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Answers to FAQs For Online Registration Customers
- Q: How do I register for classes online?
- A: To register online, you need to create an account with a login name and password. Online registration accounts are available for both residents and nonresidents. Each family should establish one primary account under the head of the household's name and then add all family members to the account. Here's how to register online:
1) Visit www.gepark.org/register and click on 'Create an Account'.
2) Follow the on-screen instructions and complete all required fields.
3) After submitting your account request, you will receive an email (please check your spam or junk folder).
4) Click the link in the email to activate your account.
5) You can now start registering for programs online.
If you are having trouble or don't receive the activation email, please call (630) 858-2462 or email registration@gepark.org during regular registration office hours. Our staff will be happy to assist you.
- Q: Which browsers are supported for online registration?
- A: Mozilla Firefox and Google Chrome are the supported browsers. If you are using Safari, Internet Explorer, or another web browser, you may encounter issues.
- Q: How many accounts should each family have?
- A: Each family should establish one primary account under the head of the household's name and then add all family members to the account.
- Q: How do I add family members to my account?
- A: You may add family members in the three following locations:
1) You may add a family member while submitting your head of household account information, by clicking on the Submit and Add Family Member link.
2) You may add a family member under My Account, this is done by clicking the link Change Information About Family Members.
3) You may also add family member during the enrollment process. This is done by clicking on the link Add Family Member which is located beside the Participant box.
- Q: What should I do if I forgot my password?
- A: Follow the steps below to reset your password. If you continue to experience difficulties, please call (630) 858-2462 or email registration@gepark.org during regular registration office hours. Our staff will be happy to assist you. Please refrain from creating a new account. Here's how to reset your password:
1) When prompted to sign in, click on 'Forgot your password'.
2) Enter the email address associated with your account and click 'Submit.'
3) An email will be sent to you, containing a temporary password (please check your junk or spam folder).
4) Use the temporary password to sign into your account and change your password.
- Q: Help, I am locked out of my account!
- A: Account lockouts happen when you incorrectly enter your password five or more times or if you have past due fees. To unlock your account, please call (630) 858-2462 or email registration@gepark.org during regular registration office hours.
- Q: Can I view activities without registering?
- A: You can always browse through the Activities without registering. Click View Activities button and look at all the Activities that are offered.
- Q: How do I register for an activity?
- A: Once your account has been established, registration for Activities is easy:
1) Click the View Activities button on the registration home page.
2) Select the Activity that you would like to enroll into. Clicking the underlined name will show you a detailed Activity description.
3) Click the Add to My Cart button if you wish to register for the Activity.
4) Next, sign in to your online registration account by entering your Login Name information and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove Activities from your cart or view more Activities and add them to your cart.
*Please Note: If more than one family member will be attending the Activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).
5) Confirm your Activity name, date and time, enrollee and price.
6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.
*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.
7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
- Q: Is support available if I encounter any issues with registration?
- A: Yes, our registration staff at (630) 858-2462 or registration@gepark.org will be available during regular office hours to assist you with any questions or concerns you may have.
- Q: The class I want is full. Will you be adding more spots or classes?
- A: Your name will be placed on a waiting list. If you are on a waiting list and a spot becomes available, we will contact you for payment. If the Glen Ellyn Park District is unable to get in contact with you within 24 hours, we will move to the next person on the list.
Each program has a predetermined minimum and maximum number of participants, which ensures quality instruction, availability of space, sufficient instructors, and adequate supplies. While we may be able to accommodate waitlists or add extra sessions for certain programs, it may not be feasible for others. We recommend registering for classes as soon as possible after the registration opens for the season.
If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.
- Q: How can I view a schedule of my family's upcoming scheduled Activities?
- A: The My Account feature allows you to view a weekly schedule of your family's upcoming Activities.
Sign into your account and click on the My Account link. Then click on the Show Your Daily Schedule link. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Click on Search to proceed. A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
- Q: Can I view my transaction history and print out my past receipts?
- A: You can view your transaction history and print your receipts once your Customer Account with login credentials has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).
To view prior transactions, you may click on the Get a List of Prior Transactions link.
To view past receipts, you may click on the Get a List of Prior Payments link (click on the receipt number to view and print each individual receipt).
- Q: R/NR and M/NM - what do these letters mean?
- A: R stands for the fee residents of the Glen Ellyn Park District pay for a program, while NR stands for the fee nonresidents pay. In some cases, you may also come across M or NM, which refers to the fee members (of a specific facility) or non-members pay.
- Q: How do I cancel or withdraw from a class?
- A: To cancel or withdraw from an activity, please call (630) 858-2462 or email registration@gepark.org during regular registration office hours. Cancellations and withdrawals cannot be processed through the online registration system. Please be aware that the Glen Ellyn Park District applies a service charge to all cancellations. Additionally, some programs, events, and services are non-refundable.
- Q: How do I update my home address?
- A: To update your home address, please call (630) 858-2462 or email registration@gepark.org during regular registration office hours. We may request proof of residency. Address changes cannot be made through the online registration system.
- Q: How do I update a family member's birthday or birth date?
- A: To correct a birth date, please call (630) 858-2462 or email registration@gepark.org during regular registration office hours. This change cannot be made through the online registration system.
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