• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: What is the Parsippany Recreation's Phone Number?
A: 973-263-7257
Q: What is Parsippany Recreation's web address?
A: www.partroyrec.com
Q: Bad weather? Need the status of a Parsippany Township field?
A: Visit www.partroyfields.com for the latest status!
Q: Where is the Recreation Dept's office?
A: Our actual office location is:
1 Knoll Drive
Lake Hiawatha, NJ 07034
Q: Need to know our Fees and Rates?
A: Go to the web address below for the most current version of our Fees and Rates.

http://www.parsippany.net/web_content/acrobat/forms/2012-Fees-and-Rates.pdf
Q: Need to know the time slots that are preset for our baseball and softball field?
A: Go to this link to see what the valid time slots are for our baseball and softball fields.

http://www.parsippany.net/web_content/acrobat/forms/Parsippany-Recreation-Baseball-and-Softball-Timeslots.pdf
Q: Our office hours?
A: Office hours are weekdays, 9 am to 4:30 pm
Q: How do I create my Customer Account?
A: Before registering for any activities on our website, you must establish a Customer Account with a Login Name and Password.

This is how you create an online registration account:

1) Click on the Request Account button.

2) Fill out the form for New Account Request completely, including all required fields,(Birth date, Gender, Email Address, etc.) and click submit. Please submit your request only once.

*Please Note: If you are registering a child for an activity, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.

3) You will automatically receive an email after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
Q: How many accounts should each family have?
A: We recommend that each family establish a primary account with login credentials. Create the account in the name of a head of household and then add all family member names underneath the head of household after it has been established (see next question).
Q: How do I add family members to my account?
A: You may add family members in the three following locations:

1) You may add a family member while submitting your head of household account information, by clicking on the Submit and Add Family Member link.

2) You may add a family member under My Account, this is done by clicking the link Change Information About Family Members.

3) You may also add family member during the enrollment process. This is done by clicking on the link Add Family Member which is located beside the Participant box.
Q: What should I do if I forget my password?
A: When you are prompted to sign in, check the Forgot your Password box and click Continue. You will be requested to provide the email address you used to create your account. After providing your email address, you will be requested to verify your identity by providing your first and last name as well as your date of birth. Upon submission, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.

If after completing this procedure you are still experiencing difficulties, please contact our office during regular business hours and a member of our staff will assist you.

*Please DO NOT create another Customer Account.
Q: Can I view Activities without registering?
A: You can always browse through the Activities without registering. Click View Activities button and look at all the Activities that are offered.
Q: How do I register for an Activity?
A: Once your account has been established, registration for Activities is easy:

1) Click the View Activities button on the registration home page.

2) Select the Activity that you would like to enroll into. Clicking the underlined name will show you a detailed Activity description.

3) Click the Add to My Cart button if you wish to register for the Activity.
Q: What will happen if I try to register for an Activity that is full?
A: Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that Activity or additional Activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.
Q: What is a Processing Fee?
A: A Processing Fee is is a small charge associated with online transactions. This fee typical for sales processed via the Internet and is charged by our software provider. The charge is based on the transaction subtotal amount.
Q: How can I view a schedule of my family's upcoming scheduled Activities?
A: The My Account feature allows you to view a weekly schedule of your family's upcoming Activities.
Q: Can I view my transaction history and print out my past receipts?
A: You can view your transaction history and print your receipts once your Customer Account with login credentials has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).

To view prior transactions, you may click on the Get a List of Prior Transactions link.

To view past receipts, you may click on the Get a List of Prior Payments link (click on the receipt number to view and print each individual receipt).