• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: What is Activenet?
A: Activenet is our new registration software. It will make activity and event registration easier and will make tracking activity attendance more accurate. It will allow us to accept credit cards for payment, allow residents to register for classes, activities and athletic programs from home.
Q: Is this a secure site? The URL reads HTTP:// rather than HTTPS://...
A: Yes the site is secure. If you view the security certificate for this page, it should still show the page as being secure and encrypted. If you right click on the page and show the page properties, it will show you the encryption as well as the SSL address that is being accessed. However, there is a bug that the HTTP:// address shows up rather than the HTTPS:// address. This has been entered in to the activenet development team to get this corrected.
Q: What browser should I use for Activenet?
A: Activenet was designed to be used with Internet Explorer. However, you should be able to use almost any common internet browser when using Activenet (Chrome, Safari, Firefox, etc.)
Q: How do I create my Customer Account?
A: Before registering for any activities on our website, you must establish a Customer Account with a Login Name and Password.

This is how you create an online registration account:

1) Click on the Request Account button.

2) Fill out the form for New Account Request completely, including all required fields,(Birth date, Gender, Email Address, etc.) and click submit. Please submit your request only once.

*Please Note: If you are registering a child for an activity, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.

3) You will automatically receive an email after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
Q: What are the setup requirements for my Activenet password?
A: Passwords should be at least 8 characters long. It must include at least 1 letter and 1 number.
Q: What are the requirements for registering online?
A: There are 4 requirements for registering online:
1. You have to create an account
2. You must have a valid email address
3. You must pay with a MasterCard or Visa credit card.
Q: Why do I have to create an account?
A: ActiveNet requires that you create an account before you can register over the internet. Creating an account has several benefits. Creating an account prevents you from having to re-enter your information each time you register yourself or a member of your family for an activity. When you register online, you will get immediate confirmation of registration and payment. And, your online account will let you view your current registrations, your past history, and view your current class schedules. You may also add family members to your account and manage your entire family's schedule - all from the comfort of home. In order to register online, a valid email address is required
Q: How do I register for an Activity?
A: Once your account has been established, registration for Activities is easy:

1) Click the View Activities button on the registration home page.

2) Select the Activity that you would like to enroll into. Clicking the underlined name will show you a detailed Activity description.

3) Click the Add to My Cart button if you wish to register for the Activity.

4) Next, sign in to your online registration account by entering your Login Name information and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove Activities from your cart or view more Activities and add them to your cart.

*Please Note: If more than one family member will be attending the Activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).

5) Confirm your Activity name, date and time, enrollee and price.

6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: How many accounts should each family have?
A: We recommend that each family establish a primary account with login credentials. Create the account in the name of a head of household and then add all family member names underneath the head of household after it has been established (see next question).
Q: How do I add family members to my account?
A: You may add family members in the three following locations:

1) You may add a family member while submitting your head of household account information, by clicking on the Submit and Add Family Member link.

2) You may add a family member under My Account, this is done by clicking the link Change Information About Family Members.

3) You may also add family member during the enrollment process. This is done by clicking on the link Add Family Member which is located beside the Participant box.
Q: What will happen if I try to register for an Activity that is full?
A: Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that Activity or additional Activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.

If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the Activity. It is recommended for guaranteed participation, please choose another Activity with registration space.
Q: Can I do anything with my account?
A: Yes! By logging into your account you can view your registration history, view and print class schedules, and keep track of where you need to go and when you need to be there.
Q: What should I do if I forget my password?
A: When you are prompted to sign in, check the Forgot your Password box and click Continue. You will be requested to provide the email address you used to create your account. After providing your email address, you will be requested to verify your identity by providing your first and last name as well as your date of birth. Upon submission, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.

If after completing this procedure you are still experiencing difficulties, please contact our office during regular business hours and a member of our staff will assist you.

*Please DO NOT create another Customer Account.
Q: Can I view Activities without registering?
A: You can always browse through the Activities without registering. Click View Activities button and look at all the Activities that are offered.
Q: How can I view a schedule of my family's upcoming scheduled Activities?
A: The My Account feature allows you to view a weekly schedule of your family's upcoming Activities.

Sign into your account and click on the My Account link. Then click on the Show Your Daily Schedule link. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Click on Search to proceed. A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
Q: Can I view my transaction history and print out my past receipts?
A: You can view your transaction history and print your receipts once your Customer Account with login credentials has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).

To view prior transactions, you may click on the Get a List of Prior Transactions link.

To view past receipts, you may click on the Get a List of Prior Payments link (click on the receipt number to view and print each individual receipt).
Q: What if I don't want to use Activenet to register?
A: You can still register for activities or classes in person at the Parks and Recreation Centers and Main Office.
Q: What if I don't have an email address?
A: Parks and Recreation front desk staff can register an account for you in person. Stop by during building hours at any of our building locations and recreation centers for assistance.
Q: Why should I register online?
A: When you register online, you register when it is convenient for you. No standing in line, no taking time out of your busy day to travel to a facility, no hassles. Once a program opens for online registration, you can register online 24hrs a day. Plus, you get immediate feedback of whether there is space available in the program, and confirmation of your registration and payments.