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Answers to FAQs For Online Registration Customers
- Q: How do I create an online account?
- A: Before registering for any activities online, you must create an online registration account and receive a Login Name and Password.
This is how you create an online registration account:
1) Click on the Create A New Account button.
2) Fill out the form completely, including all required fields and click submit. Please submit your request only once.
*Please Note: If you are registering a child for an activity, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.
3) You will automatically receive an email after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
- Q: How many accounts should each family have?
- A: We recommend that each family establish one account. Create the account in the name of the head of household and then add all family member names to the head of household account, after it has been established (for "Adding Family Members" see next question).
- Q: How do I add family members to my account?
- A: You may add family members in the three following locations:
1) You may add a family member while submitting your head of household account information, by clicking on the Submit and "Add Family Member" link.
2) You may add a family member under My Account, this is done by clicking the link "Change Information About Family Members".
3) You may also add family member during the enrollment process. This is done by clicking on the link "Add Family Member" which is located beside the Participant box.
- Q: What should I do if I forget my password?
- A: On the log-in screen, click the "Forgotten?" link and you will be prompted to enter your email address associated with your account. Your password will be reset and emailed to you.
*Please DO NOT create another Customer Account.
- Q: How do I register online for an activity?
- A: Once your account has been established, registration for activities is easy:
1) Click the "View & Register for Activities, Classes & Camps" button on the registration home page.
2) Select the activity that you would like to enroll in. Clicking the underlined name will show you a detailed activity description.
3) Click the "Add to My Cart" button if you wish to register for the activity.
4) Sign in to your online registration account by entering your Login Name information and Password. Proceed to checkout by clicking the "Continue" button. From this screen you may remove activities from your cart or view more activities and add them to your cart.
5) Confirm your activity name, date and time, enrollee and price.
6) Click "Continue" to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click "Continue". This system accepts Visa, MasterCard, Discover and American Express.
*Please Note: The name and address must match those that are on file with your credit card company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.
7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt and all appropriate waivers for your records.
- Q: What will happen if I try to register for an activity that is full?
- A: If an activity has a waiting list, the participant's name will be placed on it. You will be contacted in the event that a space opens for that activity or additional activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.
If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.
*Please Note: Placement on a waiting list does not guarantee a spot in the activity. It is recommended for guaranteed participation, please choose another activity with registration space.
- Q: How do I register for a class that is not available for registration online?
- A: Call Desert Recreation District at (760) 347-3484
or
You are welcome to register at the nearest Desert Recreation District operated facility.
- Q: How can I view a schedule of my family's upcoming scheduled activities?
- A: The My Account feature allows you to view a weekly schedule of your family's upcoming activities.
Sign into your account and click on the "Show Your Daily Schedule" link.
- Q: Can I view my transaction history and print out my past receipts online?
- A: The My Account feature allows you to view a your account history and print your past receipts online.
Sign into your account and click on the "Get a List of Prior Transactions" link.
To view past receipts, you may click on the "Get a List of Prior Payments" link, (click on the receipt number to view and print each individual receipt).
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