• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: How do I create a customer account?
A: Before registering for any courses on our website, you must establish a customer account with a login name and password.

This is how you create an online registration account:

1) Click on the Request Account button.

2) Fill out the form for New Account Request completely, including all required fields(Birth date, Gender, Email Address, etc.), and click submit. Please submit your request only once.

*Please note: If you are registering an employee for a course, please use your own information when filling out the online registration account request form, NOT the information of the employee you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add employees.

3) You will automatically receive an email after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
Q: What should I do if I forget my password?
A: When you are prompted to sign in, click the Forgot Your Password link and click Continue. You will be requested to provide the email address you used to create your account. After providing your email address, you will be requested to verify your identity by providing your first and last name as well as your date of birth. Upon submission, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.

If after completing this procedure you are still experiencing difficulties, please contact us at 281.784.4770 or training@wildwell.com.

*Please DO NOT create another Customer Account.
Q: Can I view courses without registering?
A: You can always browse through the courses without registering. Click the View Courses link to see all the courses we offer.
Q: How do I register for a course?
A: Once your account has been established, registration for a course is easy:

1) Click the Courses link on the registration home page.

2) Select the course in which you would like to enroll. Clicking the underlined name will show you a detailed activity description.

3) Click the Add to My Cart link if you wish to register for the course.

4) Next, sign in to your online registration account by entering your login name information and password. Proceed to checkout by clicking the Continue button. From this screen you may remove courses from your cart or view more courses and add them to your cart.

*Please Note: If more than one employee will be attending the course, click on the button labeled Add Another One (located under the shopping cart screen).

5) Confirm your course name, date and time, enrollee and price.

6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm. Click Continue. This system accepts Visa, MasterCard, Discover and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: How do I contact Wild Well Training?
A: To contact us, call 281.784.4770 or email training@wildwell.com.
Q: Can I view my transaction history and print out my past receipts?
A: You can view your transaction history and print your receipts once your Customer Account with login credentials has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).

To view prior transactions, you may click on the Get a List of Prior Transactions link.

To view past receipts, you may click on the Get a List of Prior Payments link (click on the receipt number to view and print each individual receipt).