• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: What to do if you think you already have an account created?
A: When you are prompted to sign in, check the Forgot your Password link. You will be requested to provide the email address you used to create your account. Upon submission, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.

If after completing this procedure you are still experiencing difficulties, please contact your local Y during regular business hours and a member of our staff will assist you.

*Please DO NOT create another Customer Account.
Q: How do I create my Customer Account?
A: Before registering for any activities on our website, you must establish a Customer Account.

This is how you create an online account:

1) Click on the Create an Account link.

2) Fill out the form for New Account completely, including all required fields, (Birth date, Gender, Email Address, etc.) and click submit. Please click submit only once.

*If you are registering a child for an activity, please use your own information when filling out the online account request form, NOT the information of the child you wish to register for an activity. Once you have an online account, you will have the opportunity to add family members.

3) You will automatically receive a confirmation email after creating your account.
Q: How many accounts should each family have?
A: We recommend that each family establish a primary account with one login credential for the head of household.
Q: How do I add family members to my account?
A: You may add family members in the following three areas:

1) While submitting your head of household account information, click on the Submit and Add Family Member link.

2) Under My Account, click the Change Information About Family link.

3) During the enrollment process, click on the Add Family Member link.
Q: How do I add/edit birth dates on my family members?
A: You can do this by logging into your account.

1) Log into My Account.

2) Click on the Information about Family link.

3) Click on the family member's name you wish to update.

4) Make necessary changes.

5) Click save.
Q: What should I do if I forget my password?
A: You can retrieve your password by clicking the Forget your password link.

1) Click the Forget your password link.

2) Provide the email address you used to create your account.

3) Upon submission, an email will be sent to you containing a temporary password.

4) Sign in using your temporary password.

5) Update your password.
Q: Can I view Activities without registering?
A: You can always browse Activities without registering. Click the Activities link to view all activities currently offered.
Q: What if I can't find an activity?
A: Use the filters available on the left side of the Activities screen to filter the site and program categories. Please note, the keyword search is independent from the filtering tool.
Q: How do I register for an Activity?
A: Once your account has been established, registration for activities is easy:

1) Click the Activities link on the registration home page.

2) Select the activity into which you would like to enroll. To view the activity description, click the activity name.

3) If you wish to register for the activity, click the Add to Cart button.

4) Sign in to your online account by entering your Login Name information and Password. Follow the registration steps noted on the page.

*Please Note: If more than one family member will be attending the activity, click the Add Another One button.

5) Confirm your activity names, dates and times, enrollee names and prices.

6) Click Continue to proceed with payment in our secure site, using Visa, MasterCard, Discover or American Express credit card.

a. Enter your credit card information on the Payment Information Page and agree to any required waiver(s).

b. Confirm the payer meets the age requirement of "13 Years or Older".

c. Click Continue.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.

*Please Note: The name and address must match those that are on file with your credit card company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.
Q: What will happen if I try to register for an Activity that is full?
A: Your name will be placed on a waiting list. You will be contacted in the event space opens for that activity or additional activities are added. If we are unable to reach you, the next member on the waiting list will be contacted.

If you do not want to be placed on the waiting list, click the Remove link that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the activity. For guaranteed participation, choose only activities with registration availability.
Q: How do I view my family's upcoming activity schedule?
A: The My Account feature allows you to view a weekly/monthly schedule of your family's upcoming activities. A schedule will display all of the activities your family members have been enrolled in, and allow you to click on the activity for more information. You will also be able to download an iCalendar file for importing into a calendar.

1) Sign into My Account.

2) Click on the Show Your Schedules link.

3) Highlight the family member(s) whose schedule(s) you would like to view .

4) Use the right arrow button to move the names of family members to the Selected Family Members column.

5) Click Search to proceed.
Q: Can I view my transaction history and print out my past receipts?
A: You can view your transaction history and print your receipts once your Customer Account with login credentials has been established.

1) Click on the My Account link.

2) To view or print prior transactions, click the Get a List of Prior Transactions link.

3) To view or print and individual receipt click on the corresponding Receipt Number link.