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Answers to FAQs For Online Registration Customers
- Q: How do I create my Customer Account?
- A: Before registering for any activities or booking a rental on our website, you first need to establish an account. You can click the yellow Sign In/Up button to get started. If you need to create a new account, click the hamburger icon in the top left corner of a mobile device and click Create an Account. On a desktop, you can click Create an Account in the top right corner of the screen.
If you have an account (maybe created in person at the Mansfield Activities Center), you can click ‘Forgot your password’ to have a reset email instantly sent to your email address.
Please note that most programs held at the Mansfield Activities Center also require a current membership and you will not be able to register for programs until it is current.
- Q: What should I do if I forget my password?
- A: When you click the yellow Sign In/Up button, you can click the blue ‘Forgot your password?’ link. You can then enter your email address and click the navy 'Request reset password’ button. An email will be sent with a link to reset your password. You will then be able to sign in immediately with your new password.
If you still have difficulties, you can reach staff by call/text at (817) 728-3680 during business hours (M-F 9 am-9 pm and Sat 9 am-4 pm).
- Q: How do I update my information like address, phone number, email, birthdate, etc.?
- A: Once you have signed in, you can click the yellow My Account button on a mobile device or click My Account in the top right corner on a desktop. You can click the Edit icon by your name to update your name, address, phone number, email*, and emergency contact information. *Changing your email will update your login email.
You can scroll down to Name’s Family (Name being your last name) and find your family members. Click the blue link for Manage Family Members, then the link for their name to update their name spelling, phone number, email, and emergency contact information.
To be on the same account as you, your family members should reside at the same address. Otherwise, they should be on their own account. Proof of residency is required.
To update a birthdate or if you have difficulties, please call/text/email at (817) 728-3680 or mac@mansfieldtexas.gov during business hours (M-F 9 am-9 pm and Sat 9 am-4 pm).
- Q: How do I add family members to my account?
- A: During account creation, you can click 'Create account and add family member'.
After you have created your account and log in online, you can click the yellow My Account button on a mobile device or click My Account in the top right corner on a desktop. You can scroll down to Name’s Family (Name being your last name) and click the blue link for Manage Family Members. Click the + icon to Add family member and then enter their information.
You can also add a family member by visiting the Mansfield Activities Center or call/text/email us at (817) 728-3680 or mac@mansfieldtexas.gov during business hours (M-F 9 am-9 pm and Sat 9 am-4 pm).
- Q: How do I purchase a membership?
- A: A membership to the Mansfield Activities Center can be purchased online or in-person at the MAC. To purchase online, you can click 'Memberships' in the top header bar.
A membership needs to be added to the cart AND paid for before the system will recognize it for program registration.
Membership fees displayed online are non-resident pricing; Mansfield residents receive a discount when added to the cart.
- Q: How do I register for an Activity?
- A: Once you have created an account, registration for programs is easy!
1) Sign in to your account.
2) Click Activities on the navy bar on a desktop or click the hamburger icon on the top left corner of a mobile device and select Activities.
3) Find and select the Activity you wish to enroll in. You can click any of the 12 category buttons or search by a keyword for the activity. If you see More with a down arrow, that means there are more options available. Click to view. Clicking the blue name for the Activity will take you to more information. Enroll now will take you to enrollment questions.
4) Answer any relevant questions and Add to Cart. If you are putting another person on your account in this same activity, you can choose Register another participant to expedite the process. [You will only be able to enroll someone who meets the age and membership criteria].
5) If you wish to add more activities for other family members, click Activities on the navy bar again or click the hamburger icon on the top left corner of a mobile device and select Activities.
6) Once everything has been added to your cart, you can review fees and registrations. Don’t forget to agree to any waivers. When ready, click Check Out.
7) Enter your credit card information or select from a saved card. This system accepts Visa, MasterCard, Discover, and American Express. Click Pay. Saving a card to your account can expedite future purchases or any refunds.
8) Once payment is approved, a receipt will display. A copy of this receipt will be available in your account as well.
- Q: Can I view Activities without registering?
- A: You can always view/browse Activities without registering.
Click Activities on the navy bar on a desktop or click the hamburger icon on the top left corner of a mobile device and select Activities.
Additionally, you can view a PDF version of our current activity offerings in our Recreation Guide here: https://www.mansfieldtexas.gov/992/Recreation-Guide.
- Q: Can I request a rental online?
- A: You can submit rental requests for pavilions, athletic fields, and tennis courts online. Requests for the Mansfield Activities Center must be done in person at the MAC at least 14 days in advance.
Pavilion requests are accepted online and in person at the MAC at least 7 days in advance.
Athletic Fields and Tennis Court requests are accepted at least 3 days in advance for online requests, but no more than 14 days in advance. Requests for less than 3 days in advance must be done in person at the MAC.
You can view a tutorial on how to make an online booking at bit.ly/rentonlinetutorial.
- Q: What will happen if I try to register for an Activity that is full?
- A: If the Activity you desire is labeled as Full, you can still add yourself or your family member to the Waiting List.
If a spot opens up for any reason, you will be contacted at the phone number or email provided and the spot will be offered to you. If you want it, you will be enrolled by staff and can then make payment in your online account.
