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Answers to FAQs For Online Registration Customers
- Q: How many accounts should each family have?
- A: We recommend that each family establish a primary account with login credentials. Create the account in the name of a head of household and then add all family member names underneath the head of household after it has been established.
- Q: What is the Seattle Parks Refund Policy?
- A: Seattle Parks and Recreation's Refund Policy for community centers, swimming pools, small craft centers, outdoor spaces, sports fields and other recreation providers, it is the policy of Seattle Parks and Recreation and the Associated Recreation Council that:
A full refund will be issued for any program, activity, or reservation that is cancelled for any reason by the Department or the Associated Recreation Council.
Any person who registers for a PROGRAM and who requests a refund before the second class session may receive a prorated refund minus a service charge.
Any person who registers for an ACTIVITY and who requests a refund 14 days or more before its start, may receive a refund minus a service charge.
Any person who schedules a STANDARD RENTAL of a recreation facility and who cancels at least 15 days in advance is entitled to a partial refund.
Any person who schedules a rental of a SPECIAL AMENITY FACILITY and who cancels at least 90 days in advance is entitled to a partial refund.
Any person who reserves a SPORTS FIELD must provide 14 days advance notice of cancellation to be entitled to a full refund.
ADULT SPORTS LEAGUES may receive a partial refund if the cancellation notice is received prior to the league starting and if a replacement team is found.
Exceptions: No refund is available for some designated programs, activities or services, which may include deposits for registration, regattas, rentals, outdoor events, ceremonies or picnics.
Information on any specific exception is available from Parks and Recreation staff prior to payment and purchase.
Download our full refund policy for more details: http://www.seattle.gov/documents/departments/parksandrecreation/policiesplanning/refundpolicy.pdf
- Q: Can I change my password?
- A: Yes. Click on the “Password and Security Info” link.
- Q: How do I create my Customer Account?
- A: This is how you create an online registration account:
*Please Note: If you are registering a child for an activity, please use your own information when filling out the online registration account form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.
1) Click the “Create an Account” link in the upper right corner.
2) Fill out all required fields, (birth date, gender, email address, demographics, etc.) and click "Submit”. Please submit your request only once.
3) You will automatically receive an email with a temporary password after submitting your request for an account. Locate this email and follow steps to validate and activate your account.
- Q: How do I add family members to my account?
- A: You may add family members in the three following locations:
1) You may add a family member while submitting your head of household account information, by clicking on the “Submit and Add Family Member” link.
2) You may add a family member under My Account. This is done by clicking the link “Manage Family Member” and clicking on the link “Add New Family Member”.
3) You may also add family member during the enrollment process. This is done by clicking on the link “Add Family Member” which is located beside the Participant box.
- Q: What should I do if I forget my password?
- A: From the Sign In page, click the “Forgot your Password?” link. You will be requested to provide the email address you used to create your account. After entering your email address, click “Submit” to continue. An email will be sent to you containing a temporary password. Upon signing in with the temporary password, you will be prompted to change this password.
If after completing this procedure you are still experiencing difficulties, please contact our office during regular business hours and a member of our staff will assist you.
*Please DO NOT create another Customer Account.
- Q: Can I use the same email for more than one person? (Ex. For myself and my child or partner)
- A: No, doing so will create issues logging into the system. Please provide a unique email for each individual; in the case of a child or someone without an email address, leave this field blank.
- Q: How do I register for an Activity?
- A: Once your account has been established, registration for Activities is easy:
1) Click the “Activities” button on the registration home page.
2) Select the activity that you would like to enroll into. Clicking the underlined name will show you a detailed activity description.
3) Click the “Enroll Now” button if you wish to register for the activity.
4) Next, sign into your online registration account by entering your email and password.
5) Select the family member you are enrolling by clicking on “Select Participant”.
6) Click the “Add to Cart” link.
*Please Note: If more than one family member will be attending the Activity, click on the name of the activity. The activity description will reopen, click on the Enroll Now link and select the next participant.
7) Confirm your activity name, date, time, enrollee, and price.
8) Click “Check Out” to proceed with payment. Enter your credit card information on the Payment Information Page, agree to any required waiver(s), and confirm the payer meets the age requirement of 13 years or older. Click “Continue”.
*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the “My Account” button and change your residential address to match your credit card billing address.
9) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
- Q: How do I withdraw from an activity or program?
- A: Please reach out to your local pool or community center and we would be glad to assist you.
- Q: How do I make a payment on my account?
- A: Follow the steps below:
1) Click the “Sign In” link in the upper right-hand corner.
2) Sign into your online registration account.
3) In the “Balance” box, click “Pay On Account”.
4) Enter the payment amount and click “Continue” through the process.
5) Click “Check Out” to proceed with payment. Enter your credit card information on the Payment Information Page. Click “Continue”.
*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the “My Account” button and change your residential address to match your credit card billing address.
6) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
- Q: What will happen if I try to register for an Activity that is full?
- A: Your name will be placed on a waiting list. You will be contacted if a space opens for that Activity or additional Activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.
If you do not want to be placed on the waiting list, click the Trash Can icon that appears on the Shopping Cart screen.
*Please Note: Placement on a waiting list does not guarantee a spot in the Activity.
- Q: How can I view a schedule of my family's upcoming scheduled Activities?
- A: The My Account feature allows you to view a weekly schedule of your family's upcoming Activities.
Sign into your account and click on the “View Family Members Schedule” link. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the “Selected Family Members” column. Highlight the schedule type you would like to view and click on the top arrow button and move each type over to the “Selected Schedule Details” column. A weekly schedule will display the activities your family members have been enrolled in and allow you to click on the activity for more information.
- Q: Can I view my transaction history and print out my past receipts?
- A: You can view your transaction history and print your receipts once your Customer Account with login credentials has been established.
To view prior transactions, you may click on the “Transaction and Payment History” link.
To view past receipts, you may click on the “Account Payment Details” link. Click on the receipt number to view and print each individual receipt.
- Q: Is my credit card number and personal information safe?
- A: Yes. Your information is encrypted using a Secure Socket Layer (SSL) encryption technology, the highest form of encryption generally available to the public. If the website is secure, the web address will begin with https://. It is the same type of security that all the major online e-commerce websites use. All credit card transactions are encrypted and secure.
- Q: How do I print or view a Tax Receipts Report from the previous year?
- A: Follow the steps below:
1) Click the “Sign In” link in the upper right-hand corner.
2) Sign into your online registration account.
3) Under “Payment and Order Management”, click on “Tax Receipt”.
4) Select the tax tear and move child(ren) AND parents/payers using the right arrow.
5) Click “Run Report”.
Please ensure your claims include eligible and/or unclaimed amount only. This material has been prepared for informational purposes only, and is not intended to provide, and should not be relied on for tax, legal or accounting advice. You should consult your own tax, legal, and accounting advisors before making any decision or taking any action.
- Q: What is the Employer Identification Number (EIN or FEIN) for Childcare Programs provided by ARC (Associated Recreation Council) on behalf of Seattle Parks and Recreation?
- A: ARC’s EIN is 51-0170717. This number will also print on your tax receipt report.
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