• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: How do I create my Customer Account?
A: Before registering for any activities on our website, you must establish a Customer Account with a Login Name and Password.

This is how you create an online registration account:

1) Click on the Request Account button.

2) Fill out the form for New Account Request completely, including all required fields,(Birth date, Gender, Email Address, etc.) and click submit. Please submit your request only once.

*Please Note: If you are registering a child for an activity, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.

3) You will automatically receive an email after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
Q: Tips for Registration Day
A: Open Registration Dates for 2018

Spring - February 27
Summer - May 8
Fall - July 31
Winter - November 6

**Registration opens at 12:00 pm on each of the above dates

Prior to opening day of registration for each season, ensure your login credentials work and you can successfully sign in to the Online Service Center.

If you are unable to login, check the box next to 'Forgot your Password' and click 'Continue'. You will be asked to provide the email address you used to create your account. After providing your email address, you must verify your identity by entering your first and last name as well as your date of birth. Upon submission, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.

NOTE: If you are still experiencing difficulties, please email PR_OnlineServiceCenter@denvergov.org. Staff will be available to assist you during normal business hours.

**If you already have a customer account, please DO NOT create another one.

When completing online transactions, it is highly recommended that one of the following browsers is used: Internet Explorer, Google Chrome, or Microsoft Edge

Two weeks prior to opening registration day for each season, activities are viewable online. During this period, activities can be added to your 'Wish List'. Adding activities to your 'Wish List' allows you to bookmark your favorite programs, making them immediately accessible once registration opens. Activities on the 'Wish List' can be added to your cart in one step?expediting the checkout process.

Activities fill up fast! There are no guarantees that the classes you add to your 'Wish List' will still have open roster spots by the time you register. However, by completing this extra step before registration opens, you can be best prepared.

Once logged in, family members can be added by clicking 'Change your Family Information' under Account Details in your online account.

Many activities can become full within minutes after open registration begins. If the activity is full, please add the participant to the 'Waitlist'. Staff will contact you if spots become available.
Q: How many accounts should each family have?
A: We recommend that each family establish a primary account with login credentials. Create the account in the name of a head of household and then add all family member names underneath the head of household after it has been established (see next question).
Q: What should I do if I forget my password?
A: When you are prompted to sign in, check the Forgot your Password box and click Continue. You will be requested to provide the email address you used to create your account. After providing your email address, you will be requested to verify your identity by providing your first and last name as well as your date of birth. Upon submission, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.

If after completing this procedure you are still experiencing difficulties, please send an email to PR_OnlineServiceCenter@denvergov.org.

*Please DO NOT create another Customer Account.
Q: How do I register for an Activity?
A: Once your account has been established, registration for Activities is easy:

1) Click the View Activities button on the registration home page.

2) Select the Activity that you would like to enroll into. Clicking the underlined name will show you a detailed Activity description.

3) Click the Add to My Cart button if you wish to register for the Activity.

4) Next, sign in to your online registration account by entering your Login Name information and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove Activities from your cart or view more Activities and add them to your cart.

*Please Note: If more than one family member will be attending the Activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).

5) Confirm your Activity name, date and time, enrollee and price.

6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: How do I contact a Recreation Center directly?
A: Ashland Recreation Center
720-865-0510

Athmar Recreation Center
720-865-2180

Aztlan Recreation Center
720-865-4380

Barnum Recreation Center
720-865-0350

Carla Madison Recreation Center
720-865-5580

Central Park Recreation Center
720-865-0750

Cook Park Recreation Center
720-865-0610

Eisenhower Recreation Center
720-865-0730

Glenarm Recreation Center
720-865-3380

Green Valley Ranch Recreation Center
720-865-4370

Harvard Gulch Recreation Center
720-865-0905

Harvey Park Recreation Center
720-865-0550

Hiawatha Davis Jr. Recreation Center
720-865-0590

Highland Recreation Center
720-865-0600

La Alma Recreation Center
720-865-2200

La Familia Recreation Center
720-865-2170

Martin Luther King Jr. Recreation Center
720-865-0530

Montbello Recreation Center
720-865-0580

Montclair Recreation Center
720-865-0560

Platt Park Recreation Center
720-865-0630

Rude Recreation Center
720-865-0570

Scheitler Recreation Center
720-865-0640

Southwest Recreation Center
720-865-0670

St. Charles Recreation Center
720-865-2190

Stapleton Recreation Center
720-865-2150

Swansea Recreation Center
720-865-0540

Twentieth St. Recreation Center
720-865-0520

Washington Park Recreation Center
720-865-3400
Q: How do I cancel my monthly membership (auto-renewal)?
A: Month-to-month memberships may be canceled by sending an email request to PR_OnlineServiceCenter@denvergov.org.

Please include the following information for each individual wishing to cancel:
- Full Name
- Date of Birth
- Address
- Phone Number

NOTE:
- Each 50% discounted additional membership (i.e. family memberships) will also be canceled when the highest priced membership is canceled.
Cancelations need to be submitted at least 3 business days prior to the auto-renew date to avoid the next month's charge.
Q: What is the refund policy for activities/programs?
A: Refund Policy (activities/programs):

- DPR reserves the right to cancel/postpone any program or activity due to inclement weather/low enrollment

- A full refund will be given if a program/activity is cancelled by DPR

- Cancellation and full refund permitted up to 7 days prior to start*

- Cancellation and full refund (credit on household account only) permitted within 6 days prior to start*

- No refunds issued after activity/program has started

* Select activities excepted (noted on receipt)

Refunds may occur via:

- Credit Card (if same card is used for original purchase)

- Check (allows up to 4 weeks for processing)

- DPR customer account (credits forfeited after 1 year)
Q: Can I view Activities without registering?
A: You can always browse through the Activities without registering. Click View Activities button and look at all of the Activities that are offered.
Q: What will happen if I try to register for an Activity that is full?
A: Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that Activity or additional Activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.

If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the Activity.
Q: How can I view a schedule of my family's upcoming scheduled Activities?
A: The My Account feature allows you to view a weekly schedule of your family's upcoming Activities.

Sign into your account and click on the My Account link. Then click on the Show Your Daily Schedule link. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Click on Search to proceed. A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
Q: Can I view my transaction history and print out my past receipts?
A: You can view your transaction history and print your receipts once your Customer Account with login credentials has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).

To view prior transactions, you may click on the Get a List of Prior Transactions link.

To view past receipts, you may click on the Get a List of Prior Payments link (click on the receipt number to view and print each individual receipt).