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Answers to FAQs For Online Registration Customers
- Q: How do I create an online account?
- A: Before registering for any activities, establish a Customer Account with a Login Name and Password.
This is how you create an online registration account:
1) Click on the Create an Account button.
2) Fill out the form for Create an Account completely, including all required fields, (name, address, contact information, email, etc.). Please submit your request only once.
NOTE: If you are registering a child for an activity, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.
3) You will automatically receive an email after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
- Q: How many accounts should each family have?
- A: Each family should establish an account in the name of the head of household (any adult in the household/family primarily responsible for payments), followed by adding accounts for all family members that plan to register for activities.
- Q: How do I add family members to my account?
- A: You may add family members in the three following locations:
1) While submitting your head of household account information, by clicking on the Submit and Add Family Member link.
2) Under My Account, this is done by clicking the link Change Information About Family Members.
3) During the enrollment process. This is done by clicking on the link Add Family Member which is located beside the Participant box.
- Q: What should I do if I forget my password?
- A: Sign In, check the Forgot your Password link. Provide the email address you used to create your account and an email will be sent to you containing a temporary password. Sign In with your temporary password. You will then be prompted to change your password.
If after completing this procedure you are still experiencing difficulties, please contact our office during regular business hours and a member of our staff will assist you.
*DO NOT create another Account. This will prevent you from maintaining your account details and order history.
- Q: Can I view Activities without registering?
- A: YES, you can always browse through the Activities without registering or Logging In. Click Activities and look at all the Activities that are offered.
- Q: How do I register for an Activity?
- A: Once your account has been established:
1) Sign In
2) Click the Activities button.
3) Select the Activity that you would like to enroll into.
3) Click the Add to Cart button.
4) Confirm your Activity name, date and time, enrollee and price.
5) Proceed to checkout by clicking My Cart. From this screen you may remove Activities from your cart or view more Activities and add them to your cart.
NOTE: If more than one family member will be attending the Activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).
6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.
NOTE: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account and change your residential address to match your credit card billing address.
7) Once your payment has been approved, your receipt will display. Print a copy of your receipt for your records.
- Q: What will happen if I try to register for an Activity that is full?
- A: Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that Activity or additional Activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.
If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.
NOTE: Placement on a waiting list does not guarantee a spot in the activity. It is recommended for guaranteed participation, please choose another activity with registration space.
- Q: What is a Processing Fee?
- A: A Processing Fee is is a small charge associated with online transactions. This fee typical for sales processed via the internet and is charged by our software provider. The charge is based on the transaction subtotal amount.
- Q: How can I view a schedule of my family's upcoming scheduled Activities?
- A: Sign In your account and click on the My Account link. Then click on the Show Your Daily Schedule. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Click on View Schedule to proceed. A schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
- Q: Can I view my transaction history and print out my past receipts?
- A: You can view your transaction history and print your receipts once your Account has been established. To access this information, Sign In and click on the My Account (located at the top right-hand corner of your screen).
To view prior transactions, click on List of Prior Transactions.
To view past receipts, click on the List of Account Payments link (click on the receipt number to view and print each individual receipt).
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