|
Answers to FAQs For Online Registration Customers
- Q: How do I establish an online account?
- A: Before registering for any sessions online, you must establish an online account.
To create an online account:
1) Click on the "Create or View Your Account" button.
2) Fill out the form for New Account completely, including all required fields,(Birth date, Gender, Email Address, etc.) and click submit.
*Please Note: If you are registering a child for a session, please use your own information when filling out the online account request form, NOT the information of the child you wish to register for a session. Once you have an online account, you will have the opportunity to add family members.
- Q: How do I add family members to my account?
- A: You may add family members in the three following locations:
1) You may add a family member while submitting your account information, by clicking on the Submit and Add Family Member link.
2) You may add a family member under My Account, this is done by clicking the link Change Information About Family Members.
3) You may also add family member during the enrollment process. This is done by clicking on the link Add Family Member which is located beside the Participant box.
- Q: What should I do if I forget my password?
- A: When you are prompted to sign in, check the Forgot your Password box and click Continue. You will advance to the custom security question you created when initially establishing your account. If, the security question is answered correctly, a new Password will be emailed to the email address listed on the account. Once receiving your new Password and you sign in, you will be prompted to change your password. Please update your Security Question and Answer.
If after reviewing your custom security question and you do not recall your Password, or if your answer is invalid, please contact our office during normal business hours and a member of our staff will assist you.
*Please DO NOT create another Customer Account.
- Q: Can I view sessions without registering?
- A: You can always browse through the sessions without registering. Click the "Register Here" button to view the sessions offered.
- Q: How do I register online for a session?
- A: Once your account has been established, registration for sessions is easy:
1) Click the "Register Here" button on the registration home page.
2) Select the session that you would like to enroll into. Clicking the underlined name will show you a detailed session description.
3) Click the Add to My Cart button if you wish to register for the session.
4) Next, sign in to your online account by entering your Login Name information and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove sessions from your cart or view more sessions and add them to your cart.
*Please Note: If more than one family member will be attending the activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).
5) Confirm your activity name, date and time, enrollee and price.
6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.
*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.
7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
- Q: What will happen if I try to register for a session that is full?
- A: Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that session. If we are unable to contact you, your space will be given to the next customer on the waiting list.
If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.
*Please Note: Placement on a waiting list does not guarantee a spot in the session. It is recommended for guaranteed participation, please choose another session with registration space.
- Q: What is an ActiveNet transaction fee?
- A: An ActiveNet transaction fee is a small charge associated with online transactions. This fee typical of any internet sales and is charged by our software provider. The charge is based on the transaction amount.
- Q: Can I view my transaction history and print out my past receipts online?
- A: You can view your transaction history and print your receipts online, once your online account has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).
To view prior transactions, you may click on the Get a List of Prior Transactions link.
To view past receipts, you may click on the Get a List of Prior Payments link, (click on the receipt number to view and print each individual receipt).
|
