• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: How do I create my customer account?
A: To register online, you must first establish an account with a login name and password. Online registration accounts are available for both residents and nonresidents. Each family should establish one primary account with login credentials. Create the account in the name of a head of household and then add all family members to the account.

1) Visit www.gepark.org/register and click on ‘Create an Account‘
2) Follow the on-screen prompts and complete all required fields
3) You will receive an email after submitting your request for an account (check your spam or junk folder)
4) Click the link in this email to activate your account
5) You can now start to register for programs online

If you are having trouble or do not receive the activation email, call (630) 858-2462 during normal hours and a member of our staff will assist you.
Q: What browsers are supported?
A: Google Chrome and Mozilla Firefox are the web browsers supported by Active Net. Internet Explorer, Safari, and other web browsers may experience issues.
Q: How many accounts should each family have?
A: We recommend that each family establish a primary account with login credentials. Create the account in the name of a head of household and then add all family member names underneath the head of household after it has been established.
Q: How do I add family members to my account?
A: You may add family members in the three following locations:

1) You may add a family member while submitting your head of household account information, by clicking on the Submit and Add Family Member link.

2) You may add a family member under My Account, this is done by clicking the link Change Information About Family Members.

3) You may also add family member during the enrollment process. This is done by clicking on the link Add Family Member which is located beside the Participant box.
Q: What should I do if I forget my password?
A: WFollow the steps below to reset your password. If you are still having trouble, call (630) 858-2462 and a member of our staff will assist you. Please do not create a new account.

- When you are prompted to sign in, click ‘Forgot your password’
- Enter the email address you used to create your account and hit submit.
- An email will be sent to you containing a temporary password (be sure to check your junk or spam folder).
- Use the temporary password to sign in to your account and change your password
Q: What should I do if I am locked out of my account?
A: Account lockouts will occur if you incorrectly enter your password five or more times. Or, if you have past due fees. In order to have your account unlocked, please call (630) 858-2462 during normal business hours.
Q: Can I view activities without registering?
A: You can always browse through the Activities without registering. Click View Activities button and look at all the Activities that are offered.
Q: How do I register for an activity?
A: Once your account has been established, registration for Activities is easy:

1) Click the View Activities button on the registration home page.

2) Select the Activity that you would like to enroll into. Clicking the underlined name will show you a detailed Activity description.

3) Click the Add to My Cart button if you wish to register for the Activity.

4) Next, sign in to your online registration account by entering your Login Name information and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove Activities from your cart or view more Activities and add them to your cart.

*Please Note: If more than one family member will be attending the Activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).

5) Confirm your Activity name, date and time, enrollee and price.

6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: Is support available for online registration?
A: Yes, registration staff will be available to answer any of your questions during normal business hours.
Q: What will happen if I try to register for an Activity that is full?
A: Your name will be placed on a waiting list. If you are on a waiting list and a spot becomes available, we will contact you for payment. If the Glen Ellyn Park District is unable to get in contact with you within 24 hours, we will move to the next person on the list. It is a good idea to put your name on the waiting list; but, this does not ensure that you will be admitted into the class.

If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.
Q: How can I view a schedule of my family's upcoming scheduled Activities?
A: The My Account feature allows you to view a weekly schedule of your family's upcoming Activities.

Sign into your account and click on the My Account link. Then click on the Show Your Daily Schedule link. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Click on Search to proceed. A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
Q: Can I view my transaction history and print out my past receipts?
A: You can view your transaction history and print your receipts once your Customer Account with login credentials has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).

To view prior transactions, you may click on the Get a List of Prior Transactions link.

To view past receipts, you may click on the Get a List of Prior Payments link (click on the receipt number to view and print each individual receipt).
Q: R/NR - what do these letters mean?
A: R refers to the fee residents of the Glen Ellyn Park District pay for a program. NR refers to the fee nonresidents pay. In some cases, you may also see an M or NM. This refers to the fee members (of a certain facility) or non-members pay.
Q: How do I cancel or withdraw from a class?
A: To cancel or withdraw from an activity, you must call (630) 858-2462. You cannot complete cancellations and withdrawals through the online registration portal.
Q: How do I change the address on my account?
A: To update your home address, please call (630) 858-2462 during normal business hours. We may ask you to provide proof of residency. You cannot make addresses changes through the online registration system.
Q: I entered the wrong birth date for myself or one of my family members, what do I do?
A: Birth dates cannot be changed in the online registration portal. To correct a birth date, please call the Registration Office at (630) 858-2462.