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Answers to FAQs For Online Registration Customers
- Q: How do I create my Customer Account?
- A: Before registering for any courses on our registration website, you must first establish a Customer Account with a Log-in Name and Password.
This is how you create an online registration account:
1) Click on the Create an Account text in blue.
2) Fill out the New Account Form completely. Some fields are required fields and are marked with a red *. You must include all required fields to complete your account and then click Submit. Please submit your request only once.
3) You will automatically receive an email after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
- Q: What should I do if I forget my password?
- A: When you are prompted to sign in, check the Forgot your Password box and click Continue. You will be requested to provide the email address you used to create your account. After providing your email address, you will be requested to verify your identity by providing your first and last name as well as your date of birth. Upon submission, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.
If after completing this procedure you are still experiencing difficulties, please contact our office during regular business hours and a member of our staff will assist you.
*Please DO NOT create another Customer Account.
- Q: Can I view the course schedule without registering for a course?
- A: You can always browse through the course schedule without registering. Click on the red "Search" button or on the "Courses" button in the black bar at the top of the home page to view all the courses that are being offered.
- Q: How do I register for a course(s)?
- A: Once your account has been established, registration for courses is easy:
1) Click the "Courses" button on the black bar at the top of the registration home page.
2) Select the course that you would like to enroll into. If you want to register for a series of courses for the entire week, select the "One Week Class Package" and from there you will be able to view and select the courses you wish to take for each day of the week. Clicking the underlined name will show you a detailed course description.
3) Click the Add to My Cart button if you wish to register for the courses.
4) Next, sign in to your online registration account by entering your Log-in Name information and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove courses from your cart or view more courses and add them to your cart.
5) Confirm your courses name, date and time enrolled and price.
6) Click Continue to proceed with your payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s). This system accepts Visa, MasterCard, Discover and American Express. If using a purchase order to make payment, please contact our Academy Office to complete the registration check out.
*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.
7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
- Q: What will happen if I try to register for a course that is full?
- A: Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that course or if additional courses are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.
If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.
*Please Note: Placement on a waiting list does not guarantee a spot in the class. It is recommended for guaranteed participation, please choose another class or classes with registration space.
- Q: What is a Processing Fee?
- A: A Processing Fee is is a small charge associated with online transactions. This fee typical for sales processed via the Internet and is charged by our software provider. The charge is based on the transaction subtotal amount.
- Q: How can I view a schedule of my upcoming scheduled courses?
- A: The My Account feature allows you to view a weekly schedule of your upcoming courses.
Sign into your account and click on the My Account link. Then click on the Show Your Daily Schedule link. Highlight the member(s) whose schedules you would like to view and click on the top arrow button and move each member over to the Selected Members column. Click on Search to proceed. A weekly schedule will display all of the activities your members(s) have been enrolled in and allow you to click on the activity for more information.
- Q: Can I view my transaction history and print out my past receipts?
- A: You can view your transaction history and print your receipts once your Customer Account with log-in credentials has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).
To view prior transactions, you may click on the Get a List of Prior Transactions link.
To view past receipts, you may click on the Get a List of Prior Payments link (click on the receipt number to view and print each individual receipt).
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