Sometimes we can open a new session of an Activity if there is enough demand, or spots will open up when customers' plans change. Being on the waiting list is the only way we know you are interested in this Activity.
- Q: Do you charge a late fee?
- A: We don’t have a late fee, but we do offer an early bird discount! You can save $5 off registration when you register at least 3 business days before a program begins (Early Bird Registration price). The current fee will be listed when you get to the “Add to Cart” level.
Tip: We offer a quarterly discount day where you can save 15% off activity registrations. It is traditionally the third Thursday of the month before a new season begins (April and August) and will be the first Thursday of January for the spring season. Call/text us for the next Discount Day date at (817) 728-3680.
- Q: What discounts do you offer?
- A: If you have a current MAC membership, you can save $2 on Nature Education program registrations (membership is not required to register for Nature Education programs).
Members get discounts on special events.
We also offer a quarterly discount day where you can save 15% on program registrations. It is usually the first Thursday in January, third Thursday in April, and third Thursday in August.
- Q: How do I know if my discount or coupon has been applied?
- A: Most discounts are automatically applied and will be visible once you add the program to your cart.
Once you have something in your cart, you can enter a coupon code. Coupons are generally provided for specific periods of time or with other restrictions; the system will inform you if your coupon is no longer valid.
You can click the blue down arrow above any registration to see what discounts and fees have been applied.
- Q: What is your refund policy?
- A: If the Mansfield Activities Center or Nature Education Department cancels a program due to low enrollment, instructor request, or other factors, your fees will automatically be returned to you.
For all customer initiated refunds, a Program Refund Request form needs to be completed. You can find it at bit.ly/programrefundrequest. Rental cancellation requests can be done at bit.ly/rentalrefundrequest. Forms can be completed online or returned by fax, email, regular mail, or in person. The full refund policy is listed on the Program Refund Request or Rental Refund Request form links.
Races canceled for reasons beyond the control of organizers (inclement weather or unsafe weather conditions; local, state, or national emergency), refunds will not be made, but race packets, including race shirts will be made available for pickup. No refunds for any reason will be issued for races within 30 days of the event date. Earlier than 30 days before the event, a request may be made for a 50% refund, excluding any processing fees. Entries CANNOT be transferred or deferred to another event or year.
Credit card payments will be returned to the card that made payment and cash or check payments are returned by City check. Please note it can take up to 2-4 weeks to receive your refund by check, although most customers receive their refunds within 2 weeks.
- Q: How can I view a schedule of my family's upcoming scheduled Activities?
- A: To view an online calendar of your family’s upcoming activities and rentals, first log into your account online.
* Once you have signed in, you can click the yellow My Account button on a mobile device or click My Account in the top right corner on a desktop.
* Scroll down to “Name’s Family” with Name being your last name and click the blue down arrow on a mobile device or it will be on the right side of the screen on a desktop. At the bottom of that section, click View Family Members Schedule.
* Click the blue bubble for Family Members and add any family members you want to see a schedule for. Click Apply.
* Click the bubble for Schedule types and choose Activities and any other option you wish to include. Kids Zone is a FlexReg program.
* The default view is by week. You can click the Month button to see a color coded monthly schedule for your family. You can also choose additional filters for Schedule types, Centers, and Facilities to further narrow down the results.
- Q: Can I make payments online?
- A: If you have registered for an activity that allows scheduled payments, such as our summer Kids Zone Program, you can make payments online at any time. We generally do not allow balances to sit on accounts for registrations and rentals, but when a special circumstance warrants it you can make payments online.
Once you have signed in, you can click the yellow My Account button or find your name from the hamburger icon on the top left hand corner on a mobile device or click My Account in the top right corner on a desktop. If you have a balance due now it will show in the Balance section of your account; if your payment is due in the future it will not show here yet. Click the navy Pay on Account button.
To make payment for a future amount due, click the Edit pen icon. Choose the amount of payment from the drop down menu. Click the navy Next button. Click the navy Check Out button and proceed with payment.
To make payment for an amount currently due, click the navy Next button. Click the navy Check Out button and proceed with payment.
- Q: Can I view my transaction history and print out my past receipts?
- A: Once you have signed in, you can click the yellow My Account button or find your name from the hamburger icon on the top left hand corner on a mobile device or click My Account in the top right corner on a desktop.
Scroll down to Payment and Order Management and click the blue arrow. Then click Transaction and Payment History. Click the blue number link to view the original receipt. You can use X on any of the gray bubbles at the top of the page to limit the types of transactions you are seeing in your list.
- Q: How can I get a Tax Receipt?
- A: Tax Receipts can be pulled for Kids Zone program registrations. Once you have signed in, you can click the yellow My Account button or find your name from the hamburger icon on the top left hand corner on a mobile device or click My Account in the top right corner on a desktop.
Scroll down to Payment and Order Management and click the blue arrow. Click the blue link for Tax Receipt. Choose the Tax Year from the drop down menu. Click the navy Generate tax receipts button. If you don’t see all family members as expected you may need to click in the Available Family Members box and choose additional family members.
For non-Kids Zone programs, it is recommended that you pull your transaction history for Registrations only or contact staff at mac@mansfieldtexas.gov to generate an account statement for you.
Please consult with your tax advisor to determine which programs may be eligible for tax purposes.
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