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Answers to FAQs For Online Registration Customers
- Q: How do I create my account?
- A: To register for any activities, you must have a Customer Account with a Login Name and Password.
If you visited us in the past and provided us with your e-mail address, your account can be found under that e-mail address. In the upper right corner, Click "Sign In", then click "Forgot your password?" and follow prompts to receive your new password.
To create an account:
1) Click on Create an Account.
2) Fill out the form completely, including all required fields and click submit. Please submit your request only once.
3) You will automatically receive an email after submitting your account request. Your account will be activated only after you have responded by clicking on the link provided in the email.
- Q: What should I do if I do not have or forget my password?
- A: When you are prompted to sign in, click "Forgot my password" and follow prompts. Use the email address you used to create your account. You will receive an email with a temporary password. Sign in with your temporary password. You will be prompted to change your password.
If you still have difficulties, call 740-363-6677 for assistance.
Please DO NOT create another Customer Account.
- Q: Can I view activities without registering?
- A: You can always browse through the Activities without registering. Click the Activities button to see all the activities that are offered at SourcePoint's enrichment center.
- Q: How do I register for an Activity?
- A: Once you have an account, registration for activities is easy:
1) To search activities, click the Activities button.
2)To see more information about any activity, click Quick View.
3) To register, click Add to Cart and follow prompts.
- Q: What will happen if I try to register for an Activity that is full?
- A: Your name will be placed on a waiting list. You will be contacted if space becomes available. If we are unable to contact you, the space will be offered to the next customer on the waiting list.
If you do not want to be placed on the waiting list, click the Remove button.
- Q: How can I view a schedule of my upcoming activities?
- A: The My Account feature allows you to view a weekly schedule of your upcoming activities.
Sign into your account and click on the My Account link. Then click on the Show Your Daily Schedule link. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Click on Search to proceed. A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
- Q: Can I view my transaction history and print out my past receipts?
- A: To access this information, sign in and click on "My Account" (located in the upper right corner).
To view prior transactions, click "Get a List of Prior Transactions".
To view past receipts, click "Get a List of Prior Payments". Click on the receipt number to view and print a receipt.
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