• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: How do I establish an online account?
A: Before registering for any programs or activities online, you must establish an online registration account and receive a Login Name and Password.

This is how you create an online registration account:

1) Click on the "Create Account" button.

2) Fill out the form for New Account completely, including birth date and click submit. Please submit your request only once.

*Please Note: If you are registering a child for a program, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.
Q: How do I apply for a scholarship?
A: Island Rec offers scholarships for income eligible San Juan Island Residents for most of its programs. Applicants must come into the Island Rec Office, at 580 Guard Street, between 1-5 Monday and Friday to apply. After qualifying you will be able to sign up on-line for programs at the discounted rate.
Q: What is Island Rec's Refund Policy?
A: Refund policy: If Island Rec cancels a program you will receive a full refund.

Participant cancellations made before a program's early fee deadline date are eligible for a refund. If there is no early fee deadline, the cancellation must be made at least 5 business days before the start of the program to be eligible for a refund. Refunds are given in the form of a mailed check, or a credit to your Island Rec account: If you would like a refund check mailed to you, it will be subject to an 8% service fee, with a minimum of $12, maximum $45. Or, a full refund can be credited to your Island Rec account for future program use with no service fee. Account credits are valid for one year from the date it is added to the account. By choosing the credit option, the participant agrees that credits remaining inactive for one year will be donated to the District for program scholarships, without further contact from the District.

No refunds after the early fee deadline date. No refunds on trips or tours.

Cancellation of STAR Early Dismissal requires at least 2 business days notice in order to receive a refund. Credit will automatically be placed on your Island Rec account.

Cancellation of School's Out Camps require at least 2 business days notice in order to receive a refund. Credit will automatically be placed on your Island Rec account.

Cancellation of Camp Eagle Rock requires at least 5 business days notice to be eligible for a refund.
Q: How do I register online for an activity?
A: Once your account has been established, registration for programs is easy:

1) Click the "Register Now" button on the registration home page.

2) Select the program in which you would like to enroll. Clicking the underlined program name will show you a detailed program description.

3) Click the "Add to My Cart" button if you wish to register for the program.

4) Next, login to your online registration account by entering your login information and password. Proceed to checkout by clicking the "Continue" button. From this screen you may remove programs from your cart or view more programs and add them to your cart.

5) Confirm your program name, date and time, enrollee and price.

6) Click "Continue" to proceed with payment. You will be prompted that you are entering a secure site. Click "Yes". Enter your credit card information on the Payment Information Page. Click "Continue". This system accepts Visa, Mastercard and American Express.

*Please Note: The name and address must match those that are on file with your credit card company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: The program I want is not available for online registration. Why?
A: This program has specific requirements, please register in our office at 580 Guard Street between 1-5pm or call 378-4953 for details.
Q: How many accounts should each family have?
A: We recommend that each family establish one account. Create the account in the name of a head of household and then add all family member names to the account after it is established (see next question).
Q: How do I add family members to My Account?
A: You may add family members in the two following locations:

1) You may add family members under "My Account", this is done by clicking the link "Change information about family members/friends".

2) You may also add family members during the enrollment process. This is done by clicking on the link "Add family member/friends" which is located beside the participant box.
Q: Can I view programs without registering?
A: Absolutely! You can always browse through the programs without registering. Click "View Programs" button and look at all the programs that are offered.
Q: What do I do if I forget my password?
A: From the My Account program, enter your Login name. Then check the "Forgot your Password" box and click "Continue". You will advance to the custom security question you created when establishing your account. If, after reviewing your custom security question you do not recall your password, or if your password is not valid, please contact our office at 378-4953 between 1 and 5pm M-F.

*Please DO NOT create another customer account.
Q: What will happen if I try to register for an program that is fully enrolled?
A: Your name will be placed on a waiting list to be contacted in the event that a space in that program opens up or additional sessions are added. If you do not want to be placed on the waiting list, click the "Remove" button that appears on the screen. If a space opens for the class, you will be contacted immediately. If we are unable to contact you, your space will be given to the next customer on the wait list.
Q: Can I view my transaction history and print out my past receipts online?
A: Yes, from the date on which your online account is established. The "My Account" feature allows you to view a detailed list of your past transactions. Just login, click the "My Account" button, and select the program(s) providing transaction history.
Q: How can I view a schedule of my family's upcoming scheduled programs?
A: The "My Account" feature allows you to view a weekly schedule of your family's upcoming scheduled programs. Just login, click on the "My Account" button, and then click on "Show Your Daily Schedule". Select the family members whose schedules you would like to view and click "Search". A weekly schedule will display all of the programs your family members have been enrolled in and allow you to click on the program for more information.