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Answers to FAQs For Online Registration Customers
- Q: ACTIVITY REGISTRATIONS:
What if I need to withdraw from an activity? What is the refund policy?
- A: Tigard Recreation's Cancellation and Refund Policy is as follows:
• Tigard Parks & Rec reserves the right to cancel programs due to low enrollment or unforeseen circumstances. If a program is cancelled by Tigard Parks & Rec, a full refund or credit will be issued. Tigard Parks & Rec reserves the right to change or combine programs and will make every effort to notify participants of any changes.
• All requests for refund will be charged a 25% service fee based on the program’s original standard charge. This fee will not exceed $75.00. All refunds are issued via check and may take an additional two to four weeks for processing. Any person may request a credit in lieu of a refund. Credits will not be charged a service fee but can only be used for other Recreation programs that use ActiveNet registration. A request for refund, or credit, must be received in writing. Email (recreation@tigard-or.gov) is an acceptable form of communication.
• Refund and credit requests must be made by the following deadlines: (1) For regular programs: at least five business days prior to the first day of the program. (2) For camps: at least ten business days prior to the first day of camp. Refunds and credits will not be issued if the request is made after the program request deadline has passed. Exceptions are available only in extraordinary circumstances and must be approved by the Recreation Coordinator. There will be no refund, partial refund, or credit issued for any reason once the program has started, including for vacations or scheduling conflicts.
- Q: ACCOUNT INFORMATION:
How many accounts should each family have?
- A: We recommend that each family establish one account. Create the account in the name of the Primary Contact and then add all family member names to the account after it is established.
- Q: ACCOUNT INFORMATION:
What do I do if I forgot my password?
- A: On the ActiveNet login page, enter your Login name. Then check the 'Forgot your Password' box and click continue. You will advance to the custom security question you created when establishing your account. If, after reviewing your custom security question you do not recall your password, or if your password is not valid, please contact our office during normal business hours and a member of our staff will assist you.
- Q: ACCOUNT INFORMATION:
Can I view my transaction history and print out my past receipts online?
- A: Yes, from the date on which your online account is established. The 'My Account' feature allows you to view a detailed list of your past transactions. Just login, click the 'My Account' button, and select the program(s) providing transaction history.
- Q: ACTIVITY REGISTRATIONS:
What if the activity I signed up for is cancelled?
- A: Tigard Parks & Rec reserves the right to cancel programs due to low enrollment or unforeseen circumstances. A full refund or credit will be issued for any program or activity that is cancelled for any reason by Tigard Parks & Rec. Additionally, Tigard Parks & Rec reserves the right to change or combine programs without notice.
- Q: PARK RESERVATIONS:
How much are the Park Reservation Fees?
- A: Reservation fees are determined based on being a resident (address must be within the Tigard city limits to qualify for resident rates) or non-resident, includes the application fee and the specific shelter's hourly rate. Special Use Permit fees may also apply.
Application Fee:
Resident - $25.00
Non-resident - $50.00
Special Event - $50.00
Miscellaneous Fees That May Apply:
Rental Change - $15.00
Event Monitor - $15.00/hour
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Picnic Shelter Rental:
Cook Park Shelter #2
Resident - $35.00/hour
Non Resident - $70.00/hour
Cook Park Shelters #1, #3, #4, Bishop-Scheckla Pavilion (gazebo), Dirksen Park Shelter and Summerlake Park Shelter:
Resident - $25.00/hour
Non Resident - $50.00/hour
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Soccer/Ball Field Rentals:
Resident - $10.00/hour
Non-resident - $20.00/hour
Fields cannot be reserved online. Please call (503) 718-2591 for more field rental information.
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Alcohol Permit Fee - $25.00 assessed at time of reservation
Special Events
(Fun Runs, Walk-A-Thons, Tournaments, etc.)
Special Event Fee Based on Attendance (First three hours:
0 - 25 people is $25.00
26-100 people is $75.00
101 - 200 people is $175.00
201 - 500 people is $275.00
501 - 2000 people is $475.00
More than 2001 people is $1,000.00
Special Event Fee (Each Additional Hour):
0 - 25 people is $10.00
26 - 100 people is $25.00
101 - 200 people is $55.00
201 - 500 people is $90.00
501 - 2000 people is $155.00
More than 2001 people is $330.00
Deposit - May be required for some events to mitigate possible cleanup and/or damages. Not to exceed $400.00.
