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Answers to FAQs For Online Registration Customers
- Q: How do I register online for an activity?
- A: Once your account has been established, registration for programs and activities is easy:
1) Click the "View Lifestyle Events" button on the home page.
2) Select the activity that you would like to enroll in. Clicking the underlined activity name will show you a detailed activity description.
3) Click the "Add to My Cart" button if you wish to register for the activity.
4) Next, login to your online registration account by entering your login information and password. Proceed to checkout by clicking the "Continue" button. From this screen you may remove activities from your cart or view more activities and add them to your cart.
*Important: In certain cirumstances, if more than one family member will be attending the activity, change the quantity registering for the activity and then click on the "Update Cart" button.
5) Confirm your activity name, date and time, enrollee and price.
6) Click "Continue" to proceed with payment. You will be prompted that you are entering a secure site. Click "Yes". Enter your credit card information on the Payment Information Page. Click "Continue". This system accepts Visa, Mastercard and American Express.
*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.
7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
- Q: What is a credit card transaction fee?
What is the breakdown of an online credit card transaction fee?
- A: The credit card processing fee, is a fee that the credit card company charges for online transactions. This is very similar to purchasing a ticket for a concert or sporting event online.
Total Activity fee of $150 or less will be charged a transaction fee of 6.5% + $.50 (minimum $2 fee)
Total Activity fee of $150.01 to $500 will be charged a processing fee of 3.5% +$5
Activity fee of $500.01 or more will be charged a processing fee of 2.5% +$10
- Q: Can I view activities without registering?
- A: You can always browse through the activities without registering. Click "View Activities" button and look at all the activities that are offered.
- Q: Do I pay a convenience fee?
- A: Yes, there is a small convenience fee typical of any internet sales. The fee is a percentage of the total receipt amount.
- Q: Can I view my transaction history and print out my past receipts online?
- A: Yes, from the date on which your online account is established. The "My Account" feature allows you to view a detailed list of your past transactions. Just login, click the "My Account" button, and select the program(s) providing transaction history.
- Q: How do I add family members to My Account?
- A: Please contact the Management office during normal business hours of Monday-Friday between the hours of 8:00 AM and 5:00 PM.
- Q: How can I view a schedule of my family's upcoming scheduled activities?
- A: The "My Account" feature allows you to view a weekly schedule of your family's upcoming scheduled activities. Just login, click on the "My Account" button, and then click on "Show Your Daily Schedule". Select the family members whose schedules you would like to view and click "Search". A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
- Q: What do I do if I forgot my password?
- A: From the My Account program, enter your Login name. Then check the "Forgot your Password" box and click "Continue". You will then be prompted to enter your email address. After you enter your email address, check your email for your new password. Once entering in your new password, it will prompt you to change the password to something you will remember. If, after following the previous step and your password is still not valid, please contact our office during normal business hours at 303-346-2800 and a member of our staff will assist you.
- Q: How many accounts should each household have?
- A: Each Household will have one account.
- Q: What will happen if I try to register for an activity that is fully enrolled?
- A: Your name will be placed on a waiting list to be contacted in the event that a space in that class/activity opens up or additional classes are added. If you do not want to be placed on the waiting list, click the "Remove" button that appears on the screen. If a space opens for the class, you will be contacted immediately. If we are unable to contact you, your space will be given to the next customer on the wait list.
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