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Answers to FAQs For Online Registration Customers
- Q: How can I register for an activity?
- A: There are 4 easy ways to register for recreational activities:
(1) ONLINE: Register from the convenience of your own home, 24/7.
(2) DROP BOX: The drop box is accessible 24/7 and is located on The Watermark building, in the alcove, on the on S. Center St. If you'd like a receipt mailed back to you, please include your email address or a self-addressed stamped envelope.
(3) MAIL-IN: Please mail your registration to: BD Rec Dept, 209 S. Center St., Beaver Dam, WI 53916. If you'd like a receipt mailed back to you, please include your email address or a self-addressed stamped envelope.
(4) WALK-IN: Visit us in person during our regular business hours, Monday-Friday, 8am-4pm.
- Q: How do I setup an online account?
- A: On the home page, click Sign In/Up. At the bottom of the screen is asks "Don't Have An Account?" and next to that is Join. Click Join and enter the requested information. After you submit your request for a new account, it will send you an email to activate your account. If you do not receive the email within a few minutes, please check your junk or spam mailboxes. Once the email is received, click on the Activate Now button in the email to verify your email address and complete your new account setup.
- Q: Am I a resident or non-resident?
- A: The Department charges two different program fees, resident and non-resident. You are a resident if you live within the city limits of Beaver Dam. You are a non-resident if you live outside the city limits. If you have a letter that preceeds your house number, such as N1029 or W3908, you are considered a non-resident even though you have a Beaver Dam address. If unsure, please contact our office at (920) 887-4639.
- Q: How do I enter my address if I am a city resident and want to make sure I am charged the resident fee?
- A: If you are a city resident and want to ensure that you are charged resident fees, it is very important that you abbreviate your address when appropriate. For example, Street, Lane, Circle, and Avenue would be abbreviated as St, Ln, Cir, and Ave respectively. DO NOT use periods (.) in your address.
Please note that if you live in an apartment building, have "1/2" in your address or live on a numbered street, it may not be recognized as a city address and you may have to call the Department at (920) 887-4639 to have your address set to "resident" so the appropriate fees are applied.
If you realize that you were charged the non-resident fee after your transaction has been completed, please contact the Department at (920) 887-4639 to have the charges adjusted.
- Q: How do I register online for an activity?
- A: Registering for an activity is easy! We are assuming you have already set-up an online account and have a login name and password, so do the following:
1) Click "Sign In" in the upper right hand corner of the screen.
2) Enter your login name and password.
3) On the top of your screen click "Activities".
4) Find the activity you wish to register for and either click "Enroll Now" or click the activity name to find out more information. Once "Enroll Now" is selected complete the registration process by following the onscreen prompts.
- Q: Can I view activity offerings without registering?
- A: Yes, you can always browse through the activities without registering by clicking on the "Activities" button on the top portion of your screen.
- Q: How do I add family members to my account?
- A: You may add as many members into your account as necessary.
1) Once logged in, click "My Account" button.
2) Click "Manage Family Member".
3) Click "Add Family Member" and follow the onscreen prompts.
- Q: What happens if I forgot my password?
- A: Click the "Forgot Password" and you will be able to reset your password.
- Q: Do I have to register by a certain date to enroll in a class?
- A: Yes, most programs have a registration deadline for organizational reasons, such as ordering shirts and supplies, canceling or arranging transportation and reservations, scheduling staff, etc. If late registration is accepted, registration will need to be done via the drop box, mail-in, and walk-in. Online registration will not be accepted after the deadline has passed.
- Q: Can I register after the registration deadline?
- A: It depends upon the program and the number of spaces available. Online registration will not be taken after the deadline, you must register via the drop box, the mail, or visit us in person.
- Q: What is the Department's cancellation policy?
- A: The Department reserves the right to cancel a class or make schedule changes when enrollment does not reach the minimum number. If a class is cancelled due to insufficient registration or any situation beyond the control of the Department, the Department will contact all participants as soon as it is cancelled. A full program refund will be issued. Please note that online convenience fees are non-refundable.
- Q: How will I know if my class is cancelled due to bad weather?
- A: If the Department deems it necessary to cancel a program due to weather, you can find out in any of the following ways:
1. 95.3 WBEV
2. Text BDCAS to (855) 951-5444 and opt-in
3. Call (920) 887-4639
- Q: What is the age requirement policy?
- A: Programs are developed by age. The minimum age must be reached on or before the first day of the program. This requirement is used to ensure safety, benefit the participants and assist program leaders in adequately providing instruction. Please respect this policy and do not request special treatment or enroll your child in the wrong program.
- Q: Does the City of Beaver Dam offer financial assistance?
- A: Yes, the City of Beaver Dam encourages all residents to participate in recreational activities. No one will be restricted from participating in any program for financial reasons. Please make an appointment with the Recreation Department Administrator, at (920) 887-4639, to discuss financial assistance. All inquiries will be kept strictly confidential.
- Q: Does the City provide insurance?
- A: No, the City of Beaver Dam does not provide hospital or medical insurance for participants. Individuals are encouraged to obtain their own insurance prior to participating in programs.
- Q: What is the refund policy?
- A: All requests for a refund must be made with the Department. Program fees will be refunded by check within 5-7 business days or to the original debit/credit card that was used. All requests will be handled in accordance with the following:
For programs WITH a deadline:
If the request is received in the office:
--Prior to 4pm on the deadline, a refund will be issued.
--After the deadline, but prior to 4pm the day before the program begins, a credit will be issued. The credit may only be applied towards future programs with Department.
--On the day the program begins or thereafter, no refund credit or transfer is issued.
For programs WITHOUT a deadline:
If the request is received in the office:
--Prior to 4pm the day before the program begins, a refund will be issued.
--On the day the program begins or thereafter, no refund, credit or transfers is issued.
CREDITS ON ACCOUNT
Credits must be used within 1 year of the request. A donation will be made to our Scholarship Program for all remaining credits.
- Q: How do I view a schedule of my family's upcoming scheduled activities?
- A: The "My Account" feature allows you to view a weekly schedule for your family. Just login, click on the "My Account" button, and then click "View Family Member Schedule". A weekly schedule will display all of the activities your family has been enrolled in and allow you to click on the activity for more information, such as the facility location where the activity is being held.
- Q: Can I view my transaction history and print out my past receipts online?
- A: Yes, the "My Account" feature allows you to view a detailed list of your past transactions with the Department. Just login, click the "My Account" button, and select "Transaction and Payment History" to view the receipt and/or print it out for your records.
- Q: Can I reserve a park shelter online?
- A: Yes you can reserve a facility online. Just login and click "Park Shelters" on the top portion of your screen and follow the prompts.
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