- Q: PARK RESERVATIONS:
Do I have to make a reservation in order to use a shelter?
- A: If park shelters are NOT reserved, they are available on a first come, first served basis. A reservation assures your exclusive use of the shelter. A reservation schedule will be posted at each shelter indicating exclusive use.
- Q: PARK RESERVATIONS:
How far in advance can I reserve a shelter?
- A: Reservations are accepted starting on the first business day in January (we are open Monday-Thursday, closed on Fridays) for the upcoming shelter rental period. This period is from the first Saturday in April through the last Sunday in September. Shelters are available for reservations between the hours of 8 AM and 9 PM. There is a minimum two (2) hour rental time.
Online reservations are encouraged.
- Q: PARK RESERVATIONS:
May I reserve a shelter by phone?
- A: Online reservations are encouraged; however, a rental application may be found on our website https://www.tigard-or.gov/your-government/departments/public-works/parks-recreation/reserve-a-park-facility (please copy & paste URL into your address bar). You may then email the completed application to parkres@tigard-or.gov or drop it off at our office located at Public Works, 8777 S.W. Burnham Street, Tigard, Oregon 97223. (Please check to make sure the office is open prior to visiting.) For emailed applications, you will be notified if the facility is still available and how to make payment. Your reservation is not guaranteed until you receive a permit. Please bring this permit with you on the date of your reservation as proof.
- Q: PARKS RESERVATIONS:
I have a Tigard address so I will qualify for the resident rates, right?
- A: Not necessarily. To qualify for resident rates you must live within Tigard's city limits. If you do not know whether or not you live within the city limits, please call (503) 718-2591. A reservation specialist will be able to assist you.
You may also visit https://maps.tigard-or.gov/Html5Viewer/Index.html?viewer=Public# (copy and paste into your browser) to see if your residence is within the city's boundaries.
- Q: PARK RESERVATIONS:
How do I begin the online reservation process?
- A: You must first establish an online account.
- Q: PARK RESERVATIONS:
How do I know if my reservation has been made?
- A: You will receive an emailed receipt when you have paid your reservation fees. Upon approval, you will receive an emailed permit. Please have your permit with you at the rental/event for verification. A reservation schedule will be posted at the shelter.
- Q: PARK RESERVATIONS:
Is alcohol allowed?
- A: Alcoholic beverages are permitted in most Tigard parks. However, alcohol is prohibited in all Downtown Tigard parks located within the Urban Renewal District including, but not limited to: Main Street Park, Liberty Park, Commercial Park, Fanno Creek Park and the Jim Griffith Memorial Skate Park.
If you reserve a shelter and you provide/serve alcohol to event participants you must pay an additional fee and furnish the city with a certificate of insurance that includes a host liquor liability endorsement.
If your guests bring their own beer or wine there is no additional fee or requirement for insurance.
- Q: PARK RESERVATIONS:
Is smoking allowed?
- A: All smoked materials--including cigarettes, cannabis products, cigars, and pipes--and e-cigarette products that emulate smoking are prohibited on all city park property, park facilities, and trails.
- Q: PARK RESERVATIONS:
Can I provide a play structure, such as a bounce house or a dunk tank, in conjunction with my shelter reservation?
- A: Play structures such as dunk tanks, rock climbing walls, mechanical bulls, inflatable pools, or play structures that participants climb in or on (e.g. bounce houses) are strictly prohibited at city facilities.
- Q: PARK RESERVATIONS:
What if it rains?
- A: No credit or refunds are made due to weather conditions.
- Q: PARK RESERVATIONS:
What if I need to change the date or the time of my reservation?
- A: If there is availability on the date or the time you would like to change to, you can call (503)718-2591 for a reservation specialist to make that change for you. A $15 change fee will apply.
- Q: PARK RESERVATIONS:
What if I need to cancel my reservation?
- A: Requests for credits or refunds must be received, in writing, 14 calendar days prior to the rental/event. You may email the request to parkres@tigard-or.gov. All fees will be refunded with the exception of the non-refundable application fee.
If you cancel less than 14 calendar days of the rental/event there will be no refund.
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