• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: How do I create my Customer Account?
A: • Please submit an email to
with the information below so we can complete your account creation. If you have additional family members, please add their information as well.

• Worthington City Residents: To prove Worthington residency, you MUST include two proofs of residency before we can mark your account as "resident." We cannot create/change an account and mark it as a resident without proof (please note you do not have to be a Worthington Resident to have an account) These can be a scanned copy or a clear picture of the following documents
o Valid Drivers License
o Check with address
o Utility Bill
o Bank Statement

• If you’d prefer not to send these documents, you may come to the Community Center during these Front Desk Busines Hours:
o 8:00am – 1:30pm Monday through Saturday
o 2:00pm – 7:30pm Monday through Thursday

• Your account will created, but not marked as a resident until we receive these documents.

• You will be notified by email once your account has been created.

Primary Adult
First Name -
Last Name -
Street Address City/State/Zip -
Primary Phone -
Cell Phone -
Email Address -
Text Alerts(Yes/No) - (If Yes) Cell Provider:
Promotional Emails(Yes/No) -
Birthdate -
Gender -

Emergency Contact Name -
Emergency Contact Phone Number -

Additional Family Member
First Name -
Last Name -
Gender -
Birthdate –

First Name -
Last Name -
Gender -
Birthdate -

First Name -
Last Name -
Gender -
Birthdate -

First Name -
Last Name -
Gender -
Birthdate -
Q: How many accounts should each family have?
A: We recommend that each family establish a primary account with login credentials. Create the account in the name of a head of household and then add all family member names underneath the head of household after it has been established (see next question).
Q: How do I add family members to my account?
A: You may add family members in the three following locations:

1) You may add a family member while submitting your head of household account information.

2) You may add a family member under by visiting the Community Center.

3) You may also add family member by emailing wprd@worthington.org and providing the appropriate residency documents.
Q: What should I do if I forget my password?
A: When you are prompted to sign in, check the Forgot your Password box and click Continue. You will be requested to provide the email address you used to create your account. After providing your email address, you will be requested to verify your identity by providing your first and last name as well as your date of birth. Upon submission, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.

If after completing this procedure you are still experiencing difficulties, please contact our office during regular business hours and a member of our staff will assist you.

*Please DO NOT create another Customer Account.
Q: Can I view Activities without registering?
A: You can always browse through the Activities without registering. Click View Activities button and look at all the Activities that are offered.
Q: How do I register for an Activity?
A: Once your account has been established, registration for Activities is easy:

1) Click the View Activities button on the registration home page.

2) Select the Activity that you would like to enroll into. Clicking the underlined name will show you a detailed Activity description.

3) Click the Add to My Cart button if you wish to register for the Activity.

4) Next, sign in to your online registration account by entering your Login Name information and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove Activities from your cart or view more Activities and add them to your cart.

*Please Note: If more than one family member will be attending the Activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).

5) Confirm your Activity name, date and time, enrollee and price.

6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: What will happen if I try to register for an Activity that is full?
A: Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that Activity or additional Activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.

If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the Activity. It is recommended for guaranteed participation, please choose another Activity with registration space.
Q: Is there a Processing Fee?
A: A Processing Fee is is a small charge associated with online transactions. The City of Worthington has absorbed all fees, so you will not be charged an additional amount for online transactions.
Q: How can I view a schedule of my family's upcoming scheduled Activities?
A: The My Account feature allows you to view a weekly schedule of your family's upcoming Activities.

Sign into your account and click on the My Account link. Then click on the Show Your Daily Schedule link. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Click on Search to proceed. A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
Q: Can I view my transaction history and print out my past receipts?
A: You can view your transaction history and print your receipts once your Customer Account with login credentials has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).

To view prior transactions, you may click on the Get a List of Prior Transactions link.

To view past receipts, you may click on the Get a List of Prior Payments link (click on the receipt number to view and print each individual receipt).