• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: What if I have questions about memberships?
A: Please contact the Norris Recreation Center for more information regarding membership types, rates, and what is included in a membership. You are also welcome to request a Guest Pass to visit the Norris Recreation Center on a one-time basis.

Norris Recreation Center
1050 Dunham Rd.
St. Charles, IL. 60174
630-377-1405
nrc@stcparks.org
Q: What is the online registration system?
A: Online registration is a REAL TIME registration system that provides users with 24-hour, 7 days per week Internet access for activity details. Search for available activities and memberships, sign up for activities, check for activity availability and confirm registration immediately.
Q: What are the system requirements to use online registration?
A: Online registration works with most popular web browsers. Online registration also uses Adobe Reader and Javascript.
Q: How do I create a NEW online customer account?
A: Complete the Household Information Form to be entered into the registration system by Norris Recreation Center associates.
Q: How do I activate an EXISTING online customer account?
A: Your Login is the email address associated with your account. The first time you Login to your account, click on Forgot Your Password? to create a new password. Norris Recreation Center associates are unable to assist in accessing your password, but this easy button is always visible should you forget your password at a future login.
Q: What should I do if I forget my password?
A: When you are prompted to Login, check the Forgot Your Password? box and click continue. Provide the email address you used to create your account. An email will be sent to you containing a temporary password. Upon logging in, you will be prompted to change your password.
Q: How can I make changes to my account?
A: In order to make changes to your account, such as adding a household member, changing your email address, etc., please call the Norris Recreation Center at 630-377-1405 during regular business hours.
Q: What happens if I have an outstanding balance or credit on my account?
A: Outstanding balances must be paid in full prior to registering for additional activities unless the balance owed is an established Payment Plan. If you have a credit on your account, you may choose to apply that credit to your current transaction. If the credit on your account is large enough to cover your current transactions, you will not be required to make a payment.
Q: What are the registration start dates?
A: Member registration and nonmember registration start dates vary by season. Specific dates can be found in the Norris Recreation Center current seasonal brochure and on the website's registration page. Online registrations will receive top priority on a first come, first serve basis. Associates will process all other registrations (walk in, mail in or fax in) in a timely manner which could take up to three working days to complete.
Q: Can I view activities without registering?
A: Absolutely! Click on the activities tab at the top of the screen to view all of the activity categories. If there is a box to the right of the activity that says Add to Cart, you are able to register for that activity. If the button says More, click the button to see all of the options for that activity.
Q: How do I register for an activity?
A: Follow these step-by-step instructions:
1. Click on the Sign In or My Account button.
2. Enter your Login email and Password.
3. Click on Enroll in Activities.
4. Select the activity you would like to register for by clicking on the activity name.
5. Click the Add to Cart button to put the activity in My Cart.
6. Select the participant for the activity. If more than one household member will be attending the activity, click on the Add Another Participant link. Click Next.
7. Review enrollment fees. Click on Proceed to Shopping Cart.
8. Review registration details. Click on Proceed to Checkout. You must agree to any required waiver(s). Click Next.
9. Complete Payment Information. This system accepts Visa, MasterCard, Discover and American Express.
10. Click Pay and Finish.
Q: Can nonresidents and/or nonmembers use online registration?
A: Yes, nonresidents and/or nonmembers can fill out a Household Information Form to receive an account. Registration for nonresidents and/or nonmembers begins approximately one week after resident/member registration begins. Specific dates can be found in the Norris Recreation Center current seasonal brochure and on the website's registration page.
Q: How can I withdraw from a program?
A: You may withdraw from a program by calling the Norris Recreation Center at 630-377-1405 or coming to the Norris Recreation Center, 1050 Dunham Rd, during regular business hours. After a program has started, a refund may be issued for a medical reason or other circumstance as approved by the Assistant Superintendent of Recreation. The refund will be prorated for services used.
Q: Why does the system say I don't meet the age requirements?
A: Your account information may not be complete or the data may be incorrect. To review your personal data, select My Account and Login. From here, you may verify your account information. If any information needs to be revised, please call the Norris Recreation Center at 630-377-1405 during regular business hours. All account information is confidential.
Q: Why is the activity age description different in the brochure vs. online?
A: There is a difference in how the minimum and maximum age required for an activity registration is noted in the Brochure as compared to Online Registration.

