• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: How do I create a customer account?
A: Before registering for any courses on our website, you must establish a customer account with a login name and password.

This is how you create an online registration account:

1) Click on the Request Account button.

2) Fill out the form for New Account Request completely, including all required fields(Birth date, Gender, Email Address, etc.), and click submit. Please submit your request only once.

*Please note: If you are registering an employee for a course, please use your own information when filling out the online registration account request form, NOT the information of the employee you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add employees.

3) You will automatically receive an email after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
Q: How many accounts should each company have?
A: We recommend that each company establish a primary account with login credentials. Create the account in the name of a head of training and then add all employee member names underneath the head of training after it has been established (see next question).
Q: How do I add employees to my account?
A: You may add employees in the three following locations:

1) You may add an employee while submitting your head of training account information by clicking on the Submit and Add Employee link.

2) You may add an employee under My Account. This is done by clicking the link Change Information About Employees.

3) You may also add an employee during the enrollment process. This is done by clicking on the link Add Employee, which is located beside the Participant box.
Q: What should I do if I forget my password?
A: When you are prompted to sign in, click the Forgot Your Password link and click Continue. You will be requested to provide the email address you used to create your account. After providing your email address, you will be requested to verify your identity by providing your first and last name as well as your date of birth. Upon submission, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.

If after completing this procedure you are still experiencing difficulties, please contact us at 281.784.4770 or training@wildwell.com.

*Please DO NOT create another Customer Account.
Q: Can I view courses without registering?
A: You can always browse through the courses without registering. Click the View Courses link to see all the courses we offer.
Q: How do I register for a course?
A: Once your account has been established, registration for a course is easy:

1) Click the Courses link on the registration home page.

2) Select the course in which you would like to enroll. Clicking the underlined name will show you a detailed activity description.

3) Click the Add to My Cart link if you wish to register for the course.

4) Next, sign in to your online registration account by entering your login name information and password. Proceed to checkout by clicking the Continue button. From this screen you may remove courses from your cart or view more courses and add them to your cart.

*Please Note: If more than one employee will be attending the course, click on the button labeled Add Another One (located under the shopping cart screen).

5) Confirm your course name, date and time, enrollee and price.

6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm. Click Continue. This system accepts Visa, MasterCard, Discover and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: What will happen if I try to register for a course that is full?
A: Your name will be placed on a waiting list. You will be contacted if a space opens for that course or additional courses are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.

If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the course. For guaranteed participation, it is recommended that you choose another course. You can also contact us at 281.784.4770 or training@wildwell.com for more information.
Q: How do I contact Wild Well Training?
A: To contact us, call 281.784.4770 or email training@wildwell.com.
Q: How can I view a schedule of an employee's upcoming scheduled courses?
A: The My Account feature allows you to view a weekly schedule of your company's upcoming courses.

Sign into your account and click on the My Account link. Then click on the Show Your Daily Schedule link. Highlight employee members whose schedules you would like to view and click on the top arrow button and move each employee over to the Selected Members column. Click on Search to proceed. A weekly schedule will display all of the activities your employee's have been enrolled in and allow you to click on the course for more information.
Q: Can I view my transaction history and print out my past receipts?
A: You can view your transaction history and print your receipts once your Customer Account with login credentials has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).

To view prior transactions, you may click on the Get a List of Prior Transactions link.

To view past receipts, you may click on the Get a List of Prior Payments link (click on the receipt number to view and print each individual receipt).