• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: Do I pay a convenience fee?
A: Yes, there is a small convenience fee typical of any internet sales. The fee is a percentage, however, our average customer pays less then $3.00.
Q: Can I view activities without registering?
A: You can always browse through the activities without registering. Click "Register Now" button and look at all the activities that are offered.
Q: What do I do if I forgot my password?
A: Please contact the Parks and Recreation Department at 207-439-3800.
Q: How do I register online for an activity?
A: Registering for an Activity is easy!
1) Click the Register Now button at the top of this page.
2) Select the activity that you would like to enroll in. Clicking on underlined activity name will show you a detailed activity description.
3) Click on the Add to My Cart button if you wish to register for the activity.
4) Next, login to your online Registration Account by entering your Customer ID and Password. Proceed to your Checkout Shopping Cart by clicking the Continue button. From this screen you can remove activities from your cart, view more activities and add them to your cart, or update your cart information.

Important: If more than one family member will be attending the activity, change the quantity registering for the activity and then click on the Update Cart button.

5) Confirm your activity name, date and time, enrollee and price, then pay with a credit card. Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Click Yes. Enter your credit card information on the Payment Information Page. Click Continue.
Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.
6) Print your receipt for the online registration. Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: How do I add Family Members to My Account?
A: You may add as many members into your account as necessary.
1) After you receive your initial Customer ID and Password, click on the My Account button.
2) Enter your Customer ID and Password to login.
3) Select Change Family Members.
4) Add the new family member information. Please include the correct date of birth for each person. This helps the online registration software to determine eligibility for age-restricted activities.
Q: How can I view a schedule of my family's upcoming scheduled activities?
A: The My Account feature allows you to view a weekly schedule of your familys upcoming scheduled activities. Just login, click on the My Account button, and then click on Family Schedule. A weekly schedule will display all of the activities your family has been enrolled in and allow you to click on the activity for more information, such as the facility location where the activity is being held.
Q: Can I view my transaction history and print out my past receipts online?
A: Yes! The My Account feature allows you to view a detailed list of your past transactions with the Kittery Recreation Department. Just login, click the My Account button, and select Account Detail to view the receipt and/or print it out for your records.