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Answers to FAQs For Online Registration Customers
- Q: How do I create my Customer Account?
- A: Before reserving picnics, special or athletic events or on our website, you must establish a Customer Account with a Login Name and Password.
1) Click on the Create an Account button.
2) Fill out each required field marked with an asterisk (Birth date, Gender, Email Address, etc.) and click submit. Please submit your request only once.
*Please Note: Once your account is submitted, family members can be added.
3) An automatic email will be sent notifying you that the account has been created. Your account will be activated by clicking on the link provided in the email.
1) Click on the Create an Account link.
2) Fill out all required fields,(birth date, gender, email address, etc.) and click submit. Please submit your request only once.
*Please Note: If you are registering a child for an activity, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.
3) You will automatically receive an email after submitting your request for an account.
- Q: What does "Reserve by Rental Block" mean?
- A: This is a general setting that requires you to select a time range based by Season. I.E Winter, Spring, Summer.
*Note: Picnic groves are open sunrise to sunset, but you should check your permit for approved start and end times.
- Q: Can I change the date of my event online?
- A: No. You have to submit Permit Change Request form in-person, fax, or email. The general permit change fee is $5.00, however additional fee may apply.
Download the Permit Change Request form at:
(Copy and Paste)
http://fpdcc.com/wp-content/uploads/2017/06/FPCC-Permit-Change-Form-6-26-17.pdf
F: 708-771-1071 E:fpd.permits@cookcountyil.gov
- Q: How do I reset my password?
- A: Click on the "Sign In" button or link and then click "Forgot your Password" link. Enter your email address and a temporary password will be emailed to your account.
- Q: Why do I get the message "No results match your criteria" when I try to book a Permit?
- A: There can be several reasons for this, criteria selected may not apply to the area/areas that are being inquired. Or the number of attendees might exceed the capacity of the area.
- Q: Can I receive a refund if I cancel/ not attend my reservation?
- A: No, Please note, fees are non-refundable and non-transferable under any cancellation circumstances.
- Q: What is special use?
- A: Special Use items are items not naturally found in the preserves.
In order to have special use items, you must complete a Permit Change Request form, separate from the General Permit Application.
*Please note: Special use request DOES NOT guarantee automatic approval. Additional required documents must be submitted with the completed application e.i (insurance, rental contracts). Any special use items not approved will result in tickets and/or fines.Also, all special use items payment & documentation must be in 2 weeks prior to the date of the event to avoid late fees and penalties.
- Q: What should I do if I forget my password?
- A: When you are prompted to sign in, check the Forgot your Password box and click Continue. You will be requested to provide the email address you used to create your account. After providing your email address, you will be requested to verify your identity by providing your first and last name as well as your date of birth. Upon submission, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.
If after completing this procedure you are still experiencing difficulties, please contact our office during regular business hours and a member of our staff will assist you.
*Please DO NOT create another Customer Account.
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