• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: How do I establish an online account?
A: Before registering for any activities online, you must establish an online registration account.

This is how you create an online registration account:

1) Click on the Request Account button.

2) Fill out the form for New Account Request completely, including all required fields,(Birth date, Gender, Email Address, etc.) and click submit. Please submit your request only once.

3) You will automatically receive an email after submitting your request for an account. Your account will be activated only after it has been reviewed by a Laguna Woods Village staff member.
Q: What should I do if I forget my password?
A: When you are prompted to sign in, check the Forgotten Link and click Continue. You will be prompted to enter your email address. That email account will be sent a new temporary password, which will be used to sign in. You will then be prompted to change your password. Please update your Security Question and Answer.

If after reviewing your custom security question and you do not recall your Password, or if your answer is invalid, please contact our office at 949.597.4273 during normal business hours and a member of our staff will assist you.

*Please DO NOT create another Customer Account
Q: Can I view activities without registering?
A: You can always browse through the activities without registering. Click View Activities button and look at all the activities that are offered.
Q: How do I register online for an activity?
A: Once your account has been established, registration for activities is easy:

1) Click the View Activities button on the registration home page.

2) Select the activity that you would like to enroll into. Clicking the underlined name will show you a detailed activity description.

3) Click the Add to My Cart button if you wish to register for the activity.

4) Next, sign in to your online registration account by entering your Login Name information and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove activities from your cart or view more activities and add them to your cart.

*Please Note: If more than one family member will be attending the activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).

5) Confirm your activity name, date and time, enrollee and price.

6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.

*Please Note: The name and address must match those that are on file with your credit company.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: What will happen if I try to register for an activity that is full?
A: Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that activity or additional activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.

If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the activity. It is recommended for guaranteed participation, please choose another activity with registration space.
Q: What is a convenience fee?
A: A Convenience Fee is is a small charge associated with online transactions. This fee is typical of any internet sales and is charged by our software provider. The charge is based on the transaction subtotal amount.
Q: How can I view a schedule of my family's upcoming scheduled activities?
A: The My Account feature allows you to view a weekly schedule of your family's upcoming activities.

Sign into your account and click on the My Account link. Then click on the Show Your Daily Schedule link. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Click on Search to proceed. A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information
Q: Can I view my transaction history and print out my past receipts online?
A: You can view your transaction history and print your receipts online, once your online account has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).

To view prior transactions, you may click on the Get a List of Prior Transactions link.

To view past receipts, you may click on the Get a List of Prior Payments link, (click on the receipt number to view and print each individual receipt).
Q: I am a non-resident. Can I enroll in a Laguna Woods Village class?
A: Laguna Woods Village classes are provided for Laguna Woods Village residents, only.
Q: What is your refund policy?
A: Reservation Refunds:
Reservation refunds require notice 7 days before your initial reservation date. You may place the amount of payment back onto your account for future payment of Laguna Woods Village reservations and activities. If you would like a check refund to be mailed, a $10 check processing fee will be applied. Please allow up to three weeks for your check to be mailed to you.

Activity Refunds:
Refunds are not issued once a class has begun or once your punch card has been punched. If you would like a refund before the start of a non-ongoing class or before your class card has been punched, please stop by the Recreation Division Office so we may assist you.
Q: Are Laguna Woods Village facilities open to the public?
A: Laguna Woods Village is a private, gated community and use of the facilities is reserved for residents of Laguna Woods Village only.