• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: How do I request an online account?
A: Before registering for activities, you must establish an online account and receive verification from the Parks and Recreation Department. This is how you create an online account:

1) Click on the "Request Account" button.

2) Fill out the New Account Request form completely, including birth date and click "Submit". Please submit your request only once.

3) You will receive an email verification once your account request has been approved. This email is typically sent to you within 24 hours of the request. Be sure to keep a record of your login name and password as you will need both pieces of information to access your online account in the future.
Q: How do I add family members to my account?
A: You may add as many valid family members into your account as necessary. Choose one of these two options:

1) Click on "My Account" and login. Click on "Change Information about Family Members/Friends". Complete the required fields in the "Add New Family Member or Friend" and click "Submit" at the bottom of the form.

or

2) After you receive your account verification email and are ready to register a family member for an activity or program, click "View Activities". Select the activity that you wish to enroll your family member into. After reviewing the specific program information and details and you wish to continue, click on "Add to my Cart". Enter your login name and password. Click "Continue". If the enrollment information is correct including correct quantity, click "Checkout". If the family member you are wanting to register for the activity is not listed in the participant drop-down menu, click "Add Family Member/Friend". Add the new family member information. Be sure to include the correct date of birth for each person. This helps the online registration software determine eligibility for age-restricted activities. Click "Save". This family member is now added to the family list and can be selected when completing the registration process.
Q: How do I register online for a Parks and Recreation program or activity?
A: Registering for a program or activity is easy!

1) Click the "View Activities" button.

2) Select the program or activity that you would like to enroll into. Clicking on the underlined program name will show you a detailed activity description.

3) Click on the "Add to My Cart" button if you wish to register for the program.

4) Next, log into your online account by entering your login name and password. Proceed to the checkout "shopping cart" by clicking the "Continue" button. From this screen you can remove programs or activities from your cart, view additional programs or activities and add them to your cart, or update your cart information.

IMPORTANT: If more than one family member will be attending a program or activity, change the quantity registering for the activity and then click on the "Update Cart" button.

NOTE: If the program or activity for which you are enrolling is full, you will be placed on a waiting list. Your shopping cart will indicate if you are on a wait list under the "Quantity" column. It will show a "0". Once everything is correct, click on the "Continue" button.

5) Confirm your program or activity name, date and time, enrollee, and price. Click "Continue" to proceed with payment. Payment must be made with a credit card. You will be prompted that you are entering a secure site. Click "Yes". Enter your credit card information on the payment information page. Click "Continue".

NOTE: The name and address must match those that are on file with your credit card company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.

6) Print your receipt for the online registration: Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: Can I view my transaction history and print out my past receipts online?
A: Yes! The "My Account" feature allows you to view a detailed list of your past transactions. Just click the "My Account" button, login, and select "Get a List of Prior Transactions" to view a list of your past transactions. Then click the specific transaction and click on the receipt number to view and/or print it out for your records.
Q: What if I forget my login name or password?
A: You will need to contact the Civic Center in order to retrieve that information. Contact Angie or Kevin at 443-4174 during normal business hours, Monday through Friday to reset your login name and/or password.