• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: How do I enroll in a class or lesson?
A: For comprehensive answers to enrollment questions please go to http://www.levineschool.org/instruction/enroll/enrollment-faq
Q: What do I do if I forgot my password?
A: From the My Account program, click the Forgotten? link. A new temporary password will be sent to you. We recommend that you change this password when you have logged in. You can do this in the Personal Information section of your Account screen
Q: How do I tell if I have an account?
A: If you can't log in with your email and password (or don't know if you have a password), go to the My Account page and click the Forgotten? link in the Already have an Account box. If you have an account, an email will be sent to you with a new temporary password. Log in, go to the Personal Information section in your Account page and change the password.
Q: I need a tax receipt.
A: Log in to your Account.

1) Go to Account Activity > Print Tax Receipts
2) Select tax year, yourself as Payer and all family members to be included on the tax receipt.
Q: I need a receipt.
A: Login to your Account.
1) Go to Account Payments > Select / Show Payment Details
2) Check the Registration Box.
3) Click the Enroll link in the first column ?Transaction? of the relevant transaction.
4) Click the Receipt Number in Transaction Detail screen.
5) Click Printer Friendly Version in top right of Receipt screen.
Q: It says my child is not the right age for the class. I think I entered the wrong birth date.
A: 1) Click the My Account button on the Participant Information screen.
2) Go to Change Information About Family Members in the Personal Information section.
3) Click the name of the child and scroll down to Date of Birth, in Personal Information.
Q: It says my child is already enrolled in the class but I haven?t enrolled her or paid anything.
A: Login to your Account.

1) Go to My Cart (top right links bar) and empty it.
Q: I need to add my niece to our account.
A: 1) Go to Change Information about Family Members in Personal Information in your Account page.
Q: How many accounts should each family have?
A: We recommend that each family establish one account. Create the account in the name of a Head of Household and then add all family member names to the account after it is established (see next question).
Q: How do I begin the online registration process?
A: You must first establish an online account. Go to the My Account link in the top right hand corner of the screen and select the Create New Account button.
Q: How do I enroll online for a class?
A: Once your account has been created:

1) Click the Classes link in the middle of the top bar.
2) Select the class that you would like to enroll in. Clicking the underlined class name will show you a detailed description.

3) Click on the "Add to My Cart" button if you wish to register for the class.

4) Proceed to your Checkout Shopping Cart by clicking the Continue button. From this screen you can empty or remove classes from your cart, view more classes and add them to your cart, or update your cart information.

Important: If more than one family member will be attending the class, change the quantity registering for the activity and then click on the Update Cart button.

5) Confirm your class name, date and time, enrollee and price.

6) Click "Continue" to proceed with payment. You will be prompted that you are entering a secure site. Click "Yes". Enter your credit card information on the Payment Information Page. Click "Continue". This system accepts Visa, Mastercard and American Express.

Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.

7) Print your receipt for the online registration. Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: How do I add Family Members to My Account?
A: You may add as many members into your account as necessary.

1) Login to your account.
2) In the Personal Information section, click the Change Information About Family Members link and follow the instructions for Adding a Family Member
Q: Can I view classes without registering?
A: You can always browse through the classes without registering by clicking the Classes link at the top of the page.
Q: What will happen if I try to register for a Class that is fully enrolled?
A: Your name will be placed on a waiting list to be contacted in the event that a space in that class/activity opens up or additional classes are added. If you do not want to be placed on the waiting list, click the "remove" button that appears on the screen. If a space opens for the class, you will be contacted immediately. If we are unable to contact you within 24 hours, your space will be given to the next customer on the wait list.
Q: Can I view my transaction history and print out my past receipts online?
A: Yes, from the date on which your online account is established. The "My Account" feature allows you to view a detailed list of your past transactions. Just login, click the "My Account" button, and select the program(s) providing transaction history.
Q: How can I view a schedule of my family's upcoming scheduled activities?
A: The My Account feature allows you to view a weekly schedule of your family?s upcoming scheduled activities. Just login, click on the My Account button, and then click on Family Schedule. A weekly schedule will display all of the activities your family has been enrolled in and allow you to click on the activity for more information, such as the facility location where the activity is being held.