• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: Do I pay a convenience fee?
A: Yes, there is a small convenience fee typical of similiar internet sales. This fee is a percentage of your final bill. This non-refundable processing fee covers Active.com's processing costs. This is the only fee associated with the service. This fee is not collected by the Village of Waunakee.
Q: Can I view activity offerings without registering?
A: Yes, you can always browse through the activities without registering. You will need to click the "Register" button even though you only want to view the activities that are offered.
Q: How do I enter my residential address if I am a village resident and want to make sure I am charged the resident fee?
A: If you are a Village of Waunakee resident and want to ensure that you are charged the resident fees, it is very inportant that you abbreviate your address when appropriate. For example, Street, Lane, Circle, and Avenue would be abbreviated as St, Ln, Cir, and Ave respectively. DO NOT use periods(.) in your address.
Please note that if you live in an apartment building or have "1/2" in your address, it may not be recognized as a VIllage of Waunakee address and you may need to call the Village Center at 850-5992 to have your address set to "resident".
Q: What happens if I forgot my password?
A: You will need to contact the Village Center at 850-5992.
Q: How do I request a login name and password for an online account?
A: You will be asked to create a login name and password automatically when establishing your new online account. If you do not enter a login name when setting up your new online account, one will be assigned to you. Once your new online account has been approved, you will receive an email (within 24 hours) containing your login name and password. Make sure to write down your login name and password in a safe place, as you will need both of these items to register for online activities in the future.
Q: How do I register online for an activity?
A: Registering for an activity is easy! We are assuming you have already set-up an online account and have a login name and password, so do the following:

1) Click "My Account" in the upper right hand corner of the screen.

2) Enter your login name and password.

3) Under "Other Services" click "Register for an Activity".

4) Find the activity you wish to register for and click it.

5) Click on the "Add to My Cart" button.

6) When done selecting activities, follow the screens for checkout. Please note you must have a valid MasterCard, Visa, or American Express card to pay for the activities.

7) Print your receipt for the online registration. Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: How do I add Family Members to My Account?
A: You may add as many members into your account as necessary.

1) After you receive your login name and password, click on the "My Account" button.

2) Enter your login name and password to login.

3) Select "Change Family Members".

4) Add the new family member information.
Q: How can I view a schedule of my family's upcoming scheduled activities?
A: The "My Account" feature allows you to view a weekly schedule of your familys upcoming scheduled activities. Just login, click on the "My Account" button, and then click on "Family Schedule". A weekly schedule will display all of the activities your family has been enrolled in and allow you to click on the activity for more information, such as the facility location where the activity is being held.
Q: Can I view my transaction history and print out my past receipts online?
A: Yes, the "My Account" feature allows you to view a detailed list of your past transactions with the Waunakee Community Services Department. Just login, click the "My Account" button, and select "Account Detail" to view the receipt and/or print it out for your records.
Q: Can I reserve a facility online?
A: At this time you can only view facility availability online. To make a reservation, you will need to visit our office in person.
Q: Can I purchase a fitness membership online?
A: Fitness memberships can only be processed in person at the Village Center.
Q: If a class is cancelled, do I get the convenience fee refunded?
A: Unfortunately, we cannot refund convenience fees for classes/events/activities that have been cancelled.