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Answers to FAQs For Online Registration Customers
- Q: Am I a resident or non-resident?
- A: A resident lives in the city limits of Healdsburg, pays city taxes and receives/pays a City of Healdsburg electric bill. Non-residents live outside the city limits or in other jurisdictions. At this time the Parks & Recreation Department does not have different activity fees for residents and non-residents. This distinction is applicable to facility rentals only at this time.
- Q: Do you have a scholarship or fee assistance program?
- A: Yes, we are pleased to offer eligible Healdsburg residents assistance with program fees. The City of Healdsburg wants every resident to have an opportunity to participate in supervised recreation programs. The Activity Assistance Program ensures that eligible Healdsburg residents are afforded this opportunity. All programs, in-house and contracted classes offered by the City of Healdsburg Community Services Department are eligible for fee assistance. Eligible programs / classes include:
Camp HBG Summer Camp
Spring Break Camp
Swim Lessons
Tee Ball
Building Blocks
Youth Soccer
Aikido
and More!
The city reserves the right to change the eligible programs at any time. For more information please visit: https://www.ci.healdsburg.ca.us/327/Scholarship-Program
- Q: Help! I'm having problems registrating!
- A: Please call us at 431-3301 during business hours and we would be happy to assist you with any problems you may be having with the online registration process.
- Q: How can I enroll (or enroll my child) in classes/activities?
- A: We encourage online registration. You may also register by phone by calling our main office at (707) 431-3301 or in person at the Healdsburg Community Center at Foss Creek School, 1557 Healdsburg Ave. Registration fees must be paid at time of registration.
- Q: What is your refund policy?
- A: The Community Services Department reserves the right to cancel classes due to lack of enrollment or for any other unforeseen circumstance. In the event that the Department, or contracted instructor cancels a class or program, enrollees will receive a full refund. Refund requests made 72 hours prior to the start of classes will receive a full refund. Refunds request made within 72 hours before the start of a class will be issued a credit on account. Refund requests made during the course of an activity will be prorated and a credit will be placed on your account. Failure to attend a program or 'no shows' will not be granted a refund.
- Q: Can I make facility and/or picnic site reservations online?
- A: At this time facility and picnic site reservations cannot be made online. Please contact our Facilities & Events office at (707) 431-3303 for more information on faciility rentals.
- Q: How do I get information on swim lessons and aquatics programs?
- A: The Healdsburg Swim Center is a seasonal pool which operates February - September. Pool schedules are posted on our website at www.healdsburgparksandrec.org. During the swim season you may call the pool directly at (707) 431-3613 for program information and to make swim lesson registrations. During the off season please call our main office at (707) 431-3301.
- Q: How do I get information on the Villa Chanticleer?
- A: For Villa Chanticleer information and reservations, please call Milestone Event Group at (707)755-7499.
- Q: How do I get information on senior programs and the Senior Center?
- A: Please call the Senior Center at (707) 431-3324 for program information and senior services. The Center is open Monday-Friday 10 am - 4 pm. The center is closed on weekends and major holidays.
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