• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: How do I contact the Rialto Community Center?
A: Visit us at the Community Center at 214 N. Palm Ave. #204, Rialto, CA 92376, email us at recreation@rialtoca.gov or call us at 909-421-4949 during regular business hours, Monday-Friday 7am-6pm.
Q: How many accounts should each family have?
A: Each family should establish one account in the name of the head of household (any adult in the household/family that is primarily responsible for payment). Family members may then be added to that account. Click "My Account" and click on "Change Information about Family/Friends." You may add as many members to your account as necessary.
Q: What do I do when I try to create an account, but I receive a message that an account already exists?
A: Please DO NOT create another account. If you cannot login to your existing account, contact Customer Service for assistance at 909-421-4949, Monday-Friday 7am-6pm.
Q: How do I add family members to my account?
A: There are two options for adding a family member to your account.
1) You may add a family member while submitting your head of household account information by clcking on "Create Account & Add Family Member."
2) You may add a family member after having created your head of household account. Log-in to your account, click on "My Account," then click on "Change Information about Family/Friends." Click on "Add New Family Member/Friend," enter information and click "Submit."
Q: How do I change my password?
A: Login to your account using your current login and password. Click "My Account," then click the "Change Your Password" link.
Q: What should I do if I forget my password?
A: On the ActiveNet Login screen, click the "Forgot Your Password" link, enter your email address, and click "Submit." A temporary password will be emailed to you. If you do not receive the email, please call Customer Service at 909-421-4949 during business hours, Monday-Friday, 7am-6pm.
Q: How do I change my login name?
A: This cannot be done online. Please call Customer Service for assistance at 909-421-4949 during business hours, Monday-Friday, 8am-7pm.
Q: Can I register for an activity that has already started?
A: Late registration is accepeted for most activities if space permits, but registrations will NOT be accepted after the second activity session has taken place. Any sign-ups during late registration will NOT be pro-rated.
Q: Will I be charged a convinience fee for online registration?
A: Yes, there will be a minimal convenience fee for online registrations based on your subtotal.
Q: What will happen if I try to register for an activity that is full?
A: You will have the option of being placed on the Waiting List. Placement on the Waiting List is free. If a space becomes open for that activity, you will be contacted by Recreation Staff. If we are unable to contact you, your space will be given to the next customer on the waiting list. If you do not want to be placed on the waiting list, click the "Remove" button that appears on the Shopping Cart screen.
*Please Note: Placement on a waiting list does not guarantee a spot in the activity. It is recommended that for guaranteed participation you choose another activity with registration space.
Q: Can I view activities without registering?
A: Yes, you may browse activities without registering by clicking on "Activities" at the top of the screen. To view activity details, click on an activity name. You may also narrow down your search results by selecting location, activity category, and other search options along the left side of the screen.
Q: How can I view my transaction history and print my past receipts?
A: Transaction history is available from the date your online account was created. Login to "My Account" and click on "List of Prior Transactions" under "Account Activity."
Q: What is your refund policy?
A: Participants may request a refund, credit, or transfer to another program if unable to participate. Requests must be made within 48 hours after the first class meeting (72 hours prior to workshops), unless class time has changed or the class is cancelled by the Department. Please allow 4 to 6 weeks for refund to be processed. If you would like more information or to request a refund, please call Customer Service, 909-421-4949 or visit us at the Community Center, Monday-Friday from 7am-6pm.
Q: What is the difference between the Resident and Non-Resident Fee?
A: Resident Fee applies only to Rialto Residents. Non-Resident Fee applies to those residing outside of Rialto.
Q: Can I register in person or online?
A: If you don't wish to register online, there are two additional options for registration:
1) You may register in person at the Rialto Community Center. Accepted methods of payment are Visa, MasterCard, Check, and Cash.
2) You may also register online with payment made by Visa or MasterCard at https://anc.apm.activecommunities.com/rialtorec

Please call Customer Service at 909-421-4949 for more information.
Q: How can I make a facility or field reservation?
A: On the "Home" page, click on "Request for Site Reservation" and download the appropriate reservation application. You may also email us or call Customer Service to request an application. Once you have completed your form, please submit it via email, recreation@rialtoca.gov, or in-person at the Community Center during regular business hours.
Q: When are sports (basketball or volleyball) practices?
A: Practices vary on coach availability. Please visit http://www.teamsideline.com/RIALTO for sports-related information.
Q: General Activity Information:
A: - All registrations for participants under 18 years of age require signature of parent or guardian.
- All registrations are handled on a first come, first serve basis.
- Pre-registration is required for all classes.
- Registration will NOT be accepted by the instructor.
- Classes that fail to meet the required minimum number of students will be cancelled.
- The City reserves the right to postpone, cancel, or combine classes for any reason found necessary.