• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: I am interested in becoming a member, what do I need to do?
A: If you do not have an online account, you will need to create one first. Once an account has been created you can click on memberships. You will need to choose the correct membership type based on if you live inside the City of Iowa City city limits, or outside of Iowa City and by how many people in your household want a membership. Add the correct membership type to your cart and check out with a credit card. You can now enroll in activities that require a membership, use member only spaces in the Senior Center (fitness rooms and computer lab), and are eligible for reduced rate parking.
Q: Does the Senior Center have any low-income discounts?
A: Yes. The Senior Center has reduced rate memberships, parking, and activity fees. Please call us at 319-356-5220 to sign up.
Q: I am a current member logging in for the first time, how do I log in?
A: From the homepage click the Sign In button. On the next page (ActiveNet Login page) click the Forget your Password link. Enter the email address that you provided the Senior Center when you signed up for membership and click submit. Sign into your email and retrieve the temporary password. Go back to the homepage and Sign In using your email address as the log in name and temporary password. You will be prompted to change your password to something of your choosing. You are now ready to register for classes or renew your membership! If you are unsure if you provided an email address to the Senior Center you can call us at 319-356-5220 to confirm.
Q: My household member and I only have one email address; can we both use the same email to login to our account?
A: If you only provide one email address you will only have one online account. However, the primary member will be able to register all household members for activities.
Q: What should I do if I forget my password?
A: From the homepage click the Sign In button. On the next page (ActiveNet Login page) click the Forget your Password link. Enter the email address that you provided the Senior Center when you signed up for membership and click submit. Sign into your email and retrieve the temporary password. Go back to the homepage and Sign In using your email address as the log in name and temporary password. You will be prompted to change your password to something of your choosing. You are now ready to register for classes or renew your membership!

If after completing this you are still experiencing difficulties, please contact our office 8 AM-5 PM, Monday - Friday at 319-356-5220.
Q: How do I register for an Activity?
A: First, you will need to sign into your account, or establish a new account (if needed). Then follow the directions below.

1) Click the View Activities button on the registration home page.

2) Select the Activity that you would like to enroll into. Clicking the underlined name will show you a detailed Activity description.

3) Click the Enroll Now button if you wish to register for the Activity. Not all activities require enrollment.

4) If you had not already signed into your account will need to do so now. Proceed to checkout by clicking the Continue button. From this screen you may remove Activities from your cart or view more Activities and add them to your cart.

*Please Note: If more than one family member will be attending the Activity, click "Register Another Participant for this Activity"(located under the Shopping Cart screen).

5) Confirm your Activity name, date and time, enrollee and price.

6) Click Continue to proceed with payment (if required). Enter your credit card information on the Payment Information Page. You may use Visa, MasterCard, Discover, or American Express.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: What will happen if I try to register for an Activity that is full?
A: Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that Activity or additional Activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.

If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the activity.
Q: How can I view a schedule of my upcoming scheduled Activities?
A: The My Account feature allows you to view a schedule of your activities.

Sign into your account and click on the My Account link. Then click on the View Family Members Schedule in the lower right hand corner. You are able to choose a date range, who (yourself or household member), and what type of schedule (most often you will choose Activities). This will generate a schedule for you to view or print.
Q: Can I view my transaction history and print out my past receipts?
A: Once you are logged in click on the My Account button in the upper right hand corner of your screen. Click on the Transaction and Payment History button.