• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: How do I create my Customer Account?
A: Before registering for any activities on YLRecOnline, you must establish a Customer Account with a valid email address and password.

To create your YLRecOnline.com account:

1) Click on the "Create an Account" link.

2) Enter your email address and click the "Next" button.

3) Complete the sign-up form and agree to Terms of Use.

4) You will received an email from Yorba Linda Parks and Recreation with the subject line "New account activation." Click the "Activate Now" button in the email.

5) Login with your email and password. You can now register for programs and add family members to your account.
Q: What is the refund policy for classes?
A: Refund requests must be submitted prior to the second class meeting of each class or camp.

To submit a refund request, contact the Parks and Recreation Department at 714-961-7160 or send them an email at ylparksandrec@yorbalindaca.gov or stop by your nearest Recreation facility. Providing the request is made prior to the second class meeting, a refund will be granted.

There is a $5.00 refund fee for each refund request per participant, per class.

In the event of a single day class or program, refunds will not be granted the day of or after the class/program has met. There are no refunds for classes under $10 or youth special events.
Q: Can I join a class that has already started?
A: You may join a class at any time providing there is space available. However, class fees are not prorated.
Q: Can I try a class without registering?
A: Registration is required to attend any class. We want you to be satisfied with your class experience, however, should a class not meet your expectations, you may request a refund prior to the second class meeting. A $5.00 refund fee will apply to all class withdrawals.
Q: How many accounts should each family have?
A: We recommend that each family establish a primary account with login credentials. Create the account in the name of a head of household and then add all family member names underneath the head of household after it has been established (see next question).
Q: How do I add family members to my account?
A: You may add family members in the following three locations:

1) You may add a family member while submitting your head of household account information, by clicking on the Submit and Add Family Member link.

2) You may add a family member under My Account. Select the Manage Family Members link followed by the Add Family Member Link.

3) You may also add family member during the enrollment process. This is done by clicking on the link Add Family Member which is located inside the Participant box.
Q: What should I do if I forget my password?
A: When you are prompted to sign in, check the Forgot your Password box and click Continue. You will be requested to provide the email address you used to create your account. After providing your email address, you will be requested to verify your identity by providing your first and last name as well as your date of birth. Upon submission, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.

If after completing this procedure you are still experiencing difficulties, please contact our office during regular business hours and a member of our staff will assist you.

*Please DO NOT create another Customer Account.
Q: Can I view Activities without registering?
A: You can always browse through the Activities without registering. Click View Activities button and look at all the Activities that are offered.
Q: How do I register for an Activity?
A: Once your account has been established, registration for Activities is easy:

1) Click the "Activities" button on the registration home page or at the top of the menu.

2) Select the activity that you would like to enroll into. Clicking the activity name will allow you to view the activity details and description.

3) Click the "Enroll Now" button if you wish to register for the activity.

4) Next, sign in to your online registration account by entering your email address and password. You will be prompted to select the participant from your family who will be participating in the activity. Proceed to checkout by clicking the "Add to Cart" button. If more than one family member will be attending the Activity, click on the "Register another participant" link.

5) Click the "Check Out" button to complete payment. You may be prompted to agree to the waiver at this point.

6) Enter your payment information or select your saved card on file and enter your CVV/CVC. Select "Pay" to process the transaction.

7) Once your payment has been approved, your receipt will display. A copy will also be emailed to you for your records.
Q: What will happen if I try to register for an Activity that is full?
A: You may choose to click the "+Waiting List" button to add yourself or a family member to the Waitlist.

You will be contacted in the event that a space opens for that Activity or additional Activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.

*Please Note: Placement on a waiting list does not guarantee a spot in the Activity. It is recommended for guaranteed participation, please choose another Activity with registration space.
Q: How can I view a schedule of my family's upcoming scheduled Activities?
A: The "My Account" feature allows you to view a weekly schedule of your family's upcoming activities.

Sign into your account and click on the My Account link. To view a family member's scheduled activities, click the "View Family Members Schedule" link.
Q: Can I view my transaction history and print out my past receipts?
A: You can view your transaction history and print your receipts once your Customer Account by clicking the "Transaction and Payment History" button.

A list of transactions will be displayed. Click on the receipt number link to view and print each receipt.