• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: How do I create my Customer Account?
A: Before registering for any activities on our website, you must establish a Customer Account with a Login Name and Password.

This is how you create an online registration account:
Click on the Request Account button.

Fill out the form for New Account Request completely, including all required fields,(Birth date, Gender, Email Address, etc.) and click submit. Please submit your request only once.

*Please Note: Once you have an online registration account, you will have the opportunity to add family members.</li>

You will automatically receive an email after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
Q: What are the accpetable forms of proof of residency?
A: For adults (18 and older) you will need 2 of the following:
Paycheck stub
Major credit card billing statement
College transcript
Car insurance billing statement
DMV automobile registration
Cellular phone billing statement
Billing statement from a local major Utility
Government issued photo ID
Current Driver's License
Notorized Power Of Attorney
** All documentation must reflect your Rancho Sahuarita address **

For minors (17 and under)one of the following will be needed:
School transcript with Rancho Sahuarita address
Court Document/Custody Papers/Legal Guardian
Adoption papers
Birth Certificate
Q: How many accounts should each family have?
A: Each household must establish one account with login credentials. Create the account in the name of the head of household and then add all occupant's names underneath.
Q: How do I add new household members to my existing account?
A: You may add new members by:

Addition of household members can only be done in person at the Rancho Sahuarita Clubhouse. Appointments are recommended. The following documention is required in order to process your request.

1. All Lessee's must provide an addendum, fully executed and signed by the Owner. The addendum must include the names of those being added.

2. Household members 17 and under need 2 forms of documentation. Children not yet school age only need 1 form of documentation.

3. Additional household members 18 and older that are not a primary Owner/Lessee need 3 forms of documentation and 2 of these forms of documentation must include a Rancho Sahuarita address.
Q: What should I do if I forget my password?
A: When you are prompted to sign in, check the Forgotten link. You will need to provide the email address you used to create your account. Upon submission, an email will be sent to you containing a temporary password. Sign in using the temporary password. Please note you will need to change your password.

*Please DO NOT create another Customer Account.
Q: Can I view Activities without registering?
A: You can always browse through the activities without registering. Click the Activities button to view the offered activities.
Q: How do I register for an activity?
A: Once your account has been established and you have logged in, registration for activities is easy:

1) Click the Activities button on the registration home page.

2) Select the activity that you would like to enroll into. Clicking the underlined name will show you a detailed activity description.

3) Click the Add to My Cart button if you wish to register for the activity.

4) Proceed to checkout by clicking the Continue button. From this screen you may remove activities from your cart or view more activities and add them to your cart.

*Please Note: If more than one family member will be attending the activity, click on the button labeled, add another (located under the Shopping Cart screen).

5) Confirm your activity name, date and time, enrollee and price.

6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: What will happen if I try to register for an Activity that is full?
A: Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that activity. If we are unable to contact you, your space will be given to the next customer on the waiting list.

If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the activity. It is recommended for guaranteed participation, please choose another activity with registration space.
Q: How can I view a schedule of my family's upcoming scheduled Activities?
A: The My Account feature allows you to view a weekly schedule of your family's upcoming Activities.

Sign into your account and click on the My Account link. Then click on the Show Your Daily Schedule link. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Click on Search to proceed. A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
Q: Can I view my transaction history and print out my past receipts?
A: You can view your transaction history and print your receipts once your Customer Account with login credentials has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).

To view prior transactions, you may click on the Get a List of Prior Transactions link.

To view past receipts, you may click on the Get a List of Prior Payments link (click on the receipt number to view and print each individual receipt).