• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: Who is a resident?
A: A resident is considered to live within the city limits of Belmont, in the zip code 94002. You will be asked to show proof of residency when applying for a resident fee.
Q: Is it secure to register online with you?
A: Personal information and credit card numbers are encrypted in ActiveNet's secure database which is located behind a firewall. They are stored in a secure operating environment that is not available to the public. All information supplied by users is transmitted via Secure Socket Layer (SSL) technology. More specifics and privacy information is available on our introduction page to ActiveNet in the lower left hand corner.
Q: What does it mean to have a credit?
A: There are two types of credit referred to this way. One is crediting back the dollar amount to your credit card account. The second would be crediting dollar amounts toward a future program or class. If you were to register for a future program online, it would automatically apply the credit towards your new fee owed.

REFUNDS AND CREDIT VOUCHER POLICIES:
*No refunds or credit vouchers will be issued once a class has begun.
*A refund or credit voucher will be issued if a participant withdraws from a class at least ONE WEEK before the class begins. A $10 service fee per class withdrawal will be withheld from the refund.
*No refunds or credits will be given for the $2.50 processing fee, as that fee is not charged by our department. This fee is for the convenience of using the online registration service.
*Class fees will not be pro-rated for missed sessions or late enrollment.
*Full refunds will only be issued for classes cancelled by our department.
Q: Can I make up a class if I miss one?
A: This is not our standard policy, and is strictly at the discretion of the instructor. Some instructors will allow a student to make up a class at another time or day, and some will not due to space constraints or other limitations.

Note: Class fees cannot be pro-rated for missed sessions or late enrollment.
Q: Can I try a class without registering for it?
A: For liability purposes, you must register for a class before attending. Often you can observe a class before registering if you get permission from the instructor.
Q: What if I cancel a class?
A: REFUNDS AND CREDIT VOUCHER POLICIES:
*No refunds or credit vouchers will be issued once a class has begun.
*A refund or credit voucher will be issued if a participant withdraws from a class at least ONE WEEK before the class begins. A $10 service fee per class withdrawal will be withheld from the refund.
*No refunds or credits will be given for the $2.50 processing fee, as that fee is not charged by our department. This fee is for the convenience of using the online registration service.
*Class fees will not be pro-rated for missed sessions or late enrollment.
*Full refunds will only be issued for classes cancelled by our department.