- Activity Guide standard minimum and maximum age reads, for example, 'Ages 3-5' indicating the minimum age required first, followed by the maximum age.
- Online Registration standard minimum and maximum age reads, for example, 'At least 3 but less than 6' indicating the minimum age required first, followed by 'but less than' the maximum age.

In the example listed above, a child five years and up to 364 days old may register for the class while a child six years old may not register, unless approved by a Recreation Supervisor.
Q: What will happen if I try to register for an activity that is full?
A: Your name will be placed on a Wait List. You will be contacted in the event that a space opens for that activity or additional activities are added. If associates are unable to contact you, your space will be given to the next customer on the Wait List. If you do not want to be placed on the Wait List, click the Remove button that appears on the Shopping Cart screen. Note: Placement on a Wait List does not guarantee a spot in the Activity.
Q: What happens if I am put on the Wait List?
A: If you are placed on the Wait List, it means the activity is full at the time of registration. Associates will make every effort to accommodate Wait List registrants. You will be contacted if accommodations are successful. No fee will be charged while you are on the Wait List.
Q: How do I register a person from another household?
A: It is not possible to register a person from another household.
Q: How do I transfer to another program?
A: You may transfer to another program by calling the Norris Recreation Center at 630-377-1405 during regular business hours.
Q: If I don't live in the School District's boundaries, may I still register?
A: Yes. You are not required to be a resident of the St. Charles School District to register for programs. Nonresident fees may apply.
Q: What is the Norris Recreation Center satisfaction guarantee policy?
A: The Norris Recreation Center is constantly striving to provide the very best recreation services for everyone. Associates will do everything they can to make sure you are satisfied! After a participant has attended at least one class and s/he is not pleased with the program, for just cause, s/ he may receive full credit that can be applied to any other program OR receive a full refund.

A Satisfaction Guarantee will not apply to daily admission fees.
Q: Can I view upcoming scheduled activities registered for on my Household Account?
A: Yes. The My Account feature allows you to view a weekly schedule of your upcoming activities.
Q: How can I view a schedule of upcoming scheduled Activities?
A: Sign into your account and click on the My Account link. Then click on the Show Your Daily Schedule link. Highlight the household members whose schedules you would like to view and click on the top arrow button and move each household member over to the Selected Household Members column. Click on Search to proceed. A weekly schedule will display all of your activities and allow you to click on the activity for more information.
Q: Will I receive a confirmation receipt?
A: Yes. If you register for a program using online registration, a confirmation email will be sent to the Main Contact after you complete the registration process. You may also check the status of your account and program registrations at any time through the My Account section.
Q: Is my credit card number and personal information safe?
A: Yes. Your information is encrypted using a Secure Socket Layer (SSL) encryption technology, the highest form of encryption generally available to the public. If the website is secure, the web address will begin with https://, and there will be a small lock icon in the lower right-hand corner of your web browser screen. It is the same type of security that all of the major online e-commerce websites use. All credit card transactions are encrypted and secure.
Q: What if I don't have or don't want to use a credit card?
A: A credit card is required to register for activities online. Payment with cash, debit or a check will need to be done when you register by mail or walk-in to:

Norris Recreation Center
1050 Dunham Rd
St. Charles, IL. 60174
Q: May I pay for part of the program now and part of the program later?
A: Payment in full is due at the time of registration.
Q: What is your privacy policy?
A: Protecting your personal information and using it in a manner consistent with your expectations is a high priority for the Norris Recreation Center. Associates are trained in the importance of maintaining your confidentiality and privacy.
Q: I decided not to register for a program. How can I be sure my account isn't charged?
A: Your registration is not complete until you click the Pay and Finish button.
Q: Can I view my transaction history and print out my past receipts?
A: Yes. To access this transaction history, click on the My Account link (located at the top right-hand corner of your screen). To view prior transactions, you may click on the Get a List of Prior Transactions link. To view past receipts, you may click on the Get a List of Prior Payments link. Click on the receipt number to view and print each individual receipt.
Q: How can I contact the Norris Recreation Center?
A: Norris Recreation Center: 1050 Dunham Rd., St. Charles, Illinois 60174
Business Hours: Monday - Thursday: 5:30am-10pm, Friday: 5:30am-9pm; Saturday: 5:30am-8pm; Sunday: 8am-8pm
Phone: 630-377-1405
Email: nrc@stcparks.org