• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: What is the Fulton County Department of Arts and Culture?
A: The Fulton County Department of Arts and Culture(FCAC) is a cultural leader in Fulton County and one of the largest funder of the arts in the State of Georgia. The FCAC assists the Fulton County Commission in the development of public policy on public support for the arts industry, makes recommendations to Fulton County Commissioners on funding the arts and generally oversees the development and implementation of publicly assisted programs that address the diverse cultural needs of Fulton County's citizenry. Through the work of the community arts centers, contracts for services art funding, the Public Art Program and arts education programs, the FCAC strives to better the lives of County citizens.

For more information on the Fulton County Department of Arts and Culture, please visit our website at www.fultonarts.org
Q: What is the contact information for all Art Centers?
A: Abernathy Arts Center
254 Johnson Ferry Road, NW
Sandy Springs, GA 30328

South Fulton Arts Center
4645 Butner Road
College Park, GA 30349

Southwest Arts Center
915 New Hope Road
Atlanta, GA 30331

West End Performing Arts Center
945 Ralph D. Abernathy Blvd.
Atlanta, GA 30310
Q: What is the Art @ Work Program?
A: Art At Work(AAW) was developed in 1995 by Fulton County Arts Council (FCAC) as a six-week summer program to provide arts education and job training for youth, ages 14 - 16, who were interested in the visual arts. Since AAW's inception, it has evolved into a summer and year-round program that has served hundreds of Fulton County teens referred or not referred by social services agencies or from our collaborator Fulton County Juvenile Court (FCJC). Teens are integrally involved in all aspects of production and marketing while learning valuable work skills.

Over the course of a year, participants receive art instruction, social and employment skills training from professional visual artists, job readiness trainers, and social workers. They are exposed to the business and entrepreneurial aspects of the arts as they exhibit their work locally, and earn an income for creating art. Program participants become Apprentice Artists; producing artwork is their job.

Through ongoing quarterly evaluations that measure immediate, intermediate, and long-term outcomes of the program, Fulton County has developed an innovative way to provide opportunities for youth to develop much needed job skills, lower the number of youth that may be sent or return to the FCJC system on a more serious offense, and assist youth with developing the necessary skills to lead productive lives.

Art At Work is conveniently located at the West End Performing Arts Center at 945 Ralph David Abernathy Blvd. Atlanta, GA 30313
For more information about the Art At Work program, call 404-613-6465 or visit www.artatworkfultonarts.org
Q: How do I establish an online account?
A: Before registering for any activities online, you must establish an online registration account and create a Login Name and Password.

This is how you create an online registration account:

1) Click on the "Create Account" button.

2) Fill out the form for New Account Creation completely, including all required information and click submit. Please submit your request only once.

*Please Note: If you are registering a child for a program, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.

3) You will automatically receive an email after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
Q: How do I register online for an activity?
A: Once your account has been established, registration for activities is easy:

1) Click the "View Activities" button on the registration home page.

2) Select the activity that you would like to enroll in. Clicking the underlined activity name will show you a detailed activity description.

3) Click the "Add to My Cart" button if you wish to register for the activity.

4) Next, login to your online registration account by entering your login information and password. Proceed to checkout by clicking the "Continue" button. From this screen you may remove activities from your cart or view more activities and add them to your cart.

*Important: If more than one family member will be attending the activity, change the quantity registering for the activity and then click on the "Update Cart" button.

5) Confirm your activity name, date and time, enrollee and price.

6) Click "Continue" to proceed with payment. You will be prompted that you are entering a secure site. Click "Yes". Enter your credit card information on the Payment Information Page. Click "Continue". This system accepts Visa, Mastercard and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. A copy of your receipt will automatically be sent to your e-mail.
Q: How many accounts should each family have?
A: We recommend that each family establish one account. Create the account in the name of a head of household and then add all family member names to the account after it is established (see next question).
Q: How do I add family members to My Account?
A: You may add family members in the two following locations:

1) You may add a family members under "My Account", this is done by clicking the link "Change information about family members".

2) You may also add family members during the enrollment process. This is done by clicking on the link "Add family member" which is located beside the participant box.
Q: Can I view activities without registering?
A: You can always browse through the activities without registering. Click "View Activities" button and look at all the activities that are offered.
Q: What do I do if I forgot my password?
A: From the My Account program, enter your Login name. Then check the "Forgot your Password" box and click "Continue". You will advance to the custom security question you created when establishing your account. If, after reviewing your custom security question you do not recall your password, or if your password is not valid, please contact our office during normal business hours and a member of our staff will assist you.

*Please DO NOT create another customer account*

Abernathy Arts Center 404-613-6172
South Fulton Arts Center 404-613-3087
South West Arts Center 404-613-3220
West End Performing Arts Center 404-613-6465
Q: What will happen if I try to register for an activity that is fully enrolled?
A: Your name will be placed on a waiting list to be contacted in the event that a space in that class/activity opens up or additional classes are added. If you do not want to be placed on the waiting list, click the "Remove" button that appears on the screen. If a space opens for the class, you will be contacted immediately. If we are unable to contact you within one business day, your space will be given to the next customer on the wait list.
Q: Can I view my transaction history and print out my past receipts online?
A: Yes, from the date on which your online account is established. The "My Account" feature allows you to view a detailed list of your past transactions. Just login, click the "My Account" button, and select the program(s) providing transaction history.
Q: How can I view a schedule of my family's upcoming scheduled activities?
A: The "My Account" feature allows you to view a weekly schedule of your family's upcoming scheduled activities. Just login, click on the "My Account" button, and then click on "Show Your Daily Schedule". Select the family members whose schedules you would like to view and click "Search". A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
Q: What is the refund/cancellation/transfer policy?
A: No refunds or transfers will be made unless requested a minimum of two business days prior to start of class. A 25% fee will be charged for all cancellations, transfers, and refunds. A $25 charge will apply to all returned checks.

No fee will be charged if the class is cancelled due to low enrollment or for personal medical reasons if proof is provided.

No refunds or transfers available for youth summer camp programs.
Q: Do you offer class discounts?
A: Senior Citizens discounts (15%), sliding fees and fee waivers for free lunch participants are available. We also offer a 25% discount for Fulton County employees.
Q: Will my class be cancelled if not enough people are enrolled
A: Most classes require a minimum number of students; in the event the minimum is not met, the center reserves the right to postpone or cancel the class. All centers will be open to accommodate evening and weekend class schedules.
Q: Can I take a class at your facility if I don't live in Fulton County?
A: Yes! An out-of-county $10 fee will be added to all class prices for non-Fulton residents.
Q: How can I find out about arts and culture events presented by the Fulton County Department of Arts and Culture?
A: For current arts and culture events, please visit our website at www.fultonarts.org