• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: How do I create my Customer Account?
A: Before registering for any activities on our website, you must establish a Customer Account with a Login Name and Password.

This is how you create an online registration account:

1) Click on the Request Account button.

2) Fill out the form for New Account Request completely, including all required fields,(Birth date, Gender, Email Address, etc.) and click submit. Please submit your request only once.

*Please Note: If you are registering a child for an activity, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.

3) You will automatically receive an email after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
Q: How Can I View my Permit?
A: You can review your permit by accessing your account and following steps below:
1) Log into your account and click on the "My Account" link (located at the top right-hand corner of your screen).
2) To access permit location, click on the "Historical Transactions List".
3) To find permit, search by receipt or date of reservation and click on "permit".
4) Click permit number to view actual permit for reservation.
Q: What is the wishlist?
A: The wishlist is a way for you to bookmark certain activities that you would like to possibly register for in the future. It will save the program on your account, but not register you or your family for it.
Q: What do I use as my login?
A: Your email address is your login.
Q: Is the Network Login case sensitive?
A: Yes, you must type in your exact login as you entered it.
Q: How many accounts should each family have?
A: We recommend that each family establish a primary account with login credentials. Create the account in the name of a head of household and then add all family member names underneath the head of household after it has been established (see next question).
Q: How do I add family members to my account?
A: You may add family members in the three following locations:

1) You may add a family member while submitting your head of household account information, by clicking on the Submit and Add Family Member link.

2) You may add a family member under My Account, this is done by clicking the link Change Information About Family Members.

3) You may also add family member during the enrollment process. This is done by clicking on the link Add Family Member which is located beside the Participant box.
Q: What should I do if I forget my password?
A: When you are prompted to sign in, check the Forgot your Password box and click Continue. You will be requested to provide the email address you used to create your account. After providing your email address, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.

If after completing this procedure you are still experiencing difficulties, please contact our office during regular business hours and a member of our staff will assist you.

*Please DO NOT create another Customer Account.
Q: How can I view a schedule of my family's upcoming scheduled Activities?
A: The My Account feature allows you to view a weekly schedule of your family's upcoming Activities.

Sign into your account and click on the My Account link. Then click on the Family Member's Schedule link. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Click on Search to proceed. A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
Q: Can I view my transaction history and print out my past receipts?
A: You can view your transaction history and print your receipts once you are logged into your account. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).
To view prior transactions, you may click on the Historical Transactions List.
To view past receipts, you may click on any receipt listed on the Historical Transaction List page (click on the receipt number to view and print each individual receipt).
Q: Can I view Activities without registering?
A: You can always browse through the Activities without registering. Click View Activities button and look at all the Activities that are offered.
Q: How do I register for an Activity?
A: Once your account has been established, registration for Activities is easy:

1) Click the View Activities button on the registration home page.

2) Select the Activity that you would like to enroll into. Clicking the underlined name will show you a detailed Activity description.

3) Click the Add to My Cart button if you wish to register for the Activity.

4) Next, sign in to your online registration account by entering your Login Name information and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove Activities from your cart or view more Activities and add them to your cart.

*Please Note: If more than one family member will be attending the Activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).

5) Confirm your Activity name, date and time, enrollee and price.

6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: How do I register multiple family members in one transaction via my mobile device?
A: If registering multiple family members via your mobile device, please change your screen to "View Full Site" mode. To do so follow the instructions below:

1) Click the home icon in the upper left corner of your screen.

2) Just below the gray "View Activities" button, there is a cream color box labelled "Didn't find what you were looking for" Try visiting the full site. Click on the words "full site?" to view the desktop mode.

3) Enroll your first family member in the activity of choice. Instead of clicking the green "Proceed to Shopping Cart" button, look for the "Register Another Participant for this Activity" button directly underneath.

4) Continue enrolling family members. When finished, click the green "Proceed to Shopping Cart" button to complete your transaction.
Q: What if I'm trying to make a shelter reservation or secure a photography permit and can't view the map on my mobile device?
A: If booking a shelter reservation or reserving a photography permit on a mobile device, please change your screen to "View Full Site" mode. To do so follow the instructions below:

1) Click the home icon in the upper left corner of your screen.

2) Just below the gray "View Activities" button, there is a cream color box labelled "Didn't find what you're looking for? Try visiting the full site." Click on the words "full site" to view the desktop mode.

3) Proceed with your reservation as normal.
Q: What will happen if I try to register for an Activity that is full?
A: For many activities, your name will be placed on a waiting list. You will be contacted in the event that a space opens for that Activity or additional Activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.

If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the Activity. It is recommended for guaranteed participation, please choose another Activity with registration space.
Q: How do I withdraw or transfer from an activity I have already signed up for?
A: If you have already registered for an activity but want to withdraw from it or transfer to a different activity, follow these steps.

1. Sign in to your account
2. Click on "Historical Transaction List"
3. Next to the registration you wish to change, you will see buttons labeled "Withdraw" and "Transfer," select what applies.
4. Continue the transaction to apply credit to your account for the amount paid.

PLEASE NOTE: This is not a refund of money paid. This process will only put credit on your account, not cancel a transaction. If you wish for a credit card transaction to be canceled, please contact the park providing the activity.
Q: How do I reserve group programs for my school/scout group?
A: Please contact the park office of your choice by phone or email
Q: How do I reserve a shelter?
A: To make your reservation process easier,
create or update your account first, it will save you time in the end.
You can search or view available shelters by going to the "View Facility Details", but in order to reserve a shelter you will need to select the "Reserve a Facility".
Once on the Reserve a Facility page, you can choose either the park name or "view map" to start your specific shelter selection.

From there follow these steps:

1. Select a date
2. Choose your time (Your time must fall between 9 am - park closing time which changes with sunset. If you choose before 9 am or after 9 pm the shelter will show that it is closed and you may not reserve it.)
3. Input the number of attendees
4. Click "Check Availability"
5. Click on the shelter icon on the map to select your shelter
6. Then complete your reservation
Q: What are the reservation times that I can reserve a shelter?
A: Shelters are available for reservation from 9am until park closing(sunset). Closing times for parks vary depending on time of year, so contact the specific park for updated closing time information.
Q: How do I cancel a shelter reservation?
A: Contact the specific park office to request a cancellation.
Q: Can I reserve the Primitive Group Campsite at Harris Lake County Park online?
A: No-You must contact the Harris Lake County Park office at 919-387-4342 in order to reserve the Primitive Group Campsite.
Q: Can I reserve the Blue Jay Point County Park Lodge online?
A: No-You must call or email Blue Jay Point County Park directly to reserve the Lodge.