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Answers to FAQs For Online Registration Customers
- Q: How do I create my Customer Account?
- A: Click on the Create an Account link.
Fill out all required fields,(birth date, gender, email address, etc.) in the name of the head of household and click Create Account.
*Please Note: If you are registering a child for an activity, first create your account with your own information. You will have the opportunity to add family members.
You will automatically receive an email to activate your account.
Tip: Remember to check your junk or spam folder if you do not receive the activation email.
- Q: What should I do if I forget my password?
- A: From the Sign In page, click the Forgot your Password? link.
Enter the email address associated with your account and click on Request reset password button.
An email will be sent to you containing a temporary password. Upon signing in with the temporary password, you will be prompted to change this password.
*Please DO NOT create another Customer Account.
- Q: How do I add family members to my account?
- A: You may add family members in the three following locations:
1) You may add a family member while submitting your head of household account information, by clicking on the Create Account and Add Family Member link.
2) You may add a family member under My Account, this is done by clicking the link Manage Family Member.
3) You may also add family member during the enrollment process. This is done by clicking on the link Add New Family Member from the Participant dropdown box.
- Q: How do I register for an Activity?
- A: Once your account has been established, registration for Activities is easy:
1) Click the Registration button on the home page.
2) Select the Activity that you would like to enroll into. Clicking the link to will show you a detailed Activity description.
3) Click the Enroll Now button if you wish to register for the Activity.
4) Next, sign in to your online registration account by entering your Email and Password. Select participant from dropdown and complete enrollment details. Confirm Fee Summary and click Add to Cart button.
5) At Shopping Cart, agree to any required waiver(s) and click on Check Out button.
6) At Check Out, enter your payment information. This system accepts Visa, MasterCard, Discover and American Express. NOTE: The billing name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on Update billing address link and update to match your credit card billing address. Submit Payment.
7) Once your payment has been approved, your receipt will display. You may retrieve receipts from your account at any time.
***ACT*GaithersburgPrkRec or Active Network will show up on your credit card statement for this payment.
- Q: What happens if I have an outstanding balance or credit on my account?
- A: Outstanding balances can be paid in full prior to registering for an activity. If you have a credit on your account, it will be automatically applied to your current transaction. If the credit on your account is large enough to cover your current transactions, you will not be required to make a payment.
- Q: What will happen if I try to register for an Activity that is full?
- A: Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that Activity or additional Activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.
If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.
*Please Note: Placement on a waiting list does not guarantee a spot in the Activity.
- Q: How can I view a schedule of my family's upcoming scheduled Activities?
- A: Sign into your account and click on the My Account link.
Click on the View Family Members Schedule. Select the family members whose schedules you would like to view. You may select a weekly or monthly view which will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
- Q: Can I view my transaction history and print out my past receipts?
- A: You can view your transaction history and print your receipts once your Customer Account with login credentials has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).
To view prior transactions, you may click on Transaction and Payment History. To view past receipts, click on the receipt number to view and print each individual receipt.
- Q: Is my credit card number and personal information safe?
- A: Yes. Your information is encrypted using a Secure Socket Layer (SSL) encryption technology, the highest form of encryption generally available to the public. If the website is secure, the web address will begin with https://. It is the same type of security that all of the major online e-commerce websites use. All credit card transactions are encrypted and secure.
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