees for classes already attended and any incurred charges (supplies, etc).

No refunds will be issued when the request is received after the last scheduled date of the program.

Medical Refunds will be approved on a case-by-case basis when the Program Refund Request Form is submitted in a timely manner.

Please note it can take up to 3-4 weeks to receive your refund by check, although most customers receive their refunds within 2 weeks.
Q: How can I view a schedule of my family's upcoming scheduled Activities?
A: The My Account feature allows you to view a weekly schedule of your family's upcoming Activities.

Sign into your account and click on the My Account link. Then click on the Show Your Daily Schedule link. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Click on Search to proceed. A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
Q: Can I view my transaction history and print out my past receipts?
A: You can view your transaction history and print your receipts once your Customer Account with login credentials has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).

To view prior transactions, you may click on the Get a List of Prior Transactions link.

To view past receipts, you may click on the Get a List of Prior Payments link (click on the receipt number to view and print each individual receipt).