• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: Do I pay a convenience fee?
A: Yes, there is a small convenience fee typical of similiar internet sales. This fee is a percentage of your final bill.
Q: If a class is cancelled, do I get the convenience fee refunded?
A: Unfortunately, we cannot refund convenience fees for classes/events/activities that have been cancelled.
Q: I'm a resident of Fitchburg, but am being charged a Non-Resident Rate. Why?
A: RecNet uses a street database to determine residency. It uses the below abbreviations. Make sure your address has these abbreviations.
Street Type Abbr.
Avenue AVE
Bend BND
Circle CIR
Crescent CRES
Court CT
Drive DR
Glen GLN
Highway HWY
Lane LN
Parkway PKWY
Place PL
Road RD
Street ST
Terrace TER
Trail TRL
Way WAY

Direction Abbr.
North N
East E
South S
West W
If after you have entered your address in with these abbreviations, please call the Rec Dept at 270-4285 or email recinfo@city.fitchburg.wi.us and we'll resolve the issue
Q: Can I view activities without registering?
A: You can always browse through the activities without registering. Click "Register Now" button and look at all the activities that are offered.
Q: What do I do if I forgot my password?
A: Please contact the Fitchburg Parks and Recreation Department at 608-270-4285.
Q: How do I request a Customer ID and password for an online registration account?
A: Before registering for activities, you must establish an online registration account and receive your Customer ID and Password. This is how you create an online registration account:
1) Click on the "My Account" button.
2) Fill out the form for New Account Request completely, including birthdate and click submit. Please submit your request only once.
An Important Note About Registering Children: Use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.
Q: How do I register online for an activity?
A: Registering for an Activity is easy!
1) Click the "Register Now" button at the top of this page.
2) Select the activity that you would like to enroll in. Clicking on underlined activity name will show you a detailed activity description.
3) Click on the "Add to My Cart" button if you wish to register for the activity.
4) Next, login to your online Registration Account by entering your Customer ID and Password. Proceed to your Checkout Shopping Cart by clicking the "Continue" button. From this screen you can remove activities from your cart, view more activities and add them to your cart, or update your cart information.

Important: If more than one family member will be attending the activity, change the quantity registering for the activity and then click on the "Update Cart" button.

5) Confirm your activity name, date and time, enrollee and price, then pay with a credit card. Click "Continue" to proceed with payment. You will be prompted that you are entering a secure site. Click "Yes". Enter your credit card information on the Payment Information Page. Click "Continue".
Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.
6) Print your receipt for the online registration. Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: How do I add Family Members to My Account?
A: You may add as many members into your account as necessary.
1) After you receive your initial Customer ID and Password, click on the "My Account" button.
2) Enter your Customer ID and Password to login.
3) Select "Change Family Members".
4) Add the new family member information. Please include the correct date of birth for each person. This helps the online registration software to determine eligibility for age-restricted activities.
Q: How can I view a schedule of my family?s upcoming scheduled activities?
A: The "My Account" feature allows you to view a weekly schedule of your family's upcoming scheduled activities. Just login, click on the "My Account" button, and then click on "Family Schedule". A weekly schedule will display all of the activities your family has been enrolled in and allow you to click on the activity for more information, such as the facility location where the activity is being held.
Q: Can I view my transaction history and print out my past receipts online?
A: Yes! The "My Account" feature allows you to view a detailed list of your past transactions with the Fitchburg Parks & Recreation Department. Just login, click the "My Account" button, and select "Account Detail" to view the receipt and/or print it out for your records.
Q: What is the Privacy Policy for Recware & The Active Network?
A: You can view the Privacy policy by going to this link. http://www.recware.com/corporateinfo01legal03privacy.html