• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: How do I create my Customer Account?
A: Before registering for any activities on our website, you must have a Customer Account with a Login Name and Password.

This is how you create an online registration account:

1) Click on the Create an Account link, in the top-right corner.

2) Fill out the Create Account form completely, including all required fields,(Birth date, Gender, Email Address, etc.) and click Submit. Your account is now active.

*Please Note: If you are registering a child for an activity, use your own information when creating the online registration account, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.

3) You will automatically receive an email after creating your account.
Q: How do I rent a pavilion?
A: 1) Login to your account.
2) Click the Rentals tab.
3) Click the Reserve button.
3) From the drop down menu,select Pavilions, under the facility/equipment group. Choose the date of your rental.
4) Follow the Reservation Instructions on the online quick reserve page.
Q: How do I rent a facility?
A: To rent a facility, please call the appropriate facility.

Anita Purves Nature Center - (217)384-4062
Aquatic Facilities - (217)384-7665
Brookens - (217)255-8601
Lake House - (217)367-1544
Phillips Recreation Center - (217)367-1544
Q: How many accounts should each family have?
A: We recommend that each family establish a primary account with login credentials. Create the account in the name of a head of household and then add all family member names underneath the head of household after it has been established (see next question).
Q: How do I add family members to my account?
A: You may add family members in the following three locations:

1) You may add a family member while submitting your head of household account information, by clicking on the Submit and Add Family Member link.

2) You may add a family member under My Account, this is done by clicking the link Change Information About Family.

3) You may also add family member during the enrollment process. This is done by clicking on the link Add New Family Member which is located beside the Participant box.
Q: What should I do if I forget my password?
A: When you are prompted to sign in, check the Forget your Password link. You will be requested to provide the email address you used to create your account. An email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.

If after completing this procedure you are still experiencing difficulties, please contact our office during regular business hours and a member of our staff will assist you.

Phillips Recreation Center - (217)367-1544

*Please DO NOT create another Customer Account.
Q: Can I view Activities without registering?
A: You can always browse through the Activities without registering. Click the Activities tab and see all the Activities that are offered.
Q: How do I register for an Activity?
A: Once your account has been established, registration for Activities is easy:

1) Click the Activities tab on the home page.

2) Select the Activity in which you would like to enroll. Clicking the underlined name will show you a detailed Activity description.

3) Click the Add to Cart button if you wish to register for the Activity.

4) Next, sign in to your online registration account. Proceed to checkout by clicking the Next button. From this screen you may remove Activities from your cart or view more Activities and add them to your cart.

*Please Note: If more than one family member will be attending the Activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).

5) Confirm your Activity name, date and time, enrollee and price.

6) Click Next to proceed with payment. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Next. This system accepts Visa, MasterCard, Discover and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: What will happen if I try to register for an Activity that is full?
A: Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that Activity or additional Activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.

If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the Activity. For guaranteed participation, please choose another Activity with registration space.
Q: How can I view a schedule of my family's upcoming scheduled Activities?
A: The My Account feature allows you to view a weekly schedule of your family's upcoming Activities.

Sign into your account and click on the Show your Daily Schedules link. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Click on Search to proceed. A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
Q: Can I view my transaction history and print out my past receipts?
A: You can view your transaction history and print your receipts. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).

To view prior transactions, you may click on the List of Prior Transactions link.

To view past receipts, you may click on the List of Prior Payments link (click on the receipt number to view or print each individual receipt).