• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: Are virtual programs recorded?
A: Girl Scouts GCNWI are unable to record virtual programs for viewing at a later date. In order to participate in a virtual program, you must join on the date and time for which the program is scheduled.
Q: How many accounts should each family have?
A: We recommend that each family establish a primary account with login credentials. Create the account in the name of a head of household and then add all family member names underneath the head of household after it has been established.
Q: What is the refund and cancellation policy for GSGCNWI programs?
A: Council Sponsored Activities
If the council cancels an activity or event for any reason, troops or families will receive a full refund. Programs may be canceled due to low enrollment. If a program does not meet the minimum girls required by the registration close date, the program will be canceled. Participants will be notified of the cancellation via email at least three days prior to a program. Council events and activities run rain or shine unless there are safety concerns that prompt the council to issue a cancellation notice.

Refunds will be made as follows:
• No refunds issued on pre-purchased tickets. Prices are subject to change.
• No refunds are given within two weeks of a program unless the program is cancelled by council.
• You may swap participants up to the day before the event. Email the property registrar with your changes: reghelp_events@girlscoutsgcnwi.org.
• Refunds will not be given for programs or events $5 or less. You will instead receive a credit on your program registration account for future experiences.
• Refunds will not be given for deposits on council-sponsored trips.
• Refund requests must be made in writing to reghelp_events@girlscoutsgcnwi.org prior to two weeks before the program for a full refund.
• Girl and adult Girl Scout membership registration is non-refundable.
• Participants choosing not to attend a program or event for any reason will not be issued a refund.
Deadlines and Min/Max Requirements
Once registration begins, programs will be filled on a first-come, first-serve basis. Registration will continue until the program has reached the maximum number allowed or the registration deadline, which varies depending on the program. Programs may be canceled if the stated minimum is not met; all programs are subject to change or cancellation. A waiting list is created for programs that have reached capacity. To be placed on the waiting list select “Add to Wait List” in the program registration system.
• Participants who have been exposed to or diagnosed with COVID-19 and are unable to attend a program or event will only be issued a refund with a written note from their health care provider.

Girl Scouts GCNWI day and resident camp and site rentals have a separate refund and cancellation policy.

Summer Camp 2022 Cancellations and Refunds

Cancellations received at least two weeks prior to the program start date may be refunded, minus the non-refundable processing deposit fee of $25 for day camp, $50 for three and six-day resident camp programs, and $100 for resident camp programs longer than six days.

Cancellations due to medical reasons may be refunded, minus the non-refundable processing fee listed above. Requests for cancellation due to medical reasons must be made by August 30, 2022 and include a doctor’s note.

Refund requests must be submitted in writing. Please email customercare@girlscoutsgcnwi.org Subject Line: Attn: Summer Camp Refund.

If Girl Scouts GCNWI finds it necessary to cancel a program, a full refund will be issued to registered participants to the credit card on file or as a credit to your account.

Refunds will not be made for the following:

• No shows, late arrival, early departure, or partial program attendance.
• Cancellation requests less than two weeks prior to the program start date.
• Campers who violate camp policies and are sent home.
Q: How do I create my Customer Account?
A: This is how you create an online registration account:

1) Click on the Create an Account link.

2) Fill out all required fields,(birth date, gender, email address, etc.) and click submit. Please submit your request only once.

*Please Note: If you are registering a child for an activity, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.

3) You will automatically receive an email after submitting your request for an account.
Q: How do I add family members to my account?
A: You may add family members in the three following locations:

1) You may add a family member while submitting your head of household account information, by clicking on the Submit and Add Family Member link.

2) You may add a family member under My Account, this is done by clicking the link Change Information About Family Members.

3) You may also add family member during the enrollment process. This is done by clicking on the link Add Family Member which is located beside the Participant box.
Q: What should I do if I forget my password?
A: From the Sign In page, click the Forgot your Password? link. You will be requested to provide the email address you used to create your account. After entering your email address, click Submit to continue. An email will be sent to you containing a temporary password. Upon signing in with the temporary password, you will be prompted to change this password.

If after completing this procedure you are still experiencing difficulties, please contact our office during regular business hours and a member of our staff will assist you.

*Please DO NOT create another Customer Account.
Q: Can I view Activities without registering?
A: Absolutely! Click on the activities tab at the top of the screen to view all of the activity categories. If there is a box to the right of the activity that says Add to Cart, you are able to register for that activity.
Q: How do I register for an Activity?
A: Once your account has been established, registration for Activities is easy:

1) Click the View Activities button on the registration home page.

2) Select the Activity that you would like to enroll into. Clicking the underlined name will show you a detailed Activity description.

3) Click the Add to My Cart button if you wish to register for the Activity.

4) Next, sign in to your online registration account by entering your Email and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove Activities from your cart or view more Activities and add them to your cart.

*Please Note: If more than one family member will be attending the Activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).

5) Confirm your Activity name, date and time, enrollee and price.

6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: What happens if I have an outstanding balance or credit on my account?
A: Outstanding balances can be paid in full prior to registering for an activity. If you have a credit on your account, you may choose to apply that credit to your current transaction. If the credit on your account is large enough to cover your current transactions, you will not be required to make a payment.
Q: What will happen if I try to register for an Activity that is full?
A: Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that Activity or additional Activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.

If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the Activity.
Q: How can I view a schedule of my family's upcoming scheduled Activities?
A: The My Account feature allows you to view a weekly schedule of your family's upcoming Activities.

Sign into your account and click on the My Account link. Then click on the Show Your Daily Schedule link. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Click on Search to proceed. A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
Q: Can I view my transaction history and print out my past receipts?
A: You can view your transaction history and print your receipts once your Customer Account with login credentials has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).

To view prior transactions, you may click on the Get a List of Prior Transactions link.

To view past receipts, you may click on the Get a List of Prior Payments link (click on the receipt number to view and print each individual receipt).
Q: Is my credit card number and personal information safe?
A: Yes. Your information is encrypted using a Secure Socket Layer (SSL) encryption technology, the highest form of encryption generally available to the public. If the website is secure, the web address will begin with https://. It is the same type of security that all of the major online e-commerce websites use. All credit card transactions are encrypted and secure.