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Answers to FAQs For Online Registration Customers
- Q: Can I view activities without registering?
- A: You can always browse through the activities without registering. Click "View Activities" button and look at all the activities that are offered.
- Q: How do I establish an online account?
- A: Before registering for any programs or activities online, you must establish an online registration account and receive a Customer ID and Password.
This is how you create an online registration account:
1) Click on the "Create Account" button.
2) Fill out the form for New Account Request completely, including all required information and click submit. Please submit your request only once.
*Please Note: If you are registering a child for a program, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.
3) You will automatically receive an email after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
- Q: How many accounts should each family have?
- A: We recommend that each family establish one account. Create the account in the name of a head of household and then add all family member names to the account after it is established (see next question).
- Q: How do I add family members to My Account?
- A: You may add family members in the three following locations:
1) You may add a family members under "My Account", this is done by clicking the link "Change information about family members".
2) You may also add family members during the enrollment process. This is done by clicking on the link "Add family members" which is located beside the participant box.
3) When you create an Account,you may add a family member at the bottom of the screen. This is done by clicking on the "Submit and Add Family Member" button at the bottom of the page.
- Q: Do you offer a Senior Discount?
- A: Yes, We offer a ten (10) percent senior discount for classes. Tours do not receive discounts.
- Q: How do I register online for an activity?
- A: Once your account has been established, registration for programs and activities is easy:
1) Click the "View Activities" button on the registration home page.
2) Select the activity that you would like to enroll in. Clicking the underlined activity name will show you a detailed activity description.
3) Click the "Add to My Cart" button if you wish to register for the activity.
4) Next, login to your online registration account by entering your login information and password. Proceed to checkout by clicking the "Continue" button. From this screen you may remove activities from your cart or view more activities and add them to your cart.
5) Confirm your activity name, date and time, enrollee and price.
6) Click "Continue" to proceed with payment. You will be prompted that you are entering a secure site. Click "Yes". Enter your credit card information on the Payment Information Page. Click "Continue". This system accepts Visa, Mastercard and American Express.
*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.
7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
- Q: What do I do if I forgot my password?
- A: From the My Account program, enter your Login name. Then check the "Forgot your Password" box and click "Continue". You will advance to the custom security question you created when establishing your account. If, after reviewing your custom security question you do not recall your password, or if your password is not valid, please contact our office at 703-790-0123 during normal business hours and a member of our staff will assist you.
*Please DO NOT create another customer account.
- Q: What will happen if I try to register for an activity that is fully enrolled?
- A: Your name will be placed on a waiting list to be contacted in the event that a space in that class/activity opens up or additional classes are added. If a space opens for the class, you will be contacted immediately. If we are unable to contact you, your space will be given to the next customer on the waiting list.
If you do not want to be placed on the waiting list, click the "Remove" button that appears on the screen.
- Q: Can I view my transaction history and print out my past receipts online?
- A: Yes, from the date on which your online account is established. The "My Account" feature allows you to view a detailed list of your past transactions. Just login, click the "My Account" button, and select the program(s) providing transaction history.
- Q: How can I view a schedule of my family's upcoming scheduled activities?
- A: The "My Account" feature allows you to view a weekly schedule of your family's upcoming scheduled activities. Just login, click on the "My Account" button, and then click on "Show Your Daily Schedule". Select the family members whose schedules you would like to view and click "Search". A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
- Q: How do I get a refund?
- A: Class Refund Policy?Effective Monday, February 4, 2013, for Summer 2013 Session Classes, Activities, Trips, Tours, & Summer Camp Programs
The Center issues refunds when the Center cancels a class or activity. The Center also issues refunds when the Center changes a class or an activity and the change makes it impossible for the patron to continue with the class. Please note, the Center cancels a class one week prior to the start date if the class does not meet minimum enrollment.
All refund requests must be submitted in writing to registrar@mcleancenter.org
Refunds will be made according to the type of payment received; if the fee is paid by check, a refund check will be issued by Fairfax County within four (4) to six (6) weeks of the date on which the request is received.
Once a class, camp or activity is in session, refunds may be granted only for medical reasons or for extenuating circumstances as determined by the General Programs Director and the Registrar. Medical requests must be accompanied by a doctor?s note (verification).
Class/Activity Refunds
Patrons who submit refund requests 14 days or more before the start date of a class or activity, will be granted a refund, minus a $25 processing fee. Refunds requested less than 14 days before the start date of the class or activity will not be granted.
Summer Camp Programs
A full refund will be issued for cancellations received before the close of business on the first Friday in April. For cancellations received after the first Friday in April, and 14 or more days before the camps start date, a $100 processing fee will be deducted from the amount paid and the remaining amount will be refunded to the patron. If a cancellation is received less than 14 days prior to the camp?s start date, a $100 processing fee will be deducted from the amount paid. If a replacement can be found to fill the space vacated, the remaining amount will be refunded to the patron. However, if a replacement cannot be found, a refund will not be granted.
Trip and Tour Refunds
Patrons who submit refund requests 14 days or more before the date of the trip or tour will receive a full refund. Refunds will not be granted to patrons who submit requests less than 14 days before trip or tour date due to the costs associated with meal reservations, tickets and chartered transportation.
Tour Payment
Checks must be made out to the company listed within the tour description. No credit cards or cash accepted. Please note: due to the escalating cost of fuel, some tour fees may result in an additional charge.
- Q: How do I transfer from one activity into another?
- A: Please come to the Registrar's Desk at the MCC Desk to request a transfer between activities.
- Q: What is the Inclement Weather Policy?
- A: When Fairfax County Public Schools:
Close - All Center classes will be cancelled.
Delay Opening - All Center classes will be on a regular schedule.
Closed Afternoon Activities - All Center classes held after 2 p.m. will be cancelled.
When Fairfax County Public Schools have not closed:
All classes will be held unless Fairfax County Government or the McLean Community Center Governing Board Close the Center.
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