Frequently Asked Questions
|
|
Answers to FAQs For Online Registration Customers
- Q: How do I create my Customer Account?
- A: Click on Create an Account found at top of the screen.
1) Provide the required name and address related information including all required fields,(Birth date, Gender, Email Address, etc.) and click Submit. Please submit your request only once.
Please note, that to create an account for a child you first need to create an account for an adult.
2) You will automatically receive an email after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
- Q: Why is there a Processing Fee?
- A: The Processing Fee is a small charge associated with online transactions. This fee is typical of any internet sales and is charged by our software provider for all monetary transactions. This fee is non-refundable.
- Q: How many accounts should each family have?
- A: We recommend that each family establish a primary account with login credentials. Create the account in the name of a head of household and then add all family member names underneath the head of household after it has been established (see next question).
- Q: How do I add family members to my account?
- A: You may add family members in the three following locations:
1) You may add a family member while submitting your head of household account information, by clicking on the Submit and Add Family Member link.
2) You may also add family member during the enrollment process. This is done by clicking on the link Add Family Member which is located beside the Participant box, or
3) You may add a family member under My Account; this is done by clicking the link Change Information About Family Members.
- Q: What should I do if I forget my password?
- A: When you are prompted to sign in, check the Forgot your Password box and click Continue. You will be requested to provide the email address you used to create your account. Upon submission, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.
If after completing this procedure you are still experiencing difficulties, please contact our office at 619.667.1300 during regular business hours for assistance.
Please DO NOT create another Customer Account.
- Q: Can I view Activities without registering?
- A: Yes, you can always browse through the Activities without registering. Click the Activities tab and see all the Activities that we offer every season. Click on Activity names for extra details.
- Q: How do I create a Wish List?
- A: Prior to registration start dates, add Activities to your Account "wish list" by choosing the Wish List button next to Activities. Adding Activities to your Wish List does not reserve space in the Activities.
- Q: How do I register for an Activity?
- A: Once your account has been established, registration for Activities is easy:
1) Click the Activities tab on the home page or enter a keyword in the Search box.
2) Select the Activity that you would like to enroll into. Clicking the underlined name will show you a detailed Activity description.
3) Click the Add to Cart button if you wish to register for the Activity.
4) This will prompt you to login to your account by entering your Login email and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove Activities from your cart or view more Activities and add them to your cart. Please choose carefully. Change requests are subject to an additional charge.
Please Note: If more than one family member will be attending the Activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).
5) Confirm your Activity name, date and time, enrollee, and price.
6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the *Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.
*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.
7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
- Q: What will happen if I try to register for an Activity that is full?
- A: Your name will be placed on a waiting list. You will be contacted if a space opens for that Activity or additional Activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.
If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.
Please Note: Placement on a waiting list does not reserve a spot in the Activity. It is recommended for activity participation, please choose another Activity with available space.
- Q: How can I view a schedule of my family's upcoming scheduled Activities?
- A: The My Account feature allows you to view a weekly schedule of your family's upcoming Activities.
Sign into your account and click on the My Account link. Then click on the Show Your Daily Schedule link. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Click on Search to proceed. A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
- Q: Can I view my transaction history and print out my past receipts?
- A: You can view your transaction history and print your receipts once your Customer Account with login credentials has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).
To view prior transactions, you may click on the Get a List of Prior Transactions link.
To view past receipts, you may click on the Get a List of Prior Payments link (click on the receipt number to view and print each individual receipt).
|