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Answers to FAQs For Online Registration Customers
- Q: How do I add someone on to a waitlist for an activity?
- A: To add yourself or your child to a wait list if an activity is full. Simply click on the activity name and then "add to wait list." If openings become available, those on the wait list are notified by phone in order of position on the list. Those who respond within the specified time are added to the class roster. If we do not receive your registration within the specified time, your place in the class is forfeited and the next person on the wait list is notified.
- Q: How many accounts should each family have?
- A: We recommend that each family establish a primary account with login credentials. Create the account in the name of a head of household and then add all family member names underneath the head of household after it has been established.
- Q: What is your photo policy?
- A: Attendance at City of Hillsboro facilities, programs, and events sponsored by the City of Hillsboro may be digitally recorded through photographs or video recordings. Community members who do not want to be photographed or recorded are responsible for removing themselves (or their children) from the area in which photographing or recording is occurring. If you see a camera operator, notify them of your preference to opt-out of photography and videography.
- Q: How do I create my Customer Account?
- A: If you have registered with us in the past, you may already have a Login Name and Password and should either use our Forgot My Password functionality to retrieve your information or contact us. If you have not registered with HP&R before, please contact us at 503-681-6120 during regular business hours to create a customer account.
- Q: How do I add family members to my account?
- A: You may add family members by contacting any of our facilities during regular business hours.
- Q: What should I do if I forget my password?
- A: From the Sign In page, click the Forgot your Password? link. You will be requested to provide the email address you used to create your account. After entering your email address, click Submit to continue. An email will be sent to you containing a temporary password. Upon signing in with the temporary password, you will be prompted to change this password.
If after completing this procedure you are still experiencing difficulties, please contact our office at 503-681-6120 during regular business hours and a member of our staff will assist you.
*Please DO NOT create another Customer Account.
- Q: Can I view Activities without registering?
- A: Absolutely! Click on the activities tab at the top of the screen to view all of the activity categories. If there is a box to the right of the activity that says Add to Cart, you are able to register for that activity.
- Q: How do I register for an Activity?
- A: Once your account has been established, registration for Activities is easy:
1) Click the Activities tab on the top of the registration home page.
2) Select the Activity that you would like to enroll into. Clicking the underlined name will show you a detailed Activity description.
3) Click the Add to My Cart button if you wish to register for the Activity.
4) Next, sign in to your online registration account by entering your Email and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove Activities from your cart or view more Activities and add them to your cart.
*Please Note: If more than one family member will be attending the Activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).
5) Confirm your Activity name, date and time, enrollee and price.
6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.
*Please Note: The name and address must match those that are on file with your credit company.
7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
- Q: What happens if I have an outstanding balance or credit on my account?
- A: Outstanding balances should be paid in full prior to registering for an activity. If you have a credit on your account, you may choose to apply that credit to your current transaction. If the credit on your account is large enough to cover your current transactions, you will not be required to make a payment.
- Q: What will happen if I try to register for an Activity that is full?
- A: Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that Activity or additional Activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.
If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.
*Please Note: Placement on a waiting list does not guarantee a spot in the Activity.
- Q: How can I view a schedule of my family's upcoming scheduled Activities?
- A: The My Account feature allows you to view a weekly schedule of your family's upcoming Activities.
Sign into your account and click on the My Account link. Then click on the Show Your Daily Schedule link. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Click on Search to proceed. A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
- Q: Can I view my transaction history and print out my past receipts?
- A: You can view your transaction history and print your receipts once your Customer Account with login credentials has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).
To view prior transactions, you may click on the Get a List of Prior Transactions link.
To view past receipts, you may click on the Get a List of Prior Payments link (click on the receipt number to view and print each individual receipt).
- Q: Is my credit card number and personal information safe?
- A: Yes. Your information is encrypted using a Secure Socket Layer (SSL) encryption technology, the highest form of encryption generally available to the public. If the website is secure, the web address will begin with https://. It is the same type of security that all of the major online e-commerce websites use. All credit card transactions are encrypted and secure.
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