• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: How do I establish an online account?
A: Before registering for any programs or activities online, you must establish an online registration account and receive a Login name and Password.

This is how you create an online account:

1) Click on the "Create Account" button.

2) Fill out the form for New Account Request completely, including all of the required fields and click submit. Please submit your request only once.

*Please Note: If you are registering a child for a program, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.
Q: How do I obtain a refund?
A: A: For activities the refund policy is as follows:
Full refund for activity and online fees if the department cancels an activity.

Full refund of activity fee only, if participant cancels before the first meeting.
Fifty percent refund of activity fee only, if participant cancels after one meeting.
No refunds will be given after the second meeting.

Contact the center where the activity is taking place for refund processing.

B: For summer camps the refund policy is as follows:
In order to receive a refund, a request must be called in to 614-645-7000 10 business days prior to camp session and followed up with an email or explanatory letter before the refund will be processed.

Refunds requested between five and 10 business days prior to camp session will receive a 50 percent refund; and requests received less than five business days prior to camp session will not receive a refund. Refunds take 6-8 weeks to process. A $15 processing fee will be assessed for each refund request.

Note:$10 deposit will not be refunded.
Q: How many accounts should each family have?
A: We recommend that each family establish one account. Create the account in the name of a head of household and then add all family member names to the account after it is established (see next question).
Q: How do I add family members to My Account?
A: You may add family members in the two following locations:

1) You may add a family members under "My Account", this is done by clicking the link "Change information about family members".

2) When you finish adding your account there is an option at the bottom of the screen called "Submit and add new family member". Click on this button and input your family member's information.
Q: Do I pay a convenience fee?
A: Yes, there is a small convenience fee typical of any internet sales. The fee is a percentage of the total receipt amount.

Less than $150 you pay 4.25% + $1.00 (minimum fee of $2.00 for all online transactions including free activities)
$150-$500 you pay 1.25% + $5.50
Over $500 you pay .25% + $10.50
Q: Is this a secure site? The URL reads HTTP:// rather than HTTPS://...
A: Yes the site is secure. If you view the security certificate for this page, it should still show the page as being secure and encrypted. If you right click on the page and show the page properties, it will show you the encryption as well as the SSL address that is being accessed. However, there is a bug that the HTTP:// address shows up rather than the HTTPS:// address. This has been entered in to the activenet development team to get this corrected.
Q: What do I do if I forgot my password?
A: From the My Account program, enter your Login name. Then check the "Forgot your Password" box and click "Continue". You will advance to the custom security question you created when establishing your account. If entered correctly a new temporary password will be emailed to you. If, after reviewing your custom security question you do not recall your password, or if your password is not valid, please contact our office during normal business hours and a member of our staff will assist you.

*Please DO NOT create another customer account.
Q: Can I view my transaction history and print out my past receipts online?
A: Yes, from the date on which your online account is established. The "My Account" feature allows you to view a detailed list of your past transactions. Just login, click the "My Account" button, and select the program(s) providing transaction history.
Q: How can I view a schedule of my family's upcoming scheduled activities?
A: The "My Account" feature allows you to view a weekly schedule of your family's upcoming scheduled activities. Just login, click on the "My Account" button, and then click on "Show Your Daily Schedule". Select the family members whose schedules you would like to view and click "Search". A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
Q: Can I view activities without registering?
A: You can always browse through the activities without registering. Click "View Activities" button and look at all the activities that are offered.
Q: What will happen if I try to register for an activity that is fully enrolled?
A: Your name will be placed on a waiting list to be contacted in the event that a space in that class/activity opens up or additional classes are added. If you do not want to be placed on the waiting list, click the "Remove" button that appears on the screen. If a space opens for the class, you will be contacted immediately. If we are unable to contact you, your space will be given to the next customer on the wait list.
Q: How do I register online for an activity?
A: Once your account has been established, registration for programs and activities is easy:

1) Click the "Register Now" button on the registration home page.

2) Select the activity that you would like to enroll in. Clicking the underlined activity name will show you a detailed activity description.

3) Click the "Add to My Cart" button if you wish to register for the activity.

4) Next, login to your online registration account by entering your login information and password. Proceed to checkout by clicking the "Continue" button. From this screen you may remove activities from your cart or view more activities and add them to your cart.

*Important: If more than one family member will be attending the activity, change the quantity registering for the activity and then click on the "Update Cart" button.

5) Confirm your activity name, date and time, enrollee and price.

6) Click "Continue" to proceed with payment. You will be prompted that you are entering a secure site. Click "Yes". Enter your credit card information on the Payment Information Page. Click "Continue". This system accepts Visa, Mastercard and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.