• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: What is your refund/transfer policy?
A: Refunds are allowed if requested up to seven (7) calendar days prior to the start of the activity. As always, a $10 per class withdrawal fee will be deducted from your refund. Please allow up to four weeks for receipt of refund by check.
Transfers are allowed up to seven (7) calendar days prior to the start of the class. There is no charge for this service. https://bit.ly/RegeRecRequest
Q: How do I request a refund or transfer? Can it be done over the phone?
A: Refund and/or Transfer requests must be made by submitting this online form. Requests are not taken over the phone. (https://bit.ly/RegeRecRequest)
Q: My activity got cancelled. What are my next steps?
A: Cancellations. We reserve the right to cancel an activity for any reasonable cause. Should this happen, you will be refunded in full or you may transfer to any open activity.
Q: How many accounts should each family have?
A: We recommend that each family establishes a primary account with login credentials. Create the account in the name of a head of household and then add all family member names underneath the head of household after it has been established.
Q: How do I create my Customer Account?
A: 1) Click on the Create an Account link. Your email will be your username.

2) Fill out all required fields, (birth date, gender, email address, etc.) and click submit. Please submit your request only once.

*Please Note: If you are registering a child for an activity, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.

3) You will automatically receive an email after submitting your request for an account. You must check the link in your email to activate your account
Q: How do I add family members to my account?
A: You may add family members in the three following locations:

1) You may add family members after your online account has been verified.

2) You may add a family member under My Account, this is done by clicking the link Change
Information About Family Members.

3) You may also add family member during the enrollment process. This is done by clicking on the link Add Family Member which is located beside the Participant box.

If you have any problems, please contact the Registration Desk by email RegeRec@fremont.gov, or phone (510) 494-4300, 8:30am – 5:00pm, M - F.
Q: How do I log in?
A: Click “sign in”. Use your email address to log in to your account.
Q: How can I update my account information?
A: Log into your account. Click “my account”, then under Account Settings click “Change Information About Family Member”.
Q: What should I do if I forget my password?
A: From the Sign In page, click the “Forgot your Password?” link. You will be requested to provide the email address you used to create your account. After entering your email address, click Submit to continue. An email will be sent to you containing a temporary password. Upon signing in with the temporary password, you will be prompted to change this password.

If after completing this procedure you are still experiencing difficulties, please contact our office during regular business hours and a member of our staff will assist you.

*Please DO NOT create another Customer Account.
Q: Where can I find the Recreation Guide?
A: Currently, it is only available online at https://bit.ly/FremontRecGuide
Q: Can I view Activities without registering?
A: Yes - Click on the activities tab at the top of the screen to view all the activity categories. If there is a box to the right of the activity that says Enroll Now, you can register for that activity.
Q: How do I register for an Activity?
A: Go to Fremont.gov/ActiveNet and create a new account. Once your account has been established, registration for Activities is easy:

1. Log in to your account using your email address and password
2. Click the Activities button on the registration home page.
3. Browse for Activities. Use the “When, Where, Who, Activities” filter.
4. Click the heart icon to add activities to your wish list.
5. Proceed to checkout by clicking the Enroll Now button.
6. Confirm your Activity name, date and time, enrollee and price. From this screen, choose the participant and agree to waivers. Then click add to cart.

*Please Note: If more than one family member will be attending the Activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).

7. Click Continue to proceed with payment. You will be prompted that you are entering a secure
site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.

8. Once your payment has been approved, your receipt will display. You will receive a copy of your receipt via email.
Q: Can I register over the phone?
A: No, but you can register online, by email (scan/photograph registration form), by mail to Recreation Services 3300 Capitol Avenue Building B Fremont, Ca 94538. Office hours: Monday-Friday 8:30am-5:00pm, closed for lunch 11:30am-12:30pm
Q: What will happen if I try to register for an Activity that is full?
A: You will need to put yourself or the participant on the waiting list. You will be contacted, if a space opens for that activity or additional activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list. If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the activity and registration fees will not be collected.
Q: How can I view a schedule of my family's upcoming scheduled Activities?
A: Sign into your account and click on the My Account link. Under Account Activity, click Family Member’s Schedule. Select Family Member Schedule Criteria and click view schedule. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Click on Search to proceed. A weekly schedule will display all the activities your family members have been enrolled in and allow you to click on the activity for more information.

A printer friendly option and create iCalendar Export File is available.
Q: How do I pay for activity?
A: We accept Visa, MasterCard, Discover and American Express credit cards.
Q: Can I book a facility or picnic site online?
A: No, online booking is not available at the moment. Also, due to COVID-19, facility and picnic rentals are not being accepted at this time. Please check back for more details.
Q: What is your Federal Tax ID number?
A: 94-6027361
Q: What is the address for the Registration office? Are you open?
A: City of Fremont
3300 Capitol Ave Bldg. B
Fremont, CA 94538
Q: What are your office hours?
A: Monday through Friday from 8:30am-5:00pm, closed for lunch from 11:30am-12:30pm excluding holidays.