• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: How do I create an online account?
A: Before registering for any classes online, you must establish an online registration account and receive a Login Name and Password.

This is how you create an online registration account:

1) Click on the Create New Account button.

2) Fill out the form for New Account Request completely, including all required fields and click submit. Please submit your request only once.

*Please Note: If you are registering a child for a class, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.

3) You will automatically receive an email after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
Q: How many accounts can each family have?
A: We recommend that each family establishes only one account. Create the account in the name of the main contact and then add all family member names to the main account, after it has been established (see next question).
Q: How do I add family members to my account?
A: You may add family members in the three following locations:

1) You may add a family member when initially creating your main contact account, by clicking on the Submit and Add Family Member link.

2) You may add a family member under My Account. This is done by clicking the link Change Information About Family Members.

3) You may also add family members during the enrollment process. This is done by clicking on the link "Add Family Member" which is located beside the "Assign Participant" box.
Q: What should I do if I forget my password?
A: When you are prompted to sign in, click the "Forgot your Password" box and click Continue. The system will email you your password.

If you do not receive an email, you may also contact our office during normal business hours and a member of our staff will assist you.

*Please DO NOT create another Customer Account.
Q: Can I view classes without registering?
A: You can always browse through the classes without registering. Click the "Register For Classes" button.
Q: How do I register online for a class?
A: Once your account has been established, registration for classes is easy:

1) Click the "Register For Classes" button on the registration home page.

2) Select the class that you would like to enroll into. Clicking the underlined name will show you a detailed activity description.

3) Click the "Add to My Cart" button.

4) Sign in to your online registration account by entering your Login Name information and Password. Proceed to checkout by clicking the "Continue" button. From this screen you may remove activities from your cart or view more activities and add them to your cart.

*Please Note: If more than one family member will be attending the activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).

5) Confirm your activity name, date and time, enrollee and price.

6) Click "Continue" to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s). Our system accepts Visa, MasterCard, Discover and American Express.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: What will happen if I try to register for a class that is full?
A: Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that activity. You have 24 hours to respond. If we are unable to contact you, your space will be given to the next customer on the waiting list.

If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the activity. It is recommended for guaranteed participation, please choose another activity with registration space.
Q: How can I view a schedule of my family's upcoming scheduled classes?
A: The "My Account" feature allows you to view a weekly schedule of your family's upcoming activities.

Sign into your account and click on the My Account link. Then click on the Show Your Daily Schedule link. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Click on Search to proceed. A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
Q: Can I view my transaction history and print out my past receipts online?
A: You can view your transaction history and print your receipts online, once your online account has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).

To view prior transactions, you may click on the "Get a List of Prior Transactions" link.

To view past receipts, you may click on the "Get a List of Prior Payments" link, (click on the receipt number to view and print each individual receipt).