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Answers to FAQs For Online Registration Customers
- Q: How do I create my Customer Account?
- A: Before registering for any activities on our website, you must establish a Customer Account with a Login Name and Password.
This is how you create an online registration account:
1) Click on the Create an Account link.
2) Fill out the Create Account form completely, including all required fields,(Birth date, Gender, Email Address, etc.) and click submit. Please submit your request only once.
*Please Note: If you are registering a child for an activity, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.
- Q: Why do I need to enter my date of birth?
- A: When creating your account you have the option of entering a date of birth or an age range. If you plan to register for a class, the registration program decides whether a student qualifies to take the class by calculating your age at the start of the class. If you do not enter a date of birth, you will not qualify for any class with an age restriction. Age ranges should only be used for someone who does not plan to take any classes at BlackRock.
- Q: How many accounts should each family have?
- A: We recommend that each family establish a primary account with login credentials. Create the account in the name of a head of household and then add all family member names underneath the head of household after it has been established (see next question).
NOTE: BlackRock memberships are family memberships. Each member of your household is eligible for benefits, but you need to add each person to the family account before they will receive the benefits.
- Q: How do I add family members to my account?
- A: You may add family members in the three following locations:
1) You may add a family member while submitting your head of household account information, by clicking on the Submit and Add Family Member link.
2) You may add a family member under My Account, this is done by clicking the link Change Information About Family Members.
3) You may also add family member during the enrollment process. This is done by clicking on the link Add Family Member which is located beside the Participant box.
- Q: What should I do if I forget my password?
- A: After clicking on the Sign In button, click on the Forget your password? link in the log in dialog box. You will be requested to provide the email address you used to create your account. Upon submission, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.
If after completing this procedure you are still experiencing difficulties, please contact our office during regular business hours and a member of our staff will assist you.
*Please DO NOT create another Customer Account.
- Q: Can I view class offerings without registering?
- A: You can always browse through the classes without registering. Click Classes & Camps button and look at all the Activities that are offered.
You may add filters to limit the number of classes that are displayed depending on your interests.
- Q: Why don't I see any classes?
- A: You may have filters set in such a way that no classes fit your criteria. Clear the search filters.
Classes for a new session may not have been published yet and registration for classes in the current session may be closed. When the start of registration for a new session approaches, you can check back occasionally to see if the new session has been published yet. You can shop for classes before registration opens.
- Q: What is a wish list?
- A: You can shop for classes before registration begins. Check out our offerings at your leisure, add any classes that you may want to take to your wish list, and when registration opens you can register directly from your wish list.
- Q: How do I register for a class or camp?
- A: Once your account has been established, registration for Activities is easy:
1) Click the Classes & Camps button on the registration home page.
2) Select the Activity that you would like to enroll into. Clicking the underlined name will show you a detailed Activity description.
3) Click the Add to My Cart button if you wish to register for the Activity.
4) Next, sign in to your online registration account by entering your Login Name information and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove Activities from your cart or view more Activities and add them to your cart.
*Please Note: If more than one family member will be attending the Activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).
5) Confirm your Activity name, date and time, enrollee, price and any discounts that might apply.
6) Click Continue to proceed with payment. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.
*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.
7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
- Q: What will happen if I try to register for an Activity that is full?
- A: Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that Activity or additional Activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.
If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.
*Please Note: Placement on a waiting list does not guarantee a spot in the Activity. It is recommended for guaranteed participation, please choose another Activity with registration space.
- Q: How can I return to BlackRock's Web site?
- A: Click on the BlackRock Logo in the upper left corner of the screen.
- Q: What are conservatory classes?
- A: The conservatory program is a special set of yearlong classes in dance, music and theater that build skills throughout the academic year (fall, winter and spring sessions). Students are expected to enroll in all three sessions and can only join the class after the fall session based on permission of the instructor and space availability. Priority registration will be given to current students in the conservatory program for winter and spring sessions during member registration week. Students who are registered in a conservatory class, will be invoiced during the winter and spring priority registration periods. Students whose invoices have not been paid by the last date of priority registration, will be un-enrolled from the class and can register during general registration. All invoices MUST be paid by the due date provided in order to hold your spot in class, otherwise a space is not guaranteed. Conservatory students participate in the Spring Showcase on June 6 & 7. Dance conservatory students pay a non-refundable costume fee along with their winter tuition for their costumes for the Spring Showcase.
- Q: Do you have a senior discount?
- A: Seniors (62 and over) will receive a 10% discount on all regular classes at the time of registration. The discount is not transferable, cannot be combined with other discounts and does not apply to workshops. NOTE: When you create your account you must enter your date of birth to receive this discount.
- Q: Do you offer scholarships?
- A: A limited number of partial scholarships are awarded on the basis of financial need. Please apply early!
For more information, please call 301.528.2260.
- Q: Do you have payment plans?
- A: For education invoices totaling $400 or more for classes and/or camps, a payment plan is available. Applications for payment plans must be made in person at BlackRock and are not available online or over the phone. Payment plans are available using a valid credit card for payment only. 50% of the registration fees plus a $20 payment plan initiation fee are due in full at the time of registration. The remaining fees will be automatically charged by the registration system to the credit card on file prior to the start of the first class. If the credit card charge should fail, payment is due in full prior to the second class or the student will automatically be withdrawn and all payments made to date as part of the payment plan forfeited. Should the student choose to not attend class after registering, all withdrawal policies and fees remain in effect.
- Q: What should I wear to dance class?
- A: Pre-Ballet and Ballet: Boys - white t-shirt, black shorts, bare feet. Girls - solid color leotard and footless tights, bare feet.
Ballet/Modern and Conservatory: Boys - white t-shirt, black shorts or tights, black ballet slippers. Girls - black leotard, pink tights, pink ballet slippers, hair in a bun. No skirts or tutus. No jewelry.
Hip-Hop: Dancewear or sweats, tennis shoes.
Adult dance classes: Instructor's discretion. Please use the aforementioned attire as a guide.
- Q: How can I view a schedule of my family's upcoming scheduled Activities?
- A: The My Account feature allows you to view a weekly schedule of your family's upcoming Activities.
Sign into your account and click on the My Account link. Then click on the Show Your Daily Schedule link. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Click on Search to proceed. A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
- Q: Can I view my transaction history and print out my past receipts?
- A: You can view your transaction history and print your receipts once your Customer Account with login credentials has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).
To view prior transactions, you may click on the Get a List of Prior Transactions link.
To view past receipts, you may click on the Get a List of Prior Payments link (click on the receipt number to view and print each individual receipt).
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