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Answers to FAQs For Online Registration Customers
- Q: What if a medical condition prevents participation in an activity?
- A: If the customer has medical restrictions preventing participation, the customer may receive a refund if a doctor's note is presented and the request is made before two or more activity sessions have taken place. A prorated refund will be issued if the activity has already started.
Please note, trips, Kids Crew and Outdoor Summer Camps may have different cancellation policies. Please refer to the youth day camps page for details on withdrawal and refund policies.
- Q: What is the transfer policy for activity registrations?
- A: In order to transfer an activity registration, customers must notify Olathe Parks & Recreation a minimum of 10 business days before the activity begins. Additional charges may apply.
Please note, trips, Outdoor Aquatic daily admission pre-registrations, Kids Crew and Outdoor Summer Camps may have different cancellation policies.
Please refer to the youth day camps page for details on withdrawal and refund policies.
- Q: What is the activity waitlist policy?
- A: In the event of an opening, an Olathe Parks & Recreation staff member will contact individuals on the waitlist. Customers can make waitlist entries for up to three classes per program session.
If a customer accepts enrollment from the waitlist, his or her name will be removed from all other waitlists associated with that program.
Patrons cannot be enrolled in a program and be on a wait list for another session of the same program.
- Q: After registering for an activity, will I be contacted prior to the start of the activity?
- A: Olathe Parks & Recreation does not guarantee correspondence or reminders of registration prior to the first date of the activity.
- Q: What is the cancellation and refund policy for activity registrations?
- A: In order to cancel an activity registration, customers must notify Olathe Parks & Recreation a minimum of 10 business days before the activity begins. A $5 minimum service charge will incur.
If the Parks & Recreation department must cancel a program or registration, the customer may receive a full refund to the credit card used for registration. If a registration is paid for by cash or check, a check will be mailed to the original payer and may take up to 20 days to process.
Please note, trips, Outdoor Aquatics daily pre-registrations, Kids Crew and Outdoor Summer Camps may have different cancellation policies. Please refer to the youth day camps page for details on withdrawal and refund policies.
- Q: What is the cancellation and refund policy for shelter rentals?
- A: Shelter rentals are non-transferrable and non-refundable, even in the event of inclement weather.
Shelter rentals cannot be transferred to a different date, time or location.
- Q: I am getting an error that my participant does not meet the age specifications for an activity, but my participant DOES meet the age qualifications. How do I fix this?
- A: Under "My Account," click on "Change Information about Family/ Friends" and select the participant you are enrolling. Near the bottom of the page, please ensure that the participant's Date Of Birth is input correctly, and that the Age Category is left blank.
- Q: Can I view Activities without registering?
- A: You can always browse through the Activities without registering. Click View Activities button and look at all the Activities that are offered.
- Q: How do I register for an Activity?
- A: Once your account has been established, registration for Activities is easy:
1) Click the View Activities button on the registration home page.
2) Select the Activity that you would like to enroll into. Clicking the underlined name will show you a detailed Activity description.
3) Click the Add to My Cart button if you wish to register for the Activity.
4) Next, sign in to your online registration account by entering your Login Name information and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove Activities from your cart or view more Activities and add them to your cart.
*Please Note: If more than one family member will be attending the Activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).
5) Confirm your Activity name, date and time, enrollee and price.
6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.
*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.
7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
- Q: How can I view a schedule of my family's upcoming scheduled Activities?
- A: The My Account feature allows you to view a weekly schedule of your family's upcoming Activities.
Sign into your account and click on the My Account link. Then click on the Show Your Daily Schedule link. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Click on Search to proceed. A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
- Q: Can I view my transaction history and print out my past receipts?
- A: You can view your transaction history and print your receipts once your Customer Account with login credentials has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).
To view prior transactions, you may click on the Get a List of Prior Transactions link.
To view past receipts, you may click on the Get a List of Prior Payments link (click on the receipt number to view and print each individual receipt